# Compare Klaviyo vs Podium 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Klaviyo and Podium based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156699-164285/Klaviyo-vs-Podium

---

# Klaviyo vs Podium Features and Cost Comparison

Last updated May 12th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KlaviyoPodium2/4 selected

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.6 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

[Podium](https://www.capterra.com/p/164285/Podium/)[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

[## Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.6 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.3

Functionality

4.6

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [527 reviews](#user-reviews)

Positive

501

Neutral

20

Negative

6

[## Podium](https://www.capterra.com/p/164285/Podium/)[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [522 reviews](#user-reviews)

Positive

436

Neutral

27

Negative

59

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Weave

4.3 (669)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

### Marketo Engage

4.3 (710)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

87%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### GatherUp

4.6 (41)

* * *

Starting Price

$99.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

95%

of reviewers  
rated it above 4 stars

* * *

### HubSpot Marketing Hub

4.5 (6,229)

* * *

Starting Price

$15.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

93%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,488 reviews from sms marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

SMS Messaging

4.3

Mass Texting

4.5

Campaign Scheduling

4.8

Message Personalization

4.8

Scheduled Messaging

4.8

\--%Fit

Not enough reviews

Feature ratings

SMS Messaging

3.5

Mass Texting

2.8

Campaign Scheduling

1.0

Message Personalization

\--

Scheduled Messaging

\--

User satisfaction

User satisfaction

4.6

User reviews[527](https://www.capterra.com/p/156699/Klaviyo/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.3

Customer support

4.3

User satisfaction

4.3

User reviews[522](https://www.capterra.com/p/164285/Podium/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

3.9

Customer support

4.0

Price starts from

Price starts from

$20Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Klaviyo serves B2C businesses of all sizes with 400+ native integrations, including Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, Square Online, Mindbody, and more.

Best for

Podium caters to businesses across automotive, health and wellness, home services, and retail industries.

## User reviews

Pros & cons

LW

Lee W.

Owner

> "Easy ability to see how much money generated for each email sent, good visibility of who opened emails and who was active on the site and how long..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7077455)

Dan J.

Lead Strategist, Designer

> "They've continued to add features to try and justify the costs, but it gets harder to keep up as a small business."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7115526)

VR

Verified Reviewer

Digital and Marketing senior specialist

> "During my time at Playmaker and Reper International, I’ve utilized Klaviyo to bridge the gap between complex data and personalized customer..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7114621)

VR

Verified Reviewer

Sr Manager, Digital Marketing

> "Reporting is clunky and the UI buries things that should be front and center."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7128746)

Cody A.

President

> "You can make an infinite number of email flows, campaigns, text campaigns, form, etc."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7143026)

Doga I.

Director

> "Some features are not available for every account/business."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7096566)

Linda S.

CEO Founder

> "As an agency, the majority of our clients use Klaviyo, so I’ve had extensive hands-on experience with it across a wide range of ecommerce brands..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7134527)

VR

Verified Reviewer

Marketing

> "The recent price increases have come unexpectedly where they now charge for x amount of profiles, this wasn't something we expected when we renewed..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6857226)

Elena D.

Marketing Manager

> "It provides a lot of emails templates and a lot of drag sections to quick launch a Email marketing campaign and also you could design workflows to..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6686651)

VR

Verified Reviewer

Sr Manager, Digital Marketing

> "The UX and support don't match what you're paying at scale."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7128746)

Sam Z.

Director Of Marketing And DTC

> "Klaviyo remains the easiest way for marketers to easily segment, personalize, and create behavior based automations."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7058703)

KC

Katie C.

Email Team LEad

> "Cost and pricing structure are not my favorite."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6813794)

OC

Owen C.

MD

> "its huge amount of integrations with a range of ecommerce platforms, specifically in our case the tight integration with Shopify, helping us to..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6497002)

ZP

Zenia P.

Marketing Coordinator

> "Also, it bills based on profiles, and takes ALL profiles from your Woocommerce account whether they're signed up for email or not. When I made..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4873198)

Kennedy K.

freelancer

> "The thing I love is how powerful the tool is in terms of email marketing and how it can be easily integrated with big platforms such as Shopify and..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6689292)

GD

Grant D.

Production and Product Line Manager formerly Marketing and Web Manager

> "A bit pricy and tiers and auto upgrades take a while to get used to"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6572455)

RO

Ricki O.

Owner

> "Klaviyo's best features include: 1) creating targeted campaigns and automating email workflows 2) detailed insights into email performance to be..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6551659)

Raphael F.

Head of Ecommerce

> "It's a bit abusive even though the service is great."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6860235)

VR

Verified Reviewer

Digital and Marketing senior specialist

> "Being Klaviyo certified, I’ve seen firsthand how their predictive analytics and behavioral "Flows" outperform basic newsletters."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7114621)

VR

Verified Reviewer

Chief of Staff

> "The interface can feel dense at first."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6823065)

IS

Ilayda S.

Marketing Director

> "It’s improved email open rates and resulted in more sales as we can send our fashion customers targetted promotions and keep them engaged with new..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6783045)

Joseph E.

Ecommerce and IT Manager

> "I don't like the pricing structure for a lot of it."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7038090)

KK

Kevin K.

Marketing Manager

> "The flow builder is powerful, flexible, and ideal for organizations that rely on data-driven automation."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7045217)

AW

Adam W.

eCommerce

> "The import from mailchimp was a bit of a hassle, and the sync between Klaviyo and Shopify has some unexpected issues that crop up, but that's..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4821411)

DANIEL V.

Consultor

> "I have several clients with whom I have implemented the tool and at least 40% of sales are thanks to the flows, registration pages and campaigns..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6483491)

Raphael F.

Head of Ecommerce

> "We didn't appreciate the drastic price increase last year in 2024."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6860235)

SO

Sophie O.

Head of ecommerce

> "More and more start-ups are launching complementary services to Klaviyo, such as Wax (Whatsapp solution) and Loyoly (loyalty program), so we've..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6728534)

MV

Mariana V.

Social media lead

> "It is a little more expensive than other similar tools."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6810154)

RO

Ricki O.

Owner

> "Its powerful segmentation and automation tools allow me to create highly targeted and personalized email campaigns."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6551659)

Cody A.

President

> "Their pricing is honestly insane."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7143026)

VR

Verified Reviewer

Marketing

> "They host weekly webinars, which are usually worthwhile and useful for the team to attend to learn about email marketing best practices."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6857226)

SK

Sabri K.

does not refund money

> "We canceled a plan by mistake, they do not take it back and do not give refunds"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6359313)

LE

Lindsey E.

Owner - Head Designer

> "I love the ease of connecting Klaviyo to my Shopify store and other apps."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7090949)

KM

Kortney M.

Owner

> "The cost was getting high especially for a small list. And the support was not always available straight away"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6665441)

AW

Angela W.

Graphic Designer

> "We’ve seen better engagement, stronger results, and feel much more confident in our marketing since using Klaviyo."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7075018)

IA

Isaac A.

Student

> "The only bad thing I found about this tool was that as the number of subscribers increased, the cost of Klaviyo also increased considerably, which..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4907836)

JV

Jeannie V.

Operations Manager

> "Klaviyo has got some major perks—think advanced segmentation, in-depth analytics, and automation that’s perfect for eCommerce."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6541060)

MB

Miriam B.

Administrator

> "It was pretty complicated to manage the email domain switch."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6752033)

Kennedy K.

freelancer

> "It has been the best which has helped me in my journey to e-commerce and selling online, thus bridging the gap between me and my customers."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6689292)

AS

Allison S.

Email Designer

> "It could take a while for the support team to understand what I was asking for help with."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6564905)

Samuel A.

Digital marketing manager

> "I enjoyed using Klaviyo especially for email marketing, it's easy integration with website to interact with signups makes a great option for me"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6652553)

JF

Jonah F.

Manager of Product Development and Business Operations

> "We experienced issues with contacts being overwritten when multiple sign-ups/subscriptions came through the same form."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6234071)

Doga I.

Director

> "Best email marketing platform for D2C ecommerce businesses."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7096566)

Bo K.

Customer Service Ambassador

> "Has lots of reporting and analytics features but customizing them are not so practical, high management might not see them appealing."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6019114)

RG

Rob G.

CEO

> "good email campaigns with automation, easy to setup flows, integration with ecommerce stores worked well."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7006781)

TA

Trevor A.

Owner

> "The lack of human response when you have an issue, while paying a premium price, makes us not want to recommend Klaviyo to any of our clients."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___5062600)

JN

Joshua N.

Application Specialist

> "Especially during the tough times of retail trade we have found it very successful in assisting with our conversion and driving traffic into our..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6366295)

SR

Steve R.

Digital Producer

> "Klaviyo list management is also poor, and like some other platforms (seems to be a trend), Klaviyo gears the system towards pushing you to pay for..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___3934652)

VR

Verified Reviewer

CEO

> "I've used it for multiple clients and it's a very powerful and reliable app. If you've got the budget - go for it. If you're on a tight budget -..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6621821)

LC

Lataysha C.

Owner

> "My overall experience has been difficult to where I’ve used it and gave up on understanding it."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6768547)

MK

Madhura K.

Marketing Strategist

> "It’s a very good integration and this AI was able to capture the essence of our branding very well in a couple tryouts."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6367231)

KV

Katya V.

Developer

> "We had to download a separate integration tool and were still unable to integrate the emails without the automatic double confirmation email (even..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4159014)

SW

Simona W.

Head of marketing

> "For the structure our emails, Klaviyo has been an effective tool."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6862781)

SR

Steve R.

Digital Producer

> "Basic requirements for flows are unnecessarily difficult to implement. When you contact Klaviyo support, staff gives information that contradicts..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___3934652)

Linda S.

CEO Founder

> "I’ve been using the platform for around 8–10 years, so I have a strong understanding of how it works and what it can do."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7134527)

NA

Ndifon A.

Founder and CEO

> "It's a significant drawback, especially for small businesses or those with limited budgets."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6008250)

JM

Javier M.

Project Manager

> "Flows are easy to create, user profiles are really complete with all the info on a specific contact (if you have an ecommerce integration active)"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6504218)

VR

Verified Reviewer

Eigenaar

> "Klaviyo keeps deducting money from our creditcard"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6133256)

IA

Isaac A.

Student

> "In addition, thanks to its advanced segmentation system, I was able to reach my target audience precisely, obtaining a higher opening and..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4907836)

John S.

Social Media Consultant

> "One potential downside of this platform is its pricing structure. While there is a free version of Klaviyo available, the more advanced features..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4607346)

CL

Carissa L.

Marketing and Sales Manager

> "I really like the ease of use with Klaviyo and how they are constantly updating and releasing new features like Ai components"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6825703)

MC

Maria C.

Sales Executive

> "It's frustrating when Klaviyo slows down and we have to start over from scratch after making edits, especially if the Email we're creating has a..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4679341)

Bo K.

Customer Service Ambassador

> "Klaviyo could be the best when it comes to behaviour based automations especially building customer profiles and targets the correct customers when..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6019114)

Md R.

Graphics Designe

> "I don't like Klaviyo campaign system it's take some times"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___4821612)

BJ

Brittany J.

Operations Manager

> "I like that it has so many features that are one or two clicks to implement, like the follow up email feature."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6778473)

RR

Ricardo R.

Marketing

> "Can get expensive, especially if using old email lists."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6292703)

Bill L.

Vice President of Sales and Operations

> "We like how the data graphs."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___7089137)

JP

Juliette P.

CEO

> "Klaviyo is a little expensive compared to sendinblue that we used before."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6007467)

SL

Suzanne L.

Head of CRM

> "Great functionality for building automations"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6839745)

MO

Maria O.

Growth Hacking Analyst

> "It has some essential features in a small letter size which is complicated and complex to read; sometimes it isn't as intuitive as you would like..."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___3685319)

SB

Sam B.

E-Commerce Manager

> "It integrates with Shopify remarkably well, and creating workflows via Shopify is very easy."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6746071)

GN

Gerald N.

Marketing

> "It's starting to get super expensive as our list grows."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6249682)

IL

Isaac L.

Director of Sales and Business Development

> "Their company continually develops new products that help merchants achieve greater success."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6859213)

TB

Tanya B.

CRM Manager

> "You cannot add users to a list based on their engagement actions in a workflow."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___3547680)

MK

Madhura K.

Marketing Strategist

> "I love how Klaviyo not only focuses on triggered flows and campaigns but sms too."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6367231)

VR

Verified Reviewer

Owner

> "I didn't know anything about email marketing before using Klaviyo."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6043278)

SL

Suzanne L.

Head of CRM

> "Frequent platform updates bringing new and improved capabilities"

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6839745)

KN

Kyle N.

Owner

> "It is a lot of work and their support is very limited."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6296706)

NM

Natasha M.

Controller

> "Syncs to Shopify and has good reporting."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6824030)

Ben U.

CTO

> "a bit expensive if you dont know what your doing."

[See full review](https://www.capterra.com/p/156699/Klaviyo/#Capterra___6060970)

[View Reviews](https://www.capterra.com/p/156699/Klaviyo/reviews/)

JA

Jhovanny A.

Receptionist- New Client Liaison

> "What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages,..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082)

IS

Ilayda S.

Marketing Director

> "It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331)

ClJ

Céline J.

Social Media Manager

> "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049)

JL

Jessica L.

Dispatcher, Project manager, Purchasing manager

> "The typed transcripts are not always accurate."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935)

IS

Ilayda S.

Marketing Director

> "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331)

RM

Rowena M.

online seller

> "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638)

EB

Eli B.

CEO

> "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their experience..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779)

CW

Casey W.

Office Manager

> "The anayltics dashboard is not very deep and there are times where i didnt receive alerts."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344)

HL

Holly L.

Business Development Manager

> "Great way to get Reviews with easy text and email links to send."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197)

SW

Sean W.

Vice President

> "They did provide one less month payment , but that was not even close to many months with no proper service."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240)

WS

Whitney S.

Paralegal

> "I like the platform for messaging to our clients."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

RG

Ravin G.

CEO

> "Do your own research before investing your time and money here."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478)

ML

Michael L.

President and Physician

> "I like the ability to integrate my business landline number with SMS capability. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

WS

Whitney S.

Paralegal

> "We had several outages, and it was the worst because our clients could not get ahold of us."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

BB

Brendan B.

Sales Consultant

> "So easy to send secure payment links and send mass-messages."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850)

ZD

Zach D.

director

> "The interface can be a little overwhelming at times."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800)

Jennifer K.

Marketing Manager

> "Easy for our employees to use on both mobile and desktop."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136)

JB

Jessica B.

Marketing Manager

> "Not being able to contact a person with issues."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496)

VS

Vikas S.

office manager

> "One of the notable features of Podium is its ability to help businesses improve their online reputation by automating the..."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528)

JT

Justin T.

COO

> "Absolute predatory and bottom notch customer service."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877)

SW

Sam W.

Service Advisor

> "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823)

SW

Sean W.

Vice President

> "Continuous IT tickets that had months with inadequate service."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240)

HR

Heather R.

Office Manager

> "I didn't have any issues with the program while using it"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937)

EB

Eli B.

CEO

> "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features you don't..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779)

RA

Rick A.

Attorney

> "All in one interface, mostly seamless communication portal, partial functionality standalone app."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494)

AD

Andy D.

President

> "It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed..."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976)

TQ

Tyler Q.

Director of Business Development

> "We found a more robust cost effective solution for our company with Sinch MessageMedia."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434)

Julie Anna E.

Marketing Manager

> "We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite..."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016)

HDD

H David D.

Installed Sales Manager

> "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170)

WS

Whitney S.

Paralegal

> "Podium phones is the worst."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

JF

Josh F.

COO

> "Podium helps us track our Google reviews, collect payments, and communicate with customers"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636)

Brandon B.

Owner

> "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312)

LV

Leah V.

Admin Assistant

> "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690)

TQ

Tyler Q.

Director of Business Development

> "It took 2 billing cycles and a few calls to finally cancel."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434)

AM

Atendi M.

IT Manager

> "It supports live chat and makes meeting customer satisfaction easy"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401)

Scott S.

Owner

> "the worst company I've ever dealt with!"

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204)

RM

Rowena M.

online seller

> "The Facebook integration makes it simple to turn messages into leads.+ "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638)

LA

Lisa A.

Owner

> "Quickbooks lack of integration and sane for PestRoutes"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935)

TH

Trinity H.

General Manager

> "I like that chats are assigned to the person that answers and then disapears from others use."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420)

ML

Michael L.

President and Physician

> "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

JB

Jessica B.

Marketing Manager

> "How easy everything is to use."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496)

ML

Michael L.

President and Physician

> "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

WS

Whitney S.

Paralegal

> "The interface is user friendly and very easy to navigate."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590)

Julie Anna E.

Marketing Manager

> "Today I got a 16 step instructions document from a rep, with no help."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016)

Jennifer K.

Marketing Manager

> "Easy setup on our website."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136)

DM

Dickson M.

Cyber security

> "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking with,..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751)

CR

Cheyenne R.

MA

> "Easy to navigate and gets the job done fairly quickly"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937)

TQ

Tyler Q.

Director of Business Development

> "We no longer using Podium due to price."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434)

DM

Dickson M.

Cyber security

> "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with clients."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751)

CB

Caitlin B.

Payroll and Tax Coordinator

> "There are updates often that change the layout and can make it difficult to navigate while getting used to the new layout."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274)

DP

Dan P.

Marketing

> "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our dealership."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893)

EH

Elle H.

Marketing Director

> "The payment processing was not something we could use because it doesn't sync up with your website or inventory."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446)

AM

Atendi M.

IT Manager

> "It makes handling customer experience easy"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401)

ML

Michael L.

President and Physician

> "They very rarely respond in a timely fashion."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

WS

Wiatt S.

Receptionist

> "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes a..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106)

MH

Michaela H.

Marketing Manager

> "Their sales team is relentless and a little on the shady side."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297)

AW

Amanda W.

Administrative Assistant

> "The texting feature is really convenient for our patients and they like being able to get real-time responses without having..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785)

KK

Kat K.

Owner

> "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding..."

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007)

EB

Evan B.

Owner

> "Sales was good. Once I paid money, I was literally forgotten about, not one person would train me or get back to me and..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478)

DK

Devon K.

Sales Associate

> "Price was definetely not a good aspect of this product"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444)

DP

Dana P.

Brand Ambassador

> "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932)

Julie Anna E.

Marketing Manager

> "Communication is a huge issue."

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016)

RM

Rowena M.

online seller

> "It is simple to utilize for the entire crew here."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638)

VR

Verified Reviewer

Director of Institutional Sales

> "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912)

DR

Diego R.

Practice Director

> "The responses would show up on our Google page within a day."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3855197)

VR

Verified Reviewer

Director of Institutional Sales

> "The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. "

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912)

JT

Jacqueline T.

csr

> "Its very user friendly as well as reliable and has alot of useful features for small and big businesses."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3863032)

AD

Andy D.

President

> "This has been an awful experience. "

[See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976)

RV

Robin V.

Administrator

> "Loved the fact that I could email and text on the same screen."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516)

ML

Michael L.

President and Physician

> "Customer service is horrific. "

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175)

DW

Darren W.

Marketing Coordinator

> "The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325)

KW

Kevin W.

Owner

> "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a response and when..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335)

Jordan B.

VP

> "It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2889926)

DW

Darren W.

Marketing Coordinator

> "I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325)

SC

Shauna C.

Operations Manager

> "Our customers are happy with the communication options that we have."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565)

MC

Mikey C.

VP Marketing

> "Eventually support dropped off and no longer saw the value in the pricing"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030)

AA

Amanda A.

Insurance Claims Manager

> "We use it daily to text with our customers who love to communicate via text messages."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042)

DW

Darren W.

Marketing Coordinator

> "Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not..."

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325)

CD

Charles D.

BDC Director

> "Generated almost 1300 reviews with an aggregate 4.7 rating on Google in just 3 years"

[See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3607589)

VS

Vikas S.

office manager

> "one potential downside of Podium is its pricing"

[See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528)

[View Reviews](https://www.capterra.com/p/164285/Podium/reviews/)

## User interface

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

4.64 (527)

[Podium](https://www.capterra.com/p/164285/Podium/)

4.26 (522)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Klaviyo

Top features

32/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/156699/Klaviyo/#features)

Podium

22/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/164285/Podium/#features)

### Recognition

Klaviyo is recognized as a top-rated tool in 5 Capterra Shortlist reports

Podium is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Klaviyo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Podium

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Klaviyo

-   By Klaviyo
-   Located in United States
-   Founded in 2012

Podium

-   By Podium
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[Brevo](https://www.capterra.com/p/132996/brevo/)[4.62 (3,439)](https://www.capterra.com/p/132996/brevo/reviews/)

$20/month

Price

$9/month

4.6

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132996-156699/brevo-vs-Klaviyo)

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-164285/BirdEye-vs-Podium)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,600)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$20/month

Price

$13/month

4.6

Features

4.4

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-156699/MailChimp-vs-Klaviyo)

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

vs

[Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/)

Contact vendor for pricing

Price

$99/month

4.2

Features

4.7

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144990-164285/Referral-Marketing-Automation-vs-Podium)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[Gmail](https://www.capterra.com/p/202338/Gmail/)[4.81 (13,398)](https://www.capterra.com/p/202338/Gmail/reviews/)

$20/month

Price

$0

4.6

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156699-202338/Klaviyo-vs-Gmail)

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

vs

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.18 (514)](https://www.capterra.com/p/156926/Thryv/reviews/)

Contact vendor for pricing

Price

$244/month

4.2

Features

4.1

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/156926-164285/Thryv-vs-Podium)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[4.71 (2,259)](https://www.capterra.com/p/136603/MailerLite/reviews/)

$20/month

Price

$10/month

4.6

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/136603-156699/MailerLite-vs-Klaviyo)

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

vs

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/)

$20/month

Price

$15/month

4.6

Features

4.5

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/79367-156699/ActiveCampaign-vs-Klaviyo)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.34 (2,923)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

$20/month

Price

$12/month

4.6

Features

4.2

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/31898-156699/Constant-Contact-vs-Klaviyo)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

$20/month

Price

$16/month

4.6

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153508-156699/Omnisend-vs-Klaviyo)

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

vs

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[4.51 (6,229)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

$20/month

Price

$15/month

4.6

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/156699-171840/Klaviyo-vs-HubSpot-Marketing)