# Compare Gladly vs ZIWO 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gladly and ZIWO based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156723-171265/Gladly-vs-ZIWO

---

# Gladly vs ZIWO Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GladlyZIWO2/4 selected

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

[## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.9

Customer Service

4.8

Reviews Sentiment

Based on [139 reviews](#user-reviews)

Positive

138

Neutral

1

Negative

0

[## ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

Starting Price

$40.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [109 reviews](#user-reviews)

Positive

105

Neutral

3

Negative

1

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Missing features

Feature ratings

Call Center Management

4.8

Dashboard

4.7

Call Recording

4.8

Call Logging

4.9

Call Tracking

NA

74%Fit

Missing features

Feature ratings

Call Center Management

4.7

Dashboard

NA

Call Recording

4.7

Call Logging

4.5

Call Tracking

5.0

User satisfaction

User satisfaction

4.8

User reviews[139](https://www.capterra.com/p/156723/Gladly/reviews/)

Ease of use

4.9

Functionality

4.8

Value for money

4.8

Customer support

4.8

User satisfaction

4.6

User reviews[109](https://www.capterra.com/p/171265/ZIWO/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$40Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

Best for

ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC.

## User reviews

Pros & cons

SK

Stephanie K.

Senior Director of Customer Service

> "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441)

Vishvesh P.

Marketing Executive

> "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

KV

Kelly V.

Director of CX

> "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

BR

Brian R.

Vice President, Customer Support

> "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647)

AD

Ashley D.

Customer Experience Manager

> "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700)

Vishvesh P.

Marketing Executive

> "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

Vishvesh P.

Marketing Executive

> "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

JG

Joseph G.

Customer Experience Manager

> "What I did not like about Gladly was the reporting."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030)

RM

Ryan M.

Customer Experience Manager

> "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764)

JT

Jessie T.

customer experience associate

> "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759)

Haocheng L.

Research Team Lead

> "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618)

CE

Celestine E.

Customer Service Representative

> "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935)

KV

Kelly V.

Director of CX

> "We are able to run reports based on Topics and other factors, giving us valuable insights."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

FE

Floranch E.

CSR

> "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733)

RM

Ryan M.

Customer Experience Manager

> "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764)

JM

Jane M.

Customer Representative

> "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508)

JV

JR V.

Customer Success Associate

> "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385)

VR

Verified Reviewer

Team Lead

> "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804)

MA

Manuel A.

customer service rep

> "Its interface is very userfriendly, and oraganized."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853)

CM

Catherine M.

Customer Service Representative

> "I don't like that whenever the page refreshes it removes the recent characters we typed in.2."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821)

AD

Ashley D.

Customer Experience Manager

> "It’s modern, intuitive, and built with CX teams in mind."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700)

AB

Analyn B.

CSR

> "System errors sometimes and logged when full of tasks"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109)

KV

Kelly V.

Director of CX

> "Gladly has continued to make our work lives significantly more efficient and organized."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

LT

Lindsey T.

Customer Care Associate

> "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093)

Saskia M.

Senior Director Sales Marketing

> "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277)

KN

Karla N.

Manager

> "I don’t like how it won’t show you or it isn’t clear if the member replied already"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107)

EGV

Erlan Gino V.

Install representative

> "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408)

DH

David H.

Customer Experience Advisor

> "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684)

JG

Joseph G.

Customer Experience Manager

> "Our experience was good, but there are other platforms in the industry that can provide the same experience and more."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030)

TC

Taylor C.

CXA

> "The ringtone of calls is horrible."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199)

JM

Josie M.

Custom Diet Plan Trainer

> "I liked that I could see all emails from everyone in the company."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963)

KW

Kennedy W.

Customer Advisor

> "The software can lag at times when sending emails."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653)

Benjamin D.

Sr. Director of Customer Experience

> "We handle oall of our volume via Gladly."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937)

RF

Robbie F.

Customer Service Rep

> "Not really any CONS, sometimes the system will just close or disconnect call for no reason"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664)

MA

Manuel A.

customer service rep

> "I would totally recommend t o take interactions."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853)

MN

Missy N.

Customer Service Rep

> "I really don't know of any any features that I just don't like about Gladly"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985)

JJ

Jonathan J.

Customer Advocate

> "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320)

LF

Laura F.

Customer Care Associate

> "Customer not able to see us writing them back"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916)

JV

JR V.

Customer Success Associate

> "I really love gladly and I have had a great experience with it, especially using the admin level."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385)

AS

Alaysia S.

Customer Service Representative

> "Looking at a white screen all day is hard on the eyes"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840)

DH

David H.

Customer care supervisor

> "It is helping us distribute the interaction load between several departments, tiers and agents, also the addition of a digital calling..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4346965)

KJ

Kat J.

Customer Relations Manager

> "One word - TERRIFIC"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020)

[View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/)

Shrouk A.

Team Lead

> "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209)

RE

Rami E.

Managing Director

> "Unreliable customer support / no contingency plan the platform was not working for 2 month while we where paying for Etisalat"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___7171764)

Shrouk A.

Team Lead

> "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209)

RE

Rami E.

Managing Director

> "Meanwhile we kept paying for a telecom subscription tied to a service that wasn't being delivered."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___7171764)

SK

Sachin K.

CS Manager

> "What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880)

HM

Hassan M.

Customer Service team leader

> "Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778)

HM

Hassan M.

Customer Service team leader

> "Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778)

AF

Ali F.

Team Leader

> "sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115)

SK

Sachin K.

CS Manager

> "Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880)

YY

Yousra Y.

Operation Team Lead

> "Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829493)

Shrouk A.

Team Lead

> "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209)

MT

MARWAN T.

team leader

> "Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829495)

HM

Hassan M.

Quality Supervisor

> "its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836029)

MN

Marwa N.

General manager and co-partner

> "No difference between abandoned by customer and missed calls in system."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6825720)

HE

Habiba E.

CCU specialist

> "ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6831585)

MF

Manar F.

Customer Care Leader

> "When there's a call coming , the notification displaying prevent me from clicking on the call to answer\*"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___4919949)

AA

Ahmed A.

Operations team lead.

> "There’s room for improvement in customization and advanced features, but overall, it gets the job done well."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6803303)

RS

Rakesh S.

assistant sales consultant

> "Sometimes it gets stuck and there is a delay in call while conversating with the other person "

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6034508)

EA

Eman A.

Customer Care Ambassador

> "ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829134)

AG

Ajay G.

Operation

> "some time call not getting connect with proper way"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6024170)

AF

Ali F.

Team Leader

> "Amazing experience with a lot of productive outcomes when it comes to business needs and workload managments."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115)

VC

Vrushabh C.

Customer

> "The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2540330)

SM

Shaza M.

Service Delivery Manager

> "it is simple and very easy to understand, all the information are clear and pretty simple to be extracted and copied for reporting purposes"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6827184)

AW

Alaa W.

OM/CS manager

> "APP has some glitches and not working properly"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2524845)

MT

MARWAN T.

team leader

> "interface easy to use, no glitches to be found or any bugs, support of the app is quick and professinal"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829495)

MS

Muhammed S.

Rider Support

> "There is a delay of 2-4 seconds on a call."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2340166)

[View Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/)

## User interface

[Gladly](https://www.capterra.com/p/156723/Gladly/)

4.82 (139)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)

4.63 (109)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Gladly

31/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/156723/Gladly/#features)

ZIWO

31/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/171265/ZIWO/#features)

### Recognition

Gladly is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Customer ServiceSoftware (2023) 

Best Value Customer ServiceSoftware (2022) 

No recognitions have been awarded to ZIWO

### Deployment & support

Gladly

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ZIWO

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gladly

-   By Gladly Software
-   Located in United States
-   Founded in 2014

ZIWO

-   By ASWAT Telecom & Media
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.8

Features

4.6

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.63 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$40/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-171265/LiveAgent-vs-ZIWO)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$115/month

4.8

Features

4.4

4.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.63 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$40/month

Price

$115/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-171265/Zendesk-vs-ZIWO)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.4

4.9

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-156723/Salesforce-vs-Gladly)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.63 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$40/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-171265/Freshdesk-vs-ZIWO)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.5

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-156723/LiveChat-vs-Gladly)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.63 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$40/month

Price

$20/month

4.6

Features

4.5

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-171265/Zoho-Desk-vs-ZIWO)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

4.8

Features

4.3

4.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-156723/Freshdesk-vs-Gladly)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.63 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$40/month

Price

$69/month

4.6

Features

4.3

4.7

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/113540-171265/Bitrix24-vs-ZIWO)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Contact vendor for pricing

Price

R$35/month

4.8

Features

4.7

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156723-202528/Gladly-vs-Milvus)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.63 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$40/month

Price

$29/month

4.6

Features

4.1

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-171265/JustCall-vs-ZIWO)