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We partner with SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.
B2B Tech Customer Support/Success
I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation. The canned actions are great too.
Inability to use external signatures in Gladly.
I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy.
The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel.
Great, it's fast it's easy it's gladly. My first year as a call center agent and it's been great and a lot of that is because of gladly.
The software can lag at times when sending emails.
I love the overall Seamless experience between the agent and the customer in this Software. The usability by the customers and agents and the compatibility of this to our Platforms and company.
My least favorite would be that some emails get sent to the wrong department.
XFind does a great job at finding unique keywords in more obscure cases. These can be the harder cases to solve at times, so it can really provide a quick win for difficult situations.
Sometimes it's search engine seams odd, some articles are not found on xfind, even if the title and content is very relevant to the affected ticket.
Easy to use, has great integration with Salesforce. The learning algorithm helps a lot.
At first struggle with the software, for a few or many times it didn't find something related on, it based a lot on the title of the ticket and was not much helpful.
A very good and light software, it helps me to search for similar cases in salesforce.
I have to use it more to find if I will keep using it, but for now its been a rollercoaster, some times good some times bad.
Its great when you want to find an article related to the ticket your working on, and also gives a lot of similar articles that have some of the same wording.
Gladly
Top FeaturesxFind
Gladly
xFind
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