# Compare Oracle PeopleSoft vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Oracle PeopleSoft and JIRA Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155958-227102/Oracle-PeopleSoft-vs-JIRA-Service-Management --- # Oracle PeopleSoft vs JIRA Service Management Features and Cost Comparison Last updated May 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Oracle PeopleSoftJIRA Service Management2/4 selected [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [283 reviews](#user-reviews) Positive 213 Neutral 59 Negative 11 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [770 reviews](#user-reviews) Positive 706 Neutral 49 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,655 reviews from it asset management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Inventory Management 4.1 Asset Tracking 3.9 Support Ticket Management NA Incident Management NA Service Level Agreement (SLA) Management NA 82%Fit High performer Feature ratings Inventory Management 4.6 Asset Tracking 4.8 Support Ticket Management 4.6 Incident Management 4.4 Service Level Agreement (SLA) Management 4.2 User satisfaction User satisfaction 4.1 User reviews[283](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.7 Customer support 3.9 User satisfaction 4.5 User reviews[770](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for PeopleSoft can serve corporations, private businesses, government entities, or academic institutions. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons ME Madison E. Quality Improvement Consultant > "Having easy access to tax documents, paychecks, and health enrollment information has been extremely helpful as an..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6567632) JD Jacob D. Assistant Athletic Director > "No assistance from support, incredibly unfriendly for us as managers and doesn’t give you the ability to manage via..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6849995) VR Verified Reviewer Academic Advisor > "It has been adaptable to a higher education setting and has generally been very reliable." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) JH Jamon H. Director - Treasury > "User interface lacks imagination, and is somewhat disconnected from normal business transaction flow" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6612599) VR Verified Reviewer Academic Advisor > "I have found PeopleSoft to be a reliable tool as a higher education employee." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) AO Anthony O. HRBP > "Right now it seems Peoplesoft is outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6107976) VR Verified Reviewer Data Analyst > "Great product for large companies and very user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6872541) DL Dawnne L. Executive Assistant > "The onboarding process is a bit tedious as you are going through it, but necessary." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) LH Laura H. BOC > "Oracle was great about changing their view of the product to be better at being visually appealing to the eye and..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RG Rashmi G. CBS Support Rep > "Sometimes it's hard to resolve the issues quickly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3878640) MF Maizy F. Music Director > "It's used in-house, and has made it easy for information to be gather (from Oracle database) and disseminated to the..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Software Developer > "There are limitations to the software in that it isn't as modern or cloud-based as other systems like ADP." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3087601) TD Taraiya D. HR Business Parner-Compensation > "I also liked the option of having multiple work assignments set up for a single employee to show the different..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) OO Olga O. CGA > "Often when new modules are introduced, it takes a while to get them working right just because it's a massive program." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) JG Joseph G. Accounting Manager > "reporting is intuitive, queries are powerful, book to bank is great, workflow is wonderful" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3604293) HJ Hedaia J. Planning Manager > "I also think the user interface's simplicity is outdated and needs to be updated, as it frequently bores me." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) NP Naseer P. Sr.Buyer > "It is easy and simple to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4974713) HJ Hedaia J. Planning Manager > "In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) DB Debra B. General Manager > "Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3070904) Michael F. Organizational Change Consultant > "The design is a bit flat and unexciting" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3288867) VR Verified Reviewer ACCOUNTS OFFICER > "initial startup requires proper learning and hands on, but as compared to other accounting packages, its quite..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4420170) RS Rachel S. Program Facilitator > "I often have to call for help from colleagues when pulling reports or reference my own training notes because of the..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) MF Maizy F. Music Director > "Overall, we have used PeopleSoft for years, and have had little issues with it. Despite it being a basic tool, it..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Senior Accountant > "Some variety of People Soft do not allow to run across different business units and this is quite painful for..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2255600) VR Verified Reviewer Senior Administrator > "It have very stable customisation options and can be used for wide range of users." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) TD Taraiya D. HR Business Parner-Compensation > "The system is complicated and has many layers." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) TS Tami S. assistant digital merchandiser > "It's very easy to transfer data within the compute cloud, and migrate data from testing & dev to the cloud." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3500459) AJ Aamir J. Engineer > "The UI looks really dated and the software does not seem flexible enough to accommodate workflows." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) VR Verified Reviewer Workday Developer > "One of the best ERP product where we can customize the system however we want." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3410401) VR Verified Reviewer Senior Administrator > "Costly updates" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) Luis J. Senior Financial Analyst > "Overall, the experience has been positive, it has room for improvement especially in regards to it´s design but is..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2935398) Misty F. recruiter > "i dont love it but dont hate it either it could be a little more interactive" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3181118) NA Nancy A. Risk Management Specialist > "PeopleSoft is an efficient, effective general ledger tool, both for daily users and those who just need to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2684633) JP Jennifer P. Administrative Assistant II > "The program doesn't work well with all version of my browser. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AG Abhishek G. Consultant > "Its an awesome application and with the required functionality to run the ERP" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3392956) HC Hong C. psa > "many times this software had trouble responding and few bugs that need to be fixed." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2220997) OO Olga O. CGA > "It is a great program that can handle many tasks of a large organization." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) SS Sheetal S. BSA hr systems > "Slow,less intuitive.not user friendly and features are there but difficult to find.its sturdy but very dull user..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2300446) DL Dawnne L. Executive Assistant > "Extremely user friendly, very intuitive to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) HB Henry B. Digital Media Specialist > "Takes a lot of time to learn and customer service, if reachable, are not very helpful." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2473430) LH Laura H. BOC > "For the most part user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RS Rachel S. Program Facilitator > "I don't find it to be intuitive and the interface appears outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) CH Cathy H. HR & Recruiting Manager > "Overall, Workday was improving and gave greater flexibility and ease of use than PeopleSoft." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3431516) AJ Aamir J. Engineer > "Also, i have not seen any use of 2 factor authentication." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) EB Eric B. Safety Director and HR Administrator > "I did not have any other comparable software to reference to but I had no issues using it. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3014699) JP Jennifer P. Administrative Assistant II > "The options to choose can get fairly confusing. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) JP Jennifer P. Administrative Assistant II > "The only thing I would love to see incorporated would be the option to use hot keys or even "Alt" keys." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AJ Aamir J. Engineer > "The experience is okay but does not fare well with other competitors." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) [View Reviews](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) VR Verified Reviewer Sales Director > "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) VR Verified Reviewer Hr > "One of the best things about Jira Service Management is how organized and customizable it is." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) LP Lucas P. Senior Software Engineer > "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179) Melissa S. Global Learning & Development Business Partner > "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not experienced..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) 4.07 (283) 4.47 (770) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Oracle PeopleSoft 9/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#features) JIRA Service Management Top features 34/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition Oracle PeopleSoft is recognized as a top-rated tool in 2 Capterra Shortlist reports JIRA Service Management is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Oracle PeopleSoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Oracle PeopleSoft - By Oracle - Located in United States - Founded in 1977 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.0 Features 4.6 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/155958-194565/Oracle-PeopleSoft-vs-TeamViewer) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Contact vendor for pricing Price $100/month 4.0 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155958-254088/Oracle-PeopleSoft-vs-ServiceNow) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-155958/Freshservice-vs-Oracle-PeopleSoft) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-155958/Atera-vs-Oracle-PeopleSoft) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.0 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-155958/Pulseway-vs-Oracle-PeopleSoft) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,008)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Contact vendor for pricing Price $29/month 4.0 Features 4.4 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144825-155958/BOSS-Solutions-vs-Oracle-PeopleSoft) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $20/month Price $67/month 4.5 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-227102/Pulseway-vs-JIRA-Service-Management)