# Compare Oracle PeopleSoft vs ServiceNow 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Oracle PeopleSoft and ServiceNow based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155958-254088/Oracle-PeopleSoft-vs-ServiceNow --- # Oracle PeopleSoft vs ServiceNow Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Oracle PeopleSoftServiceNow2/4 selected [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) [## Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [283 reviews](#user-reviews) Positive 213 Neutral 59 Negative 11 [## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting Price $100.00/month Value-for-Money 4.1 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [348 reviews](#user-reviews) Positive 325 Neutral 18 Negative 5 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Inventory Management 4.1 Asset Tracking 3.9 Support Ticket Management NA Service Level Agreement (SLA) Management NA Incident Management NA 82%Fit High performer Feature ratings Inventory Management 4.4 Asset Tracking 4.4 Support Ticket Management 4.5 Service Level Agreement (SLA) Management 4.5 Incident Management 4.5 User satisfaction User satisfaction 4.1 User reviews[283](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.7 Customer support 3.9 User satisfaction 4.5 User reviews[348](https://www.capterra.com/p/254088/ServiceNow/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.1 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $100Per User, Per Month - Free version - Free trial Best for Best for PeopleSoft can serve corporations, private businesses, government entities, or academic institutions. Best for ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## User reviews Pros & cons ME Madison E. Quality Improvement Consultant > "Having easy access to tax documents, paychecks, and health enrollment information has been extremely helpful as an..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6567632) JD Jacob D. Assistant Athletic Director > "No assistance from support, incredibly unfriendly for us as managers and doesn’t give you the ability to manage via..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6849995) VR Verified Reviewer Academic Advisor > "It has been adaptable to a higher education setting and has generally been very reliable." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) JH Jamon H. Director - Treasury > "User interface lacks imagination, and is somewhat disconnected from normal business transaction flow" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6612599) VR Verified Reviewer Academic Advisor > "I have found PeopleSoft to be a reliable tool as a higher education employee." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) AO Anthony O. HRBP > "Right now it seems Peoplesoft is outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6107976) VR Verified Reviewer Data Analyst > "Great product for large companies and very user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6872541) DL Dawnne L. Executive Assistant > "The onboarding process is a bit tedious as you are going through it, but necessary." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) LH Laura H. BOC > "Oracle was great about changing their view of the product to be better at being visually appealing to the eye and..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RG Rashmi G. CBS Support Rep > "Sometimes it's hard to resolve the issues quickly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3878640) MF Maizy F. Music Director > "It's used in-house, and has made it easy for information to be gather (from Oracle database) and disseminated to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Software Developer > "There are limitations to the software in that it isn't as modern or cloud-based as other systems like ADP." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3087601) TD Taraiya D. HR Business Parner-Compensation > "I also liked the option of having multiple work assignments set up for a single employee to show the different..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) OO Olga O. CGA > "Often when new modules are introduced, it takes a while to get them working right just because it's a massive..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) JG Joseph G. Accounting Manager > "reporting is intuitive, queries are powerful, book to bank is great, workflow is wonderful" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3604293) HJ Hedaia J. Planning Manager > "I also think the user interface's simplicity is outdated and needs to be updated, as it frequently bores me." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) NP Naseer P. Sr.Buyer > "It is easy and simple to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4974713) HJ Hedaia J. Planning Manager > "In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) DB Debra B. General Manager > "Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3070904) Michael F. Organizational Change Consultant > "The design is a bit flat and unexciting" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3288867) VR Verified Reviewer ACCOUNTS OFFICER > "initial startup requires proper learning and hands on, but as compared to other accounting packages, its quite..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4420170) RS Rachel S. Program Facilitator > "I often have to call for help from colleagues when pulling reports or reference my own training notes because of..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) MF Maizy F. Music Director > "Overall, we have used PeopleSoft for years, and have had little issues with it. Despite it being a basic tool, it..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Senior Accountant > "Some variety of People Soft do not allow to run across different business units and this is quite painful for..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2255600) VR Verified Reviewer Senior Administrator > "It have very stable customisation options and can be used for wide range of users." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) TD Taraiya D. HR Business Parner-Compensation > "The system is complicated and has many layers." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) TS Tami S. assistant digital merchandiser > "It's very easy to transfer data within the compute cloud, and migrate data from testing & dev to the cloud." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3500459) AJ Aamir J. Engineer > "The UI looks really dated and the software does not seem flexible enough to accommodate workflows." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) VR Verified Reviewer Workday Developer > "One of the best ERP product where we can customize the system however we want." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3410401) VR Verified Reviewer Senior Administrator > "Costly updates" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) Luis J. Senior Financial Analyst > "Overall, the experience has been positive, it has room for improvement especially in regards to it´s design but is..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2935398) Misty F. recruiter > "i dont love it but dont hate it either it could be a little more interactive" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3181118) NA Nancy A. Risk Management Specialist > "PeopleSoft is an efficient, effective general ledger tool, both for daily users and those who just need to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2684633) JP Jennifer P. Administrative Assistant II > "The program doesn't work well with all version of my browser. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AG Abhishek G. Consultant > "Its an awesome application and with the required functionality to run the ERP" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3392956) HC Hong C. psa > "many times this software had trouble responding and few bugs that need to be fixed." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2220997) OO Olga O. CGA > "It is a great program that can handle many tasks of a large organization." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) SS Sheetal S. BSA hr systems > "Slow,less intuitive.not user friendly and features are there but difficult to find.its sturdy but very dull user..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2300446) DL Dawnne L. Executive Assistant > "Extremely user friendly, very intuitive to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) HB Henry B. Digital Media Specialist > "Takes a lot of time to learn and customer service, if reachable, are not very helpful." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2473430) BS Bugra S. Student > "interface and easy to learn." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3548229) RS Rachel S. Program Facilitator > "I don't find it to be intuitive and the interface appears outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) LH Laura H. BOC > "For the most part user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) AJ Aamir J. Engineer > "Also, i have not seen any use of 2 factor authentication." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) CH Cathy H. HR & Recruiting Manager > "Overall, Workday was improving and gave greater flexibility and ease of use than PeopleSoft." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3431516) JP Jennifer P. Administrative Assistant II > "The options to choose can get fairly confusing. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) EB Eric B. Safety Director and HR Administrator > "I did not have any other comparable software to reference to but I had no issues using it. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3014699) AJ Aamir J. Engineer > "The experience is okay but does not fare well with other competitors." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) [View Reviews](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) VR Verified Reviewer Knowledge Specialist > "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335) VR Verified Reviewer Director > "There is a big number of modules one can add to the platform, including software and hardware inventory, business applications,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) JG Justin G. IT Specialist > "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be complex." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) MW Melinda W. Owner > "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110) VR Verified Reviewer Customer Marketing Manager > "ServiceNow helps our company organize, interpret and develop data using dashboards." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402) GT George T. Operations Manager > "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174) VR Verified Reviewer Client Operations Supervisor > "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706) YO Yewande O. HR Coordinator > "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) JG Justin G. IT Specialist > "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) NT Nishant T. Sr analyst > "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060) Sofia B. Senior Test Engineer > "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058) Tom E. Senior Frontend Developer > "However the only downside for me is the connectivity issues on occasions." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) VR Verified Reviewer Software engineer > "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) KM Kalpesh M. Program Manager > "The cost of installation and support is higher when compared to similar products in the market." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) TB Thomas B. Risk and Compliance Consultant > "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating automated..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) SG Shaun G. Continuous Improvement Analyst > "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246) RG Roman G. Sr. Manager, Internal Audit > "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) LC Lance C. Solution Architecht > "Some employees report that it was not user-friendly, especially for non-IT professionals." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794) CtM Cátia M. ServiceNow Consultant > "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in various..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) SN Suraj N. Inside Product Specialist > "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) NK Norbert K. Salesforce Analyst > "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) RS Robert S. Data Analyst > "Combining data from multiple tables/sources is not straightforward." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813) Andrew R. Cyber Security and Compliance > "I loved how it allow easy ticket escalation and allowed collaboration with other departments." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) RK Rishi K. ITSM Consultant > "Depending on the level of customisation required, servicenow can get expensive to implement." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) JB Jonathan B. Digital Business Analyst > "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving them..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) SN Suraj N. Inside Product Specialist > "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing operational..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) Naveen C. Senior Technical Manager > "Also customizing for specific enterprises is bit time consuming." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) MP Mattia P. IT Operations Manager > "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) SM Shreyash M. Manager > "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) TB Thomas B. Risk and Compliance Consultant > "Its junk if everyone on your teams are really new to it. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) VR Verified Reviewer Analyst > "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623) AF Alexia F. CMO > "The learning curve can be steep, and some features feel a bit overwhelming at first." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574) Tom E. Senior Frontend Developer > "ServiceNow puts me in touch with our IT support team usually relatively quickly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) RG Roman G. Sr. Manager, Internal Audit > "Company support website and its chat bot are not easy to search through or get relevant information." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) MA Misbah A. Product and Manufacturing Engineer > "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819) VR Verified Reviewer Analytic Scientist > "Initially, navigating the ServiceNow platform can be a challenge." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) EP Eduardo P. Security Analyst Manager > "Their platform is very open and customizable, allowing us to tailor workflows to our needs." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458) JL John L. Automation Engineer > "UI but it's hard to navigate." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) CS Cherif S. HR Manager > "It has seamless features that are very easy to apply so managing our IT has been easy and efficient." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) JR Janessa R. Product Marketing Manger > "Improved user interface with streamlined dashboards that make it easy to get and give insight into work." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669) PH Philip H. Application Administrative Developer > "Sometimes it can be to customizable." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976) NK Norbert K. Salesforce Analyst > "It also integrates easily with other systems like Salesforce CRM for example" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) MW Michael W. Owner > "Training curve for new employees can be a pain." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847) RK Rishi K. ITSM Consultant > "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) VR Verified Reviewer Logistics Specialist > "A bit slow loading speed when there are multiple tabs open" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) HH Hassan H. Cyber Security Analyst > "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804) MS Manon S. Associate software engineer > "It automatically routed service requests to the right team, speeding up our response times significantly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) VR Verified Reviewer Software engineer > "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) RB ROB B. Operations Manager > "Cost, it is not equitable for small businesses." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616) TB Thomas B. Risk and Compliance Consultant > "It provides an incredibly flexible ticket and project platform. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) VsrP Vidya sagar reddy P. Cloud Support Engineer > "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089) LS Lewis S. Systems and Network technician > "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804) VR Verified Reviewer IT Systems Engineer II > "The clunkiness of the product was discouraging." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346) Rohit M. software development engineer > "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448) SS Sudhir S. CASS Lead > "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) Andrew R. Cyber Security and Compliance > "It has a great user interface that is very easy to manipulate and learn from an end user perspective." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) UM Uddipan M. Data Engineering Manager > "Sometimes UI response it bit slow which makes users to wait before form response." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774) CS Cherif S. HR Manager > "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) SN Soumalya N. Architect > "Changes created by “Copy Change” can not be tracked separately" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) SD Suzanne D. Engineer > "It integrates with a lot of other systems and has many other modules that can be added" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422) SN Soumalya N. Architect > "OOB baseline does not support some level of access control for change which it should have" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) VR Verified Reviewer Analytic Scientist > "ServiceNow is useful for tracking tickets' status." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) Chetan T. Customer Experience Director > "Custom applications running on SNOW can be a little buggy at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097) Naveen C. Senior Technical Manager > "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) SS Sudhir S. CASS Lead > "In the past, we have had challenges in re-opening the service now tickets once they were closed in error." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) SM Shreyash M. Manager > "Has easy integration with multiple systems" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) VR Verified Reviewer Mechanical Engineer > "The self service portal is hard to use for tracking your requests." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061) [View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) ## User interface [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) 4.07 (283) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) 4.46 (348) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Oracle PeopleSoft 9/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#features) ServiceNow Top features 24/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/254088/ServiceNow/#features) ### Recognition Oracle PeopleSoft is recognized as a top-rated tool in 2 Capterra Shortlist reports ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Oracle PeopleSoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Oracle PeopleSoft - By Oracle - Located in United States - Founded in 1977 ServiceNow - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.0 Features 4.6 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/155958-194565/Oracle-PeopleSoft-vs-TeamViewer) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $100/month Price $39/month 4.5 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-155958/Freshservice-vs-Oracle-PeopleSoft) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $100/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-155958/Atera-vs-Oracle-PeopleSoft) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.0 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-155958/Pulseway-vs-Oracle-PeopleSoft) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Contact vendor for pricing Price $29/month 4.0 Features 4.4 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144825-155958/BOSS-Solutions-vs-Oracle-PeopleSoft) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $100/month Price $199/year 4.5 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.5 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-155958/SysAid-vs-Oracle-PeopleSoft) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $100/month Price $20/month 4.5 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)