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Gladly vs xFind: Which is a better fit?

Updated on January 15th, 2025
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Summary
Key features rated by users
Features selected based on 1,500 reviews from Customer Support users.
% Fit
Not enough reviews
Feature ratings
Support Ticket Management
4.9
Multi-Channel Communication
4.8
Live Chat
4.8
Reporting/Analytics
4.6
Knowledge Base Management
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Support Ticket Management
NA
Multi-Channel Communication
NA
Live Chat
NA
Reporting/Analytics
NA
Knowledge Base Management
--
User satisfaction
4.8
User reviews126
Ease of use
4.9
Functionality
4.8
Value for money
4.8
Customer support
4.9
4.5
User reviews15
Ease of use
4.7
Functionality
4.5
Value for money
4.4
Customer support
4.8
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We partner with SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

B2B Tech Customer Support/Success

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
156723
5 screenshots
240306
1 screenshot

Gladly

Top Features
22/50
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • CRM
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Email Templates
  • Event Triggered Actions
  • Inventory Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Single Sign On
  • SSL Security
  • Tagging
  • Website Integration
  • Widgets
  • API
  • Call Center Management
  • Chatbot
  • Chat/Messaging
  • Customer Communication
  • Customer Database
  • Customizable Branding
  • Email Management
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Customer Support Software Features -

xFind

5/50
Show Customer Support Software Features +

Gladly

xFind

--

Gladly
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
xFind
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gladly
  • By Gladly Software
  • Located in United States
  • Founded in 2014
xFind
  • By xFind
  • Located in Israel
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