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Optometrist, Optometry Specialist, Optometric Technician, Optometric Assistant, Optician, Biller, Front Desk, and Office Manager
Optometry solution that helps eye care centers of all sizes manage POS transactions, online records, patient engagement, billing & invoicing and reporting.
I have been very happy with the overall experience. Deployment was very easy and tech support is great.
This is the worst program I have used, but at least there were ways to work around all the silly processes. Recently they did an update and the program is actually worse.
I like that it keeps your organized and keeps your claims clean. I like that everything is in one area and that it submits automatically to VSP.
I get frustrated when I am trying to change an eyeglasses or billing error from a staff member.
I like the ease of using the software and the advantages of a web based software.
The lack of customized reports. Not being able to select 2 different insurances on one invoice (per line item).
Overall, EyeFinity Practice Management has been an outstanding tool for our practice.
Don't believe it when you are given the option to leave a message. You will be disconnected most of the time.
The excellent help in answering all our questions on how to best use the program. The staff who help who are very patient and clear in solving all our problems.
The customer service is horrible. We don't have time to call every time there's a problem, which is daily.
I really am in great appreciation of our Customer Service Relations Analyst. She always is finding a way to help me with some program issues, which I haven't had that many.
This software is a terrible electronic healthcare software. Every year we have tried to attest to meaningful use (now MIPS) and the software does not work.
As for the vendor, the support has been excellent. Any issues I have run in to (very little by the way), have been resolved very quickly.
We had an earlier version of this program, and that was bad.
I think that its such a powerful tool to have that no matter what you are using it for, whether its for exams or practice management or both, you will find it very useful and easy to use.
If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness.
Eyefinity Practice Management
Top FeaturesMy Vision Express
Eyefinity Practice Management
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My Vision Express
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