# Compare Gladly vs HelpDesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HelpDesk and Gladly based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/156723-185973/Gladly-vs-HelpDesk --- # HelpDesk vs Gladly Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HelpDeskGladly2/4 selected [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) [## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [180 reviews](#user-reviews) Positive 164 Neutral 12 Negative 4 [## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.8 Reviews Sentiment Based on [139 reviews](#user-reviews) Positive 138 Neutral 1 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,005 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings CRM 2.5 Support Ticket Management 4.6 Inbox Management 4.5 Live Chat 4.6 Chatbot 4.8 73%Fit Missing features Feature ratings CRM NA Support Ticket Management 4.9 Inbox Management 4.7 Live Chat 4.8 Chatbot 4.7 User satisfaction User satisfaction 4.6 User reviews[180](https://www.capterra.com/p/185973/HelpDesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.4 Customer support 4.5 User satisfaction 4.8 User reviews[139](https://www.capterra.com/p/156723/Gladly/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. Best for We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs. ## User reviews Pros & cons EM Emmanuel M. Online Evangelism Innovator > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) NS Neel S. Ceo > "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634) RH Ron H. Client Relationship Management > "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) DL David L. Graphic Designer > "We did have an issue with our Outlook rejecting the notices when people left messages." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) LP Lebohang P. helpdesk support > "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441) UN Unatji N. Live Chat Agent > "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075) Noemi J. Senior Risk and Fraud Specialist > "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290) VR Verified Reviewer Tech Support Specialist > "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) BL Bruna L. Analyst support > "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) PB Paul B. Customer Support Manager > "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853) MC Mouatez C. Customer Support Specialist > "The notification system is reliable, and the automation features save a lot of time in daily workflows." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511) DP Daniel P. Sales > "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) KM Kimberley M. Intake Clinician > "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) JB Jonny B. Application Specialist > "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent in..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) AT Annette T. Relationships Manager > "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822) DP Daniel P. Sales > "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) KM Kimberley M. Intake Clinician > "I very much appreciate the ability to follow tickets and search for names and issues. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) DB Dimitri B. gggg > "At times, the system felt a bit limited in terms of customization and reporting features." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) JD JESSICA D. suporte > "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) CL Cece L. Program Coordinator > "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary - that is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) AS Adam S. Founder > "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) JB Jonny B. Application Specialist > "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) JD JESSICA D. suporte > "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) JG Joey G. Field Service Technician Technical Support > "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is helped." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779) GO Gustavo O. Customer Engagement Manager > "Many relevant emails are ending up in the SPAM folder, which is very disruptive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806) DL David L. Graphic Designer > "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) MW Melissa W. Administrator > "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) TB Tim B. Director > "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) CL Cece L. Program Coordinator > "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are unable to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy to find" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) DB Dimitri B. gggg > "It’s a reliable platform that simplifies ticket management and communication with customers." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) ER Erika R. Customer Support Agent > "I do not receive the notification of the new live chats in the queue." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073) TW Travis W. IT specialist > "I am new to any ticketing system but this one seems to do everything I require from this type of system." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611) AR Adriana R. Customer Service rep > "Like if there are too many chats or emails to handle." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221) LN Larry N. Customer Service Coordinator > "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565) BM Blair M. National Sales Operations Manager > "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) AS Amos S. Customer support agent > "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276) SV Sarah V. Benefits and Payroll Administrator > "You cannot copy and paste screenshots or snips." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) BM Blair M. National Sales Operations Manager > "We request to block the email again, and the system tells us they are already blocked." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) AS Adam S. Founder > "At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) VR Verified Reviewer Tech Support Specialist > "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) MTV Ma.Theresa V. Analyst > "Occasional lack of proactive follow-up" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230) TB Tim B. Director > "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) TA Tristan A. Chief Executive Officer > "Development launches from helpdesk side seem quite slow as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406) RM RUBEN M. Product Owner > "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) RM RUBEN M. Product Owner > "It is a little pricey" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) RM RUBEN M. Product Owner > "Is a complete tool to manage your tickets from al your departments:" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) BN Bernardo N. analyst > "at the beginning was a little confusing use the "merge" option" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771) AH Amelia H. Guest Relations Supervisor > "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team when..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959) KD Kingsley D. Customer service > "The requester's name and email are a little confusing." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736) EM Emmanuel M. Online Evangelism Innovator > "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) Jessica B. Account Manager > "It can be kind of slow, and harder to train people on." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758) JH Justine H. Executive Assistant > "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716) NC Nick C. Director of Support and Technology > "We came from using Netsuite which was a nightmare. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) CG Cindy G. Customer Service Supervisor > "This feature does have added value but not as much as I would have anticipated. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) NH Neal H. Product Manager Industrial Controls > "Your ticket number means nothing to me. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193) TF Tamara F. Director of Customer Support and Logistics > "The other features of this product are only useful for large organizations with many team members and/or departments. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672) RK Rudy K. Manager > "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface on..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) MM Myrel M. Customer service agent > "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) KW Katarzyna W. Technical Support Specialist > "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a minor..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613) RH Ron H. Client Relationship Management > "I love the fact that it tracks all of the traffic in a concise, easy-to-read format." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) JW James W. Founder > "Absolute scam." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) AJ Alan J. Consumer Products and Marketing Manager > "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) TN Thandeka N. Chat Agent > "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) SS Sophia S. Customer Success Representative > "The archive feature is super handy as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004301) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) EM Emmanuel M. Online Evangelism Innovator > "We are looking forward to the features that have not carried over to the new version to be added again!" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) LS Lianne S. Virtual Assistant > "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) IV Ivan V. Customer Success Representative > "Team collaboration is also pretty good, it’s easy to assign tickets to each other." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329) NN Nandy N. Administrative Assistant > "Customers may find it too impersonal." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115) MW Michelle W. Customer service Representative > "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407) Anna O. Head of Growth > "Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2292842) [View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) Vishvesh P. Marketing Executive > "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) Vishvesh P. Marketing Executive > "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) SK Stephanie K. Senior Director of Customer Service > "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441) Vishvesh P. Marketing Executive > "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) KV Kelly V. Director of CX > "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) BR Brian R. Vice President, Customer Support > "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647) AD Ashley D. Customer Experience Manager > "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) FE Floranch E. CSR > "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) RM Ryan M. Customer Experience Manager > "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JG Joseph G. Customer Experience Manager > "What I did not like about Gladly was the reporting." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) Haocheng L. Research Team Lead > "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618) JT Jessie T. customer experience associate > "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759) KV Kelly V. Director of CX > "We are able to run reports based on Topics and other factors, giving us valuable insights." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) CE Celestine E. Customer Service Representative > "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935) RM Ryan M. Customer Experience Manager > "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JM Jane M. Customer Representative > "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508) JV JR V. Customer Success Associate > "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) VR Verified Reviewer Team Lead > "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804) MA Manuel A. customer service rep > "Its interface is very userfriendly, and oraganized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853) CM Catherine M. Customer Service Representative > "I don't like that whenever the page refreshes it removes the recent characters we typed in.2." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821) AD Ashley D. Customer Experience Manager > "It’s modern, intuitive, and built with CX teams in mind." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) KW Kennedy W. Customer Advisor > "The software can lag at times when sending emails." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653) KV Kelly V. Director of CX > "Gladly has continued to make our work lives significantly more efficient and organized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) AB Analyn B. CSR > "System errors sometimes and logged when full of tasks" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109) Saskia M. Senior Director Sales Marketing > "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277) LT Lindsey T. Customer Care Associate > "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093) EGV Erlan Gino V. Install representative > "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408) KN Karla N. Manager > "I don’t like how it won’t show you or it isn’t clear if the member replied already" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107) JG Joseph G. Customer Experience Manager > "Our experience was good, but there are other platforms in the industry that can provide the same experience and more." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) DH David H. Customer Experience Advisor > "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684) JM Josie M. Custom Diet Plan Trainer > "I liked that I could see all emails from everyone in the company." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963) TC Taylor C. CXA > "The ringtone of calls is horrible." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199) Benjamin D. Sr. Director of Customer Experience > "We handle oall of our volume via Gladly." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937) RF Robbie F. Customer Service Rep > "Not really any CONS, sometimes the system will just close or disconnect call for no reason" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664) FE Floranch E. CSR > "I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) MN Missy N. Customer Service Rep > "I really don't know of any any features that I just don't like about Gladly" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985) MA Manuel A. customer service rep > "I would totally recommend t o take interactions." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853) LF Laura F. Customer Care Associate > "Customer not able to see us writing them back" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916) JJ Jonathan J. Customer Advocate > "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320) AS Alaysia S. Customer Service Representative > "Looking at a white screen all day is hard on the eyes" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840) JV JR V. Customer Success Associate > "I really love gladly and I have had a great experience with it, especially using the admin level." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) KJ Kat J. Customer Relations Manager > "One word - TERRIFIC" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020) [View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/) ## User interface 4.56 (180) [Gladly](https://www.capterra.com/p/156723/Gladly/) 4.82 (139) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important HelpDesk Top features 32/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/185973/HelpDesk/#features) Gladly 22/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/156723/Gladly/#features) ### Recognition HelpDesk is recognized as a top-rated tool in 5 Capterra Shortlist reports Gladly is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Customer ServiceSoftware (2023)  Best Value Customer ServiceSoftware (2022)  ### Deployment & support HelpDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gladly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HelpDesk - By Text - Located in United States - Founded in 2002 Gladly - By Gladly Software - Located in United States - Founded in 2014 ## Popular Comparisons [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $29/month Price $25/month 4.4 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-185973/Salesforce-vs-HelpDesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.8 Features 4.4 4.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.4 4.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-156723/Salesforce-vs-Gladly) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.8 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $29/month Price $25/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-156723/LiveChat-vs-Gladly) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.8 Features 4.3 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-156723/Freshdesk-vs-Gladly) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price R$35/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price R$35/month 4.8 Features 4.7 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156723-202528/Gladly-vs-Milvus)