Helping businesses choose
better software since 1999
better software since 1999
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From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
We partner with SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.
We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
I overall love helpdesk. It is very easy to use and i love it better than other things we have used for emails.
About creating password that is most be be problem in this software.
The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it. The support team is great and reacts almost immediately.
I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.
Overall, this feature has been super useful to my business, highly recommend.
The lack of features so far. We need to have more options on the contact form.
I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation. The canned actions are great too.
Inability to use external signatures in Gladly.
I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy.
The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel.
Great, it's fast it's easy it's gladly. My first year as a call center agent and it's been great and a lot of that is because of gladly.
The software can lag at times when sending emails.
I love the overall Seamless experience between the agent and the customer in this Software. The usability by the customers and agents and the compatibility of this to our Platforms and company.
My least favorite would be that some emails get sent to the wrong department.
Prioritize real-user-identified key features according to your needs to find your best fit.
HelpDesk
Gladly
Top FeaturesGladly
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