# Compare Toky vs Zoom Phone 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoom Phone and Toky based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156115-208535/Toky-vs-Zoom-Phone

---

# Zoom Phone vs Toky Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoom PhoneToky2/4 selected

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

[Toky](https://www.capterra.com/p/156115/Toky/)[4.2 (106)](https://www.capterra.com/p/156115/Toky/reviews/)

[## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [243 reviews](#user-reviews)

Positive

226

Neutral

11

Negative

6

[## Toky](https://www.capterra.com/p/156115/Toky/)[4.2 (106)](https://www.capterra.com/p/156115/Toky/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [106 reviews](#user-reviews)

Positive

87

Neutral

9

Negative

10

## Summary

* * *

Key features rated by users

Features selected based on 4,761 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

3.0

Dashboard

NA

Call Logging

4.3

Call Recording

4.3

Call Tracking

NA

\--%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

3.5

Dashboard

NA

Call Logging

3.0

Call Recording

4.7

Call Tracking

NA

User satisfaction

User satisfaction

4.5

User reviews[243](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.2

User satisfaction

4.2

User reviews[106](https://www.capterra.com/p/156115/Toky/reviews/)

Ease of use

4.5

Functionality

4.1

Value for money

4.2

Customer support

4.4

Price starts from

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

Best for

Startups and business of all sizes that need a full featured phone system that allow them to start a call center easily with phone numbers, live calls, CRM integrations and more.

## User reviews

Pros & cons

Victoria H.

HR Director

> "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948)

BM

Brendon M.

Director of Operations

> "the inability to change settings using the app, you have to go to the online web version to make changes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832)

CB

Cynthia B.

Client Care Representative

> "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

VR

Verified Reviewer

MBBS

> "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

Gouthami K.

Marketing Executive

> "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995)

Kristl K.

Sr Customer Service Rep

> "Occasionally, experience dropped calls and poor audio quality."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

Kristl K.

Sr Customer Service Rep

> "Intuitive interface that blends seamlessly with existing Zoom video conferencing."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

JH

James H.

Managing Director

> "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487)

PA

PRITHVI A.

Singing classes

> "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

CB

Cynthia B.

Client Care Representative

> "There’s no way of checking the full call details when it’s ringing or copying the number before answering the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

VR

Verified Reviewer

MBBS

> "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

SM

Sara M.

photographer

> "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

Jesse Z.

Software Engineer

> "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123)

EJ

Emma J.

Director of Operations

> "I always worry that it'll turn off mid-meeting due to getting overheated."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651)

SR

Sam R.

IT Manager

> "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

Ravi Teja K.

Data Science Intern

> "What I liked the least about Zoom Phone is it's occasional call quality issues."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779)

Nishant T.

Sr. Analyst

> "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

PY

Peipei Y.

Dentist

> "Sometimes connection isn’t good even with wifi."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650)

WJ

Whitney J.

HR Assistant

> "That's very nice for catching phone numbers and things of that nature."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

KM

Karthick M.

Team Lead

> "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108)

SR

Sam R.

IT Manager

> "Zoom phone has been a great addition to our company to increase communications with both outside and inside..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Little changes cause disruptions."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

Lena W.

Owner

> "Ease of use for multitasking and the ability to use other features as well."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684)

CL

Carter L.

Cost reduction consultant

> "I have absolutely no complaints but they force me to write in this box 🤍"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

Nishant T.

Sr. Analyst

> "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

AB

Amar B.

Customer Support

> "Some times there is a network issue."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

DH

Dale H.

Online Consultant

> "It takes voice and video and integrates well into the Zoom family."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

EL

Evelyn L.

Operations Manager

> "Their support service needs to be better."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069)

AM

Ascah M.

Content Writer

> "I find this platform to be effective for secure communications with my clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741)

VR

Verified Reviewer

Executive Director

> "The connection seems to be the worst."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

WJ

Whitney J.

HR Assistant

> "It's great for a business to use with it's employees."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

SY

Sydney Y.

Programs Manager

> "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906)

DH

Dale H.

Online Consultant

> "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

Noxolo R.

Tutor

> "I am also not very fond of the fact that one needs to have a constant internet connection."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

SB

Stacey B.

HR Coordinator

> "It is very hard to hear people whether you use earphones or have it outloud."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056)

Nishant T.

Sr. Analyst

> "Low cost platform compared to peers, makes it good choice for small enterprises"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

VR

Verified Reviewer

Software engineering student

> "I don't like how there are too many steps to log in."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161)

VR

Verified Reviewer

Executive Director

> "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

JL

Jen L.

Customer Engagement and Success Manager

> "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681)

CT

Christina T.

Creative designer

> "I love that you can video chat with family, friends or businesses."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921)

TD

Thien D.

Graduate Research Assistant

> "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670)

DP

Dana P.

Admin

> "Easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516)

VR

Verified Reviewer

Recruiting Enablement Specialist

> "The UI is odd."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723)

JS

Josh S.

IT Coordinator

> "Love having an app on my cell phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127)

NL

Ntebaleng L.

Animal Scientist

> "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270)

KF

Kennedy F.

Speech Language Pathologist

> "It was easy to access and navigate with somebody who was less familiar with the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

Diksha D.

Bim Engineer

> "Only one problem I have using this zoom phone is that it does not have any customer support service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568)

PA

PRITHVI A.

Singing classes

> "Just need an internet connection and easy to use ."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

AR

Alphin R.

Senior Recruiter

> "we are not able to do chat and voice call simultaneously."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494)

JC

Jess C.

Accounts Receivable Manager

> "It is convenient for not having to use your personal phone for business."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460)

EC

Eliel C.

Office Manager

> "Especially switching out of another company such as Ring Central that are huge but with poor customer service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873)

EM

Emily M.

Speech and Language Therapist

> "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784)

Andrew K.

Chief Operating Officer

> "While the services is available at a great price, the overall customer support is extremely poor. Once we..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037)

CL

Carter L.

Cost reduction consultant

> "My corporate head office just onboarded ZOOM Phones and I could NOT be happier."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

RS

Randall S.

Systems Administator

> "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147)

CB

Claude B.

Technician

> "We are in a technological age and everyone is hustling and bustling."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182)

JG

Justin G.

Senior Implementation Consultant

> "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406)

MG

Maria G.

Teacher assistant

> "It was an easy safe way to keep up with what was going on in the company"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6296513)

AG

Ashmita G.

Student

> "The hundred member limit is an issue. "

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661)

KF

Kennedy F.

Speech Language Pathologist

> "Great experience with minimal difficulties while using the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

VR

Verified Reviewer

GAM

> "Internally that is just a mess and not time efficient at all."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

HM

Harshal M.

Technical Project Manager

> "simple to use while driving mainly, allows simple call switch"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377)

BO

Babatunde O.

Snr. Business Systems Analyst

> "However, it is difficult to use the application especially the mobile app when the network strength is weak."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2852750)

SM

Sara M.

photographer

> "They improve the application quickly too."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

Juan Carlos O.

Support Expert

> "Expensive, if you use it on your phone using mobile data, you'll run out of it."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2920079)

VR

Verified Reviewer

Videographer

> "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638)

Hafizah S.

Assistant Manager Business Development

> "I had to cancel the session and join in it again using the VOIP option."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673)

DH

Dale H.

Online Consultant

> "It's very easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

VR

Verified Reviewer

IT Manager

> "The management is a bit disjointed from their Zoom Video product."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2836554)

DB

Devin B.

AP Manager

> "Zoom is great to use to keep in touch with co-workers."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724)

SL

Sheryl L.

job developer

> "I know there are limitations and it doesn't allow you to see everyone on the call."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050)

AB

Amar B.

Customer Support

> "It's simple to use, and you may learn how to use it without any specific instruction or classes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

PO

Pevel O.

Freelance

> "It has some problems with data sharing and intrusions."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2794880)

Noxolo R.

Tutor

> "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

Michael F.

Organizational Change Consultant

> "I have not consistently been able to upload documents into the chat."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238)

EC

Eliel C.

Office Manager

> "Quality of the calls is great, verified numbers with proper caller ID so your calls are not rejected due to a..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873)

VR

Verified Reviewer

GAM

> "Screen sharing is a joke!"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

HH

Heather H.

Order Management III

> "The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___5023702)

MM

Megan M.

Executive Assistant

> "I sometimes have issues with it syncing to my phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182)

[View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

VR

Verified Reviewer

Owner

> "As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls..."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___6141676)

VR

Verified Reviewer

Owner

> "Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___6141676)

Linda P.

marketing agent

> "it's easy to use and it's also possible to access the whatsapp messages of the customers, really great."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___4601616)

AB

Andrea B.

Director

> "Overall, it was a subpar service but we have been a long-time customer for the price, now the price has increased while the services..."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___3719978)

AM

Angela M.

Office Manager

> "The promised InfusionSoft integration creates a new contact every time there is a new call, even if that number is already in the..."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2345902)

AB

Andrea B.

Director

> "Calls often drop and when calls do work it's very hard to hear the caller, horrible customer support."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___3719978)

MP

Michael P.

CEo

> "It helps to set up international numbers in a few minutes and allows customers to call to numbers in their home country."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2617396)

AM

Angela M.

Office Manager

> "Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2345902)

Michael T.

Designer

> "Easy to use, fast I tegration , import to all your call lists and keep track of your progress and contacts"

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___3033515)

AM

Angela M.

Office Manager

> "The customer support response time is typically hours after contacted, after which they ask you for more information then never respond."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2345902)

MW

Mitchell W.

Sales Manager

> "The integrations offered as well as the amazing support are some of the best part for sure."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2148773)

JC

Joel C.

Professional Medicare Advisor

> "the only complaint would be that you cannot have hold music that differs from the ringer"

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2139385)

AF

Adriano F.

CTO

> "Toky service is very flexible and everything you want to do you can, but the most amazing it's their support people."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2355608)

DL

Danita L.

Manger

> "So we had to manually correct each call that was not connected."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2194531)

Pragati J.

Sr Ops Manager

> "I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. "

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2429458)

TD

Trevor D.

Receptionist

> "I HATE when it doesnt create a ticket in intercom for me."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2486718)

YEL

Yi Er L.

Senior BDM

> "There was some issues that we encountered in the beginning when we used it, but the Toky team has been nothing but helpful."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2760596)

DL

Danita L.

Manger

> "It was hard to navigate with connected calls."

[See full review](https://www.capterra.com/p/156115/Toky/#Capterra___2194531)

[View Reviews](https://www.capterra.com/p/156115/Toky/reviews/)

## User interface

4.52 (243)

[Toky](https://www.capterra.com/p/156115/Toky/)

4.25 (106)

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Zoom Phone

14/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features)

Toky

Top features

28/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/156115/Toky/#features)

### Recognition

No recognitions have been awarded to Zoom Phone

No recognitions have been awarded to Toky

### Deployment & support

Zoom Phone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Toky

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoom Phone

-   By Zoom Video Communications
-   Located in United States
-   Founded in 2011

Toky

-   By Toky
-   Located in United States
-   Founded in 2014

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Price

Contact vendor for pricing

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