# Compare Gladly vs UJET 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Gladly and UJET based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/156723-164070/Gladly-vs-UJET --- # Gladly vs UJET Features and Cost Comparison Last updated April 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GladlyUJET2/4 selected [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) [UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.8 Reviews Sentiment Based on [139 reviews](#user-reviews) Positive 138 Neutral 1 Negative 0 [## UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) Starting Price $80.00/year Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment JS DB Based on [140 reviews](#user-reviews) Positive 130 Neutral 7 Negative 3 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Intercom 4.5 (1,133) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### HelpDesk 4.6 (180) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### Zoho Desk 4.5 (2,212) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,828 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings Call Center Management 4.8 Dashboard 4.7 Call Logging 4.9 Call Recording 4.8 Call Tracking NA 65%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.9 Dashboard \-- Call Logging 4.9 Call Recording 5.0 Call Tracking NA User satisfaction User satisfaction 4.8 User reviews[139](https://www.capterra.com/p/156723/Gladly/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.8 User satisfaction 4.6 User reviews[140](https://www.capterra.com/p/164070/UJET/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.8 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from $80Per Year - Free version - Free trial Best for Best for We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs. Best for UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality. ## User reviews Pros & cons Vishvesh P. Marketing Executive > "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) Vishvesh P. Marketing Executive > "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) SK Stephanie K. Senior Director of Customer Service > "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441) Vishvesh P. Marketing Executive > "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) KV Kelly V. Director of CX > "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) BR Brian R. Vice President, Customer Support > "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647) AD Ashley D. Customer Experience Manager > "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) FE Floranch E. CSR > "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) RM Ryan M. Customer Experience Manager > "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JG Joseph G. Customer Experience Manager > "What I did not like about Gladly was the reporting." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) Haocheng L. Research Team Lead > "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618) JT Jessie T. customer experience associate > "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759) KV Kelly V. Director of CX > "We are able to run reports based on Topics and other factors, giving us valuable insights." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) CE Celestine E. Customer Service Representative > "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935) RM Ryan M. Customer Experience Manager > "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JM Jane M. Customer Representative > "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508) JV JR V. Customer Success Associate > "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) VR Verified Reviewer Team Lead > "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804) MA Manuel A. customer service rep > "Its interface is very userfriendly, and oraganized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853) CM Catherine M. Customer Service Representative > "I don't like that whenever the page refreshes it removes the recent characters we typed in.2." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821) AD Ashley D. Customer Experience Manager > "It’s modern, intuitive, and built with CX teams in mind." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) KW Kennedy W. Customer Advisor > "The software can lag at times when sending emails." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653) KV Kelly V. Director of CX > "Gladly has continued to make our work lives significantly more efficient and organized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) AB Analyn B. CSR > "System errors sometimes and logged when full of tasks" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109) Saskia M. Senior Director Sales Marketing > "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277) LT Lindsey T. Customer Care Associate > "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093) EGV Erlan Gino V. Install representative > "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408) KN Karla N. Manager > "I don’t like how it won’t show you or it isn’t clear if the member replied already" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107) JG Joseph G. Customer Experience Manager > "Our experience was good, but there are other platforms in the industry that can provide the same experience and more." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) DH David H. Customer Experience Advisor > "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684) JM Josie M. Custom Diet Plan Trainer > "I liked that I could see all emails from everyone in the company." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963) TC Taylor C. CXA > "The ringtone of calls is horrible." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199) Benjamin D. Sr. Director of Customer Experience > "We handle oall of our volume via Gladly." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937) RF Robbie F. Customer Service Rep > "Not really any CONS, sometimes the system will just close or disconnect call for no reason" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664) FE Floranch E. CSR > "I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) MN Missy N. Customer Service Rep > "I really don't know of any any features that I just don't like about Gladly" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985) MA Manuel A. customer service rep > "I would totally recommend t o take interactions." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853) LF Laura F. Customer Care Associate > "Customer not able to see us writing them back" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916) JJ Jonathan J. Customer Advocate > "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320) AS Alaysia S. Customer Service Representative > "Looking at a white screen all day is hard on the eyes" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840) JV JR V. Customer Success Associate > "I really love gladly and I have had a great experience with it, especially using the admin level." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) KJ Kat J. Customer Relations Manager > "One word - TERRIFIC" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020) [View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/) JS Jeff S. Customer Service Representative > "Ujet allows us to interact with our guest and host to help them with their concerns." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6331642) DJO Daryll Jane O. Customer Service Represenative > "My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___5088816) DB Destiny B. Customer Service Support > "Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6006166) MW Mary W. Customer Service Representative > "I make it that size for a reason and having to constantly adjust it back down is frustrating." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2249693) JGA Jannice Gwen A. Subject Matter Expert > "The UJET tool also is not that hard to follow as it has options that can easily understood by its users" [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6323418) Carla D. Gerente de sucursal > "Sometimes can get some errors, it gets unstable more than what you would like." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2314655) LaB Lyka angelic B. customer service support > "I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6024434) SH Sharmaine H. Care Representative > "I hate when UJET freezes or changes your status without you knowing." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2392848) [View Reviews](https://www.capterra.com/p/164070/UJET/reviews/) ## User interface [Gladly](https://www.capterra.com/p/156723/Gladly/) 4.82 (139) [UJET](https://www.capterra.com/p/164070/UJET/) 4.57 (140) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Gladly Top features 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/156723/Gladly/#features) UJET 25/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/164070/UJET/#features) ### Recognition Gladly is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Customer ServiceSoftware (2023)  Best Value Customer ServiceSoftware (2022)  UJET is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Call CenterSoftware (2024)  ### Deployment & support Gladly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos UJET Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Gladly - By Gladly Software - Located in United States - Founded in 2014 UJET - By UJET - Located in United States - Founded in 2015 ## Popular Comparisons [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.8 Features 4.4 4.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) $80/year Price $29/month 4.6 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164070-169627/UJET-vs-RingOver) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.4 4.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-156723/Salesforce-vs-Gladly) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $80/year Price $90/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-164070/Cloud-Predictive-Dialer-vs-UJET) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.8 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $80/year Price $25/month 4.6 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-164070/CallCenterNOW-vs-UJET) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-156723/LiveChat-vs-Gladly) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $80/year Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164070/LiveAgent-vs-UJET) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.8 Features 4.3 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-156723/Freshdesk-vs-Gladly) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $80/year Price $39/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164070-164283/UJET-vs-Zendesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price R$35/month 4.8 Features 4.7 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156723-202528/Gladly-vs-Milvus) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $80/year Price $199/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-164070/Readymode-vs-UJET)