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Designed for B2B organizations of all sizes - gain exceptional insight into your website visitors, transfer that insight over to your sales, marketing, and account management teams in real-time.
Not provided by vendor
The sales rep smooth-talked me and begged me to sign the contract from my phone while I was on vacation so he could win a contest and got me. Got me good with his lies.
And we missed the contract cut off by 20 days and were stuck paying a very expensive number for the next 3 years when we only wanted to roll over 12 months per time.
A great view into who is looking in your 'shop window' through the website and good, reliable data on each company.
My biggest complaint with the software is how vague and unspecific it can be with the quality of leads it displays much of the time.
I have been super impressed with Rikki, our customer success manager's willingness to keep us moving forward to ensure that we get the most out of our subscription.
You have to upload your HS contacts via text file if you want to see them in this tool. The integration is basically worthless from my point of view.
This is a great product when coupled with a strong marketing plan designed to drive website traffic. It provided a steady stream of solid leads and the means to catalog and track them.
I find the visitor list columns not fitting on one page difficult to navigate.
DemandBase has been great across the board. Our support team is great and provided us with tips on how to best leverage the tool.
The reporting platform was awful. Any type of data manipulation that I wanted to perform had to be done outside of the platform with a csv export.
So far, my experience has been good. They have a really solid CSM team and have been very responsive.
Poor documentation, weak implementation consultants, shoddy integrations with Salesforce and Pardot, hardly any reporting functionality to make the information easy to access and understand.
As a Salesforce administrator, I especially love the SFDC integration of Demandbase for starters. But I love the UI of the tool itself, that you can add custom tags & fields & dashboard/report views.
That we can only operate it in incognito mode which is frustrating. Also it can sometimes be glitchy but not enough to be annoying.
Overall pretty happy with it as it does provide great insights.
It's a bit tedious to setup from the admin perspective if you don't have a very big ops team to do it together with. But aside from that, it's hard to find a complaint otherwise.
Gary H.: Hi, my name is Gary. I am a marketing specialist in the manufacturing industry, specifically for mining, dredging, and power. And I give Lead Forensics a four out of five rating. Well, like a lot of others in the sales industry, we were using Google Analytics for a majority of our website tracking. And we found that Google Analytics just wasn't cutting it as far as figuring out who our customers were, our potential customers were, and our leads were. We were really looking for some more information, so that's why we considered going with the product from Lead Forensics, and we've found that it has been more than adequate in helping us identify our customers that are visiting, coming back, what pages they're looking at, et cetera. Our company chose Lead Forensics because of the detailed tracking and biographical information that the dashboard offered. We were not finding similar or even close product offerings from other companies, and our past offering from Google Analytics didn't offer near the breadth and depth of information that Lead Forensics offered. So, the dashboard with the warm leads was an excellent resource that we have been leveraging to help grow in our industry, and the biographical information that tells us where our customers are from and what geographic area they're visiting from has been invaluable in building a list of leads and new clients. The onboarding and setup process with Lead Forensics was extremely simple. Our team was able to liaise with the Lead Forensics team. We had a dedicated account manager and problem-solvers on their end, and our account manager has been excellent every step of the way, helping us solve problems and issues. And the setup and startup process was extremely simple. Within a matter of a few hours we were up and running, and we've had virtually no issues and downtime since then. If you're currently using Google Analytics or a similar analytics tracking software, I think Lead Forensics is an excellent tool to add to your arsenal, because there are so many additional things that Lead Forensics adds to the conversation that platforms like Google Analytics just can't do. If you're looking for additional information about the folks that are visiting your website, if you're looking for a daily report of warm leads, I would definitely consider adding Lead Forensics to your repertoire of tools.
Lead Forensics
Demandbase One
Lead Forensics
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Demandbase One
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