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MSPs, Higher Education, Healthcare, Public Sector, Start-ups
Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to find a product flexible enough to meet their needs
Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm.
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
Currently we're worried about the performance and availability.
Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.
Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.
I hope they continue to improve for the market that each time needs quality and confidence.
Due to the customization there are a lot of options so some times you get lost in menus due to so many options.
Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.
Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
I've had very good experience with them, excellent customer support, available to solution issues in a very quickly manner. I Consider them to be very reliable suppliers.
I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
With any highly customizeable system, you run the risk of making things too complicated.
Prioritize real-user-identified key features according to your needs to find your best fit.
Intelligent Service Management
Canfigure
Top FeaturesIntelligent Service Management
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Canfigure
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