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Oreka TR vs RingCentral Contact Center: Which is a better fit?

Updated on February 4th, 2025
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Summary
Key features rated by users
Features selected based on 1,551 reviews from Call Recording users.
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
4.8
Call Transcription
NA
Call Routing
NA
Call Center Management
NA
Call Monitoring
5.0
% Fit
Not enough reviews
Feature ratings
Recording
3.3
Call Transcription
4.0
Call Routing
4.2
Call Center Management
4.2
Call Monitoring
4.3
User satisfaction
4.7
User reviews37
Ease of use
4.5
Functionality
4.4
Value for money
4.6
Customer support
4.6
4.3
User reviews224
Ease of use
4.3
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Contact centers, enterprises, financial firms and communication service providers. We have customers spanning every industry and every size organization.

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-c6203570-20f3-453d-704f-08d9cfde5739
Joshua S
Attorney
5.0

Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's app five out of five stars. For more reviews like this, click the link below. Prior to adoption of RingCentral, we had a couple of different solutions for our phone handling. That's one of the reasons we selected RingCentral. We had our main landline provider, which I believe at the time was AT&T, as well as a few different cell phone numbers and other portable numbers, then consolidating them was one of the big reasons we chose RingCentral. We chose RingCentral because it's an industry leader that everybody was very familiar with. When we polled our friends and colleagues, it received very high marks for ease of use, as well as the commonness of the setup. We really like using programs and applications that are industry standard so that we don't have a lot of training and onboarding issues. All things considered, despite our really variety based initial setup, we found onboarding to RingCentral to be pretty straightforward and pretty easy to use. Certainly, there's always challenges and bumps when adopting a technology and bringing your other technologies into the fold. But I found RingCentral to be very easy to set up and use in my small office.

How Capterra sources reviews
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User interface
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242186 video thumbnail}
1 Video
155977
5 screenshots
242186
2 screenshots

Oreka TR

10/43
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting & Statistics
  • Scheduled Recording
  • Voice Mail
  • Activity Dashboard
  • API
  • Archiving & Retention
  • Call Monitoring
  • Call Tagging
  • Event Triggered Actions
  • File Transfer
  • On-Demand Recording
  • Recording
  • Third-Party Integrations
See All features
Hide Call Recording Software Features -

RingCentral Contact Center

Top Features
41/43
Show Call Recording Software Features +
Oreka TR
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingCentral Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Oreka TR
  • By CallMiner
  • Located in United States
  • Founded in 2002
RingCentral Contact Center
  • By RingCentral
  • Located in United States
  • Founded in 1999
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