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MaxContact is a cloud contact centre software provider used by sales, customer service, support and debt collection teams in organisations large & small. Suitable for large and growing teams.
Contact centers, customer service departments, call centers, and customer support operations.
Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.
In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.
Brilliant Solution from an evolving provider. A passionate team behind the scenes.
Reviewing the data in the lists you use is very difficult.
Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.
Clunky and difficult to use more complex features.
Really good, appreciate the dialler capability and ease of use for agents.
We are new to the tool but it's been great for our business. To be able to take advantage of modern webhooks and the full AWS cloud infrastructure has been great.
Sometimes, calls would drop, which could be frustrating for us and our clients.
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
This is a fantastic app for use in a call center environment.
You have to use Amazon Pinpoint for that, but the number you purchase in Pinpoint, can't be used in Connect. That leads to a very awkward experience.
Prioritize real-user-identified key features according to your needs to find your best fit.
MaxContact
Top FeaturesAmazon Connect
MaxContact
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Amazon Connect
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