# Compare Gladly vs Playvox 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gladly and Playvox based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156723-164542/Gladly-vs-playvox

---

# Gladly vs Playvox Features and Cost Comparison

Last updated April 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GladlyPlayvox2/4 selected

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

[## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.9

Customer Service

4.8

Reviews Sentiment

Based on [139 reviews](#user-reviews)

Positive

138

Neutral

1

Negative

0

[## Playvox](https://www.capterra.com/p/164542/playvox/)[4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [109 reviews](#user-reviews)

Positive

106

Neutral

1

Negative

2

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 3,023 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

CRM

NA

Support Ticket Management

4.9

Inbox Management

4.7

Live Chat

4.8

Chatbot

4.7

65%Fit

Missing features

Feature ratings

CRM

5.0

Support Ticket Management

5.0

Inbox Management

NA

Live Chat

4.9

Chatbot

NA

User satisfaction

User satisfaction

4.8

User reviews[139](https://www.capterra.com/p/156723/Gladly/reviews/)

Ease of use

4.9

Functionality

4.8

Value for money

4.8

Customer support

4.8

User satisfaction

4.8

User reviews[109](https://www.capterra.com/p/164542/playvox/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

Best for

Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.

## User reviews

Pros & cons

Vishvesh P.

Marketing Executive

> "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

Vishvesh P.

Marketing Executive

> "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

SK

Stephanie K.

Senior Director of Customer Service

> "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441)

Vishvesh P.

Marketing Executive

> "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

KV

Kelly V.

Director of CX

> "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

BR

Brian R.

Vice President, Customer Support

> "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647)

AD

Ashley D.

Customer Experience Manager

> "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700)

FE

Floranch E.

CSR

> "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733)

RM

Ryan M.

Customer Experience Manager

> "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764)

JG

Joseph G.

Customer Experience Manager

> "What I did not like about Gladly was the reporting."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030)

Haocheng L.

Research Team Lead

> "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618)

JT

Jessie T.

customer experience associate

> "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759)

KV

Kelly V.

Director of CX

> "We are able to run reports based on Topics and other factors, giving us valuable insights."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

CE

Celestine E.

Customer Service Representative

> "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935)

RM

Ryan M.

Customer Experience Manager

> "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764)

JM

Jane M.

Customer Representative

> "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508)

JV

JR V.

Customer Success Associate

> "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385)

VR

Verified Reviewer

Team Lead

> "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804)

MA

Manuel A.

customer service rep

> "Its interface is very userfriendly, and oraganized."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853)

CM

Catherine M.

Customer Service Representative

> "I don't like that whenever the page refreshes it removes the recent characters we typed in.2."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821)

AD

Ashley D.

Customer Experience Manager

> "It’s modern, intuitive, and built with CX teams in mind."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700)

KW

Kennedy W.

Customer Advisor

> "The software can lag at times when sending emails."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653)

KV

Kelly V.

Director of CX

> "Gladly has continued to make our work lives significantly more efficient and organized."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

AB

Analyn B.

CSR

> "System errors sometimes and logged when full of tasks"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109)

Saskia M.

Senior Director Sales Marketing

> "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277)

LT

Lindsey T.

Customer Care Associate

> "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093)

EGV

Erlan Gino V.

Install representative

> "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408)

KN

Karla N.

Manager

> "I don’t like how it won’t show you or it isn’t clear if the member replied already"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107)

JG

Joseph G.

Customer Experience Manager

> "Our experience was good, but there are other platforms in the industry that can provide the same experience and more."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030)

DH

David H.

Customer Experience Advisor

> "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684)

JM

Josie M.

Custom Diet Plan Trainer

> "I liked that I could see all emails from everyone in the company."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963)

TC

Taylor C.

CXA

> "The ringtone of calls is horrible."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199)

Benjamin D.

Sr. Director of Customer Experience

> "We handle oall of our volume via Gladly."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937)

RF

Robbie F.

Customer Service Rep

> "Not really any CONS, sometimes the system will just close or disconnect call for no reason"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664)

FE

Floranch E.

CSR

> "I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733)

MN

Missy N.

Customer Service Rep

> "I really don't know of any any features that I just don't like about Gladly"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985)

MA

Manuel A.

customer service rep

> "I would totally recommend t o take interactions."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853)

LF

Laura F.

Customer Care Associate

> "Customer not able to see us writing them back"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916)

JJ

Jonathan J.

Customer Advocate

> "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320)

AS

Alaysia S.

Customer Service Representative

> "Looking at a white screen all day is hard on the eyes"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840)

JV

JR V.

Customer Success Associate

> "I really love gladly and I have had a great experience with it, especially using the admin level."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385)

KJ

Kat J.

Customer Relations Manager

> "One word - TERRIFIC"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020)

[View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/)

JS

Jeff S.

Customer Service Representative

> "What I like most about playvox is we're able to monitor our call/chats and improve our skills about the..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6331647)

SK

Stela K.

VP Support

> "At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever..."

[See full review](https://www.capterra.com/p/164542/playvox/#SoftwareAdvice___6527368)

DM

David M.

Escalations Specialist

> "It is really useful for a team lead to keep documentation on their team members progress."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6565392)

John Epok P.

Regional Platforms Lead

> "You can just imagine the amount of effort we need spend just to login to different Playvox instances"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6326377)

DR

Danicelis R.

Customer service representative

> "I work as a Quality Analyst Backup and Playvox helps us to evaluate agents, it is so efficient and exceeded..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___5062873)

John Epok P.

Regional Platforms Lead

> "SSO via Google Workspace had some issues every now and thn"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6326377)

JJ

Jeremy J.

Travel Consultant

> "In general, Playvox automatically calculates your scores based on how you perform and provides statistics..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6129758)

SK

Stela K.

VP Support

> "We got stuck during onbaording with building global schedules."

[See full review](https://www.capterra.com/p/164542/playvox/#SoftwareAdvice___6527368)

AM

Argel M.

customer service representative

> "I'm glad that we use Playvox specially on reviewing our interactions with our customers."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___5092024)

CN

Christian N.

Customer Support Rep

> "Will give you ample time to dispute if you thing your quality review is not right"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___5099774)

John Epok P.

Regional Platforms Lead

> "UI/UI which is very user-friendly and straightforward"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6326377)

Mariam K.

Partner vertical

> "I do not like that there are some scorecard questions which may be chosen automatically but I have to chose..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___3523181)

JS

Jetson S.

Customer Care

> "Playvox is so easy to use as an agent."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6430295)

CM

Caio M.

Analyst

> "Sometimes the system was a little buggy, we had problems with tickets, workloads, and minor issues, most of..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2488720)

EL

Emetu L.

Operation Executive

> "It makes following up on tickets easy"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6060906)

BV

BRENNO V.

financial crime investigator

> "That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2718996)

JP

Junil P.

customer service

> "Provides smooth transition to work tracking and customer relation build up."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___4555099)

AT

Ariel T.

CS Trainer

> "SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2748446)

MS

Mehboob S.

Cutomer Executive officer

> "Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___3168450)

MK

Mohamed K.

Customer service agent

> "The overall team quality not showing in a view."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___3148792)

JP

Jomar P.

Customer Service

> "Easy way to share feedbacks and evaluation"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6141417)

AIS

Abdullah Ibn S.

Customer service agent

> "Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2733131)

HM

Heather M.

Customer Service Representative

> "It was less hassle when submitting leave applications and schedule management."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___4523398)

JBC

James Brian C.

Consultant

> "There are times that tabs or pages takes a while to load"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2454217)

Tarek A.

Customer service specialist

> "Playvox has several features and functions which are so important in monitoring."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___3775650)

NC

Nikhilesh C.

Team Leader

> "If I have to check real time agent numbers there is no easy way"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2743797)

WW

Warren W.

Team Lead

> "Its reporting feature allows us to identify areas of improvement for agent and assist with coaching and..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___3254019)

NhA

Nur haszatul A.

Rider Service Executive

> "For me, if I want to dispute my QA results, it's quite confusing."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2472733)

NP

Nik P.

Customer Service Associate

> "Its impact - it provides us with the feedback and evaluations we need as a team to improve on our customer..."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___3172620)

SC

Sabrina C.

Customer Experience Specialist

> "sometimes system issue unable to use, system crash"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2756340)

EL

Emetu L.

Operation Executive

> "It acts as a great customer service solution"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___6060906)

VV

Vanlalhruaitluangi V.

Analyst

> "No feature is useless."

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2461595)

CN

Christian N.

Customer Support Rep

> "Easy to understand report provided by Quality team"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___5099774)

DS

Delmar S.

Customer Service Representitive

> "Just hate when I recieve a low quality grade"

[See full review](https://www.capterra.com/p/164542/playvox/#Capterra___2805441)

[View Reviews](https://www.capterra.com/p/164542/playvox/reviews/)

## User interface

[Gladly](https://www.capterra.com/p/156723/Gladly/)

4.82 (139)

[Playvox](https://www.capterra.com/p/164542/playvox/)

4.78 (109)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Gladly

Top features

22/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/156723/Gladly/#features)

Playvox

18/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/164542/playvox/#features)

### Recognition

Gladly is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Customer ServiceSoftware (2023) 

Best Value Customer ServiceSoftware (2022) 

Playvox is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Customer ServiceSoftware (2024) 

Best Value Customer ServiceSoftware (2022) 

### Deployment & support

Gladly

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Playvox

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gladly

-   By Gladly Software
-   Located in United States
-   Founded in 2014

Playvox

-   By Playvox
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$39/month

4.8

Features

4.4

4.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.78 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$39/month

4.7

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-164542/Zendesk-vs-playvox)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,785)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.8

Features

4.6

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.78 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,785)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.7

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-164542/LiveAgent-vs-playvox)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.4

4.9

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-156723/Salesforce-vs-Gladly)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.78 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

4.7

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164542/Freshdesk-vs-playvox)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.5

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-156723/LiveChat-vs-Gladly)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.78 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Contact vendor for pricing

Price

$25/month

4.7

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-164542/LiveChat-vs-playvox)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

4.8

Features

4.3

4.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-156723/Freshdesk-vs-Gladly)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.78 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

vs

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Contact vendor for pricing

Price

$29/month

4.7

Features

4.4

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/164542-185973/playvox-vs-HelpDesk)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Contact vendor for pricing

Price

R$35/month

4.8

Features

4.7

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156723-202528/Gladly-vs-Milvus)

[Playvox](https://www.capterra.com/p/164542/playvox/)[4.78 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Contact vendor for pricing

Price

$0/month

4.7

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-164542/Tidio-Chat-vs-playvox)