# Compare PrimePay vs Rise 2026 | Capterra > Unsure of what to choose? Check Capterra to compare PrimePay and Rise based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/156904-163570/PrimePay-vs-Rise --- # PrimePay vs Rise Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PrimePayRise2/4 selected [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [Rise](https://www.capterra.com/p/163570/Rise/)[4.1 (134)](https://www.capterra.com/p/163570/Rise/reviews/) [## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 3.8 Ease of Use 3.9 Customer Service 3.8 Reviews Sentiment LQ ND ND Based on [381 reviews](#user-reviews) Positive 281 Neutral 28 Negative 72 [## Rise](https://www.capterra.com/p/163570/Rise/)[4.1 (134)](https://www.capterra.com/p/163570/Rise/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [134 reviews](#user-reviews) Positive 105 Neutral 19 Negative 10 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 28,526 reviews from payroll software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Payroll Management 4.1 Direct Deposit 4.5 Tax Compliance 4.2 W-2 Preparation 4.5 Tax Calculation 4.4 64%Fit Missing features Not enough reviews Feature ratings Payroll Management 4.3 Direct Deposit 5.0 Tax Compliance 4.9 W-2 Preparation NA Tax Calculation \-- User satisfaction User satisfaction 4.0 User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/) Ease of use 3.9 Functionality 3.8 Value for money 3.9 Customer support 3.8 User satisfaction 4.1 User reviews[134](https://www.capterra.com/p/163570/Rise/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.2 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. Best for Rise is designed for companies with 20 to 250 employees in Canada. ## User reviews Pros & cons LQ Leslie Q. Director, HR > "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) CH Christina H. HR Director > "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) ND Nikki D. Accountant > "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) JL Junhyun L. HR Associate > "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916) ND Nikki D. Accountant > "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) KB Karen B. Payroll > "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things change in..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330) VR Verified Reviewer Owner > "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) PB Phillip B. OWNER > "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay everyone. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550) AL Amy L. Accounting Manager > "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558) AB Alison B. Bookkeeper > "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250) RG Richard G. Finance Manager > "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393) AJ Angie J. Vice President > "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372) JK Joy K. CEO > "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use portal." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543) WR Will R. COO > "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut down..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226) RM Rachel M. Director of HR and AR Processor > "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that they..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132) AB Alicia B. Accountant and Payroll Administrator > "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535) SC Sophia C. Human Resources > "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021) CS Cody S. Owner > "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) ED Erin D. Accountant Assistant > "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) GW Gretchen W. Treasurer > "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898) EA ENID A. GENERAL MANAGER > "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756) EB Emily B. Operator > "At times, Prime Pay support can be tricky to navigate." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236) GM Greg M. Owner > "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377) ED Erin D. Accountant Assistant > "Also, some times the Invoices we get from PrimePay are over charged and wrong." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) LQ Leslie Q. Director, HR > "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) HM Heather M. Owner, CFO > "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) AB Arina B. Bookkeeper > "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) KN Kamran N. HR > "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914) TB Todd B. Admin Assistant > "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) CB Chloe B. Staff Accountant > "It is also hard to contact our direct team and get updates, due to delayed responses." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990) CK Cheryl K. CEO > "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to help..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618) DH Donna H. Senior Accountant > "Therefore, we do not have a point of contact for issues or contacts and are left to drift. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) AA Amelia A. Payroll and Benefits Coordinator > "It works well for our transportation company with many different kinds of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569) DM Daisy M. Office Manager > "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958) FJ Fran J. President > "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671) VR Verified Reviewer Owner > "So it seems to be a computer glitch that needs to be fixed." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) AB Arina B. Bookkeeper > "PrimePay has undoubtedly made payroll management easier and more efficient for my business." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) NC Nancy C. Office Admin > "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) ND Nikki D. Accountant > "However, having more user control and quicker, more helpful support would really take the service to the next level." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) NC Nancy C. Office Admin > "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) RK Rick K. Clinic Administrator > "It takes work to keep up with technology, but there is a nice payoff if you are patient. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) RK Rick K. Clinic Administrator > "Previously we were with a big well known payroll service and were paying high rates for poor customer service. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) DH Donna H. Senior Accountant > "I can do my payroll myself electronically and know it is complete." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) JJ John J. Treasurer > "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216) GH Georgina H. Analyst > "Website looks proffesional." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187) MB Marlon B. Owner > "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711) LQ Leslie Q. Director, HR > "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) CS Cody S. Owner > "I would reach out to customer service once a month and be told no one has worked on my case." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) RA Randy A. Business manager > "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383) HM Heather M. Owner, CFO > "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) RK Rick K. Clinic Administrator > "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) LA Liz A. Payroll Manager > "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) FN Fernando N. Presidente ans CEO > "Their professionalism and expertise make them a trusted partner for our payroll needs." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521) MC Marc C. controller > "you say what you have to for the sale and leave us behind when help is needed" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) JA Jeff A. Director of Business Development > "The migration from our previous payroll provider was simple and hassle-free." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176) RD Ruth D. Office Admin > "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272) MH Mark H. Owner > "I also like that you can get someone on the phone who is dedicated to customer service." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846) MC Marc C. controller > "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) CH Christina H. HR Director > "The simplicity of the product made it easy enough for almost anyone to use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) CS Cody S. Owner > "They missed or had issues with two tax payments in the first 12 months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) MA Mady A. Accounting Manager > "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) JD Jennifer D. Accountant Office Manager > "Late responses times, phones took forever to answer" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) JD Jennifer D. Accountant Office Manager > "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) TT Takao T. President and COO > "Response time was very slow beginning of this year due to shortage of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909) MJ Mike J. CHRO > "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) CK Colleen K. Payroll > "I have been trying to cancel my service with PrimePay since June 10th 2024." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812) JD Jennifer D. Accountant Office Manager > "They are quick at returning payroll, the payroll is accurate. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) EL Erica L. Controller > "Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data." [See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091) MA Mady A. Accounting Manager > "I enjoy being able to work through problems with them & gain new insights!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) DC Debra C. Office Manager > "PrimePay is always a phone call away whenever I have any issues with my payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749) RK Rick K. Clinic Administrator > "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) RS Rajan S. COO > "Sometimes, it isn't easy to get hold of customer support professionals." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534) CS Cody S. Owner > "The software is easy to use and made biweekly payroll is for entry." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) ND Nancy D. EXECUTIVE DIRECTOR > "CUSTOMER SERVICE IS VERY DIFFICULT TO ACCESS AND SLOW. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6396742) DR David R. Franchisee > "My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be set up..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6292931) TT Takao T. President and COO > "I called several times but was on hold for at least 1 hr." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909) MJ Mike J. CHRO > "The pricing and helpfulness of the Sales rep and the account specialist." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) EL Erica L. Controller > "Implementation went rough and all employees W4 information was uploaded incorrectly, causing problems on employee taxes." [See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091) LC Lisa C. V.P > "I like the most that I have had the same Payroll specialist \[sensitive content hidden\] who is the best at her job and makes my life and job..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6267300) SH Sharon H. Office Manager > "Having trouble signing up for experience cloud" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6532885) [View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) AC Angel C. QC > "Well organized system for employee and employers to connect directly with employee profiles, pay changes, time off and reduce data entry..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7114296) TF Theresa F. Owner > "I've been terrible at meeting the payroll deadline especially on Mondays or after a long weekend and while Rise always ensures my payroll..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7005884) CH Carrie H. Executive Assistant > "One of my absolute favourite features is the integration of the HRMS with payroll, time off policies and usage, the active work schedule,..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7005954) MB Mike B. Manager > "Our previous payroll system was overly complicated and stressful to use due to so many steps to generate a payrun." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7011665) MB Mike B. Manager > "Comparing Rise to our previous payroll program, Rise is much more user friendly." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7011665) AG ALLAN G. President > "We originally wasted so many resources manually calculating these inputs (and risked the possibility of manual input mistakes)." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7011635) JH Jocelyn H. Grants Manager > "It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4977162) CH Carrie H. Executive Assistant > "One of my least favourite functions would have to be the onboarding, as it is fairly round-about to get to add a new employee properly." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7005954) AG ALLAN G. President > "Very easy company to work with- I would recommend highly." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7011635) KT Kelly T. Controller > "I find it a bit overwhelming when figuring out how to set everything up - and where to go to access certain information, as some is stored..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4928598) MB Mike B. Manager > "From first contact, to implementation, to going live was relatively easy." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___7011665) ID Ivy D. Admin and HR Manager > "I would say recent glitches have been a struggle, and sometimes, it's not always compatible with our hardware, takes a lot of time to..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6008829) LM Leona M. Director > "Brokering a group plan for a collective of small group plans is BRILLIANT and offers a comprehensive and affordable benefits plan for small..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4657895) LK Laura K. Manager, HR & Payroll > "It can be time consuming to create a report to get the exact information you're looking for.\*Not all screens have the same functionality -..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4680678) FG Francine G. HR Business Partner, Benefits & Compensation > "We've been using Rise for over 7 years and it's improved greatly over that time, they are constantly evolving but their customer service..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4928703) AK Azreen K. HR Payroll Coordinator > "It was complex, comprehensive and expensive too." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6524105) ED Eldon D. President > "It is accurate and having all statutory deductions handled directly is a great assurance for compliance" [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4907590) CH Caitlin H. Payroll Administrator > "It is not robust and cannot support a complex payroll" [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6142536) LC Leah C. Payroll Specialist > "I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4597014) KH Katrina H. HR Generalist > "The tech team seems to move a bit slow, and not sure if its due to lack of staff or a high number of service tickets, but it can be a bit..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3684612) LM Leona M. Director > "As an HR department of one, a one-stop-shop is time saving and has eliminated the need for multiple entry of data across various platforms." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4657895) GL George L. CFO > "The link between HR and payroll is still clunky - when you log out of payroll, it looks like you are still logged in" [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4716306) PG Patrick G. Regional Sales Manager > "At this point I have a lot more to learn to customize my experience as a manager but I am enjoying what I have explored so far." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6035748) KH Katrina H. HR Generalist > "The reporting feature within payroll is very complicated, hard to pull data that we need so" [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3684612) GW Grace W. Manager, Payroll and administration > "I like that I can export the input sheet to excel, I can work on the excel sheet for any adjustments." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3701898) TL Tina L. HR Admin > "Support is not great can take days to hear back from support and when its regarding payroll time is of the essence." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4229812) KH Katrina H. HR Generalist > "Also needs some simple fixes, like the calendar having a choose the date instead of scrolling month by month; but overall its a great..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3684612) GL Gail L. VP Human Resources > "It has been difficult, conflicting direction, changes and poor onboarding process, too many needs cannot be met." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4661448) KT Kelly T. Controller > "Saved SO much time as we were doing everything manually before." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4928598) KG Kayla G. Registered Massage Therapist > "Dont find the software to be too user friendly." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6239641) MR Mike R. Contorller > "Submitting payroll is simple and can be done in under 10 minutes for my small business." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3709520) LM Leona M. Director > "The ATS is lacking and limited compared to its competitors in terms of functionality." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4657895) Nick A. Managing Director > "We're just starting to use their recruiting and onboarding system and it's fantastic. If you hate doing things manually, Rise's platform..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3603431) SB Samantha B. Human Resource Manager > "The implementation lacked effective communication and there were times where we felt abandoned." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4625297) JG Jackie G. Manager, People and Culture > "I like the payroll system a lot," [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4881669) RL Rozelle L. Senior Finance Manager > "Nothing that I can think off, to be honest I have not had a chance to fully explore the software outside of the features that I need." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4716642) OT Omar T. Group Controller > "Having Rise on our side, gives us that needed confidence to ensure that payroll will be properly processed." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3681590) SS Sonny S. Director of Finance > "Payroll instructions are difficult to use for first time users." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4716458) LL Lesli L. Executive Director > "It has reduced our over all workload while also providing improved services to our employees." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4702850) VR Verified Reviewer CEO > "It really felt like deceptive sales tactics to acquire users, get them to invest time and energy into learning how to use their product and..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3111811) KH Katrina H. HR Generalist > "Employees are more in control of their information, and can make changes/requests very easily." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3684612) PA Polina A. HR Manager > "The program has a lot of bugs or glitches and you can't fix anything or no workarounds can be found." [See full review](https://www.capterra.com/p/163570/Rise/#SoftwareAdvice___3324954) KH Katrina H. HR Generalist > "The KB articles are wonderful resources to use to solve problems/issues without having to send in a ticket." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3684612) VR Verified Reviewer CEO > "Last month I received a newsletter from them informing me that they are no longer offering free for life and that I will need to pay $30/mo..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3111811) NK Natasha K. People Operations Manager > "sensitive content hidden\] answers my questions in a timely matter, will always help me and provide suggestions on how I can make things..." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4627826) VR Verified Reviewer Chief Operating Officer > "Which is compounded by the amount of errors that their system makes. " [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3226013) SM Samantha M. Operations Specialist > "Intuitive and Accessible." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6225520) TL Tina L. HR Admin > "i was shocked no one would help fix this." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4229812) FG Francine G. HR Business Partner, Benefits & Compensation > "East of use, cost and Great customer service" [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___4928703) PA Polina A. HR Manager > "I used to be a big supporter of RISE, them being Canadian small business but now I am walking away as I don't think the product or support..." [See full review](https://www.capterra.com/p/163570/Rise/#SoftwareAdvice___3324954) SM Samantha M. Operations Specialist > "Great onboarding." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6225520) VR Verified Reviewer CEO > "Other than the above, their product has quite a few bugs." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3111811) AH Ashanul H. HR Advisor > "Easy to use." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___5094591) VR Verified Reviewer Chief Operating Officer > "COVID hit, and they let go of all of their staff. " [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3226013) SM Samantha M. Operations Specialist > "Features well laid out and easy to navigate" [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___6225520) MR Michael R. COO > "Exceptionally poor support." [See full review](https://www.capterra.com/p/163570/Rise/#Capterra___3355590) [View Reviews](https://www.capterra.com/p/163570/Rise/reviews/) ## User interface [PrimePay](https://www.capterra.com/p/156904/PrimePay/) 3.95 (381) [Rise](https://www.capterra.com/p/163570/Rise/) 4.10 (134) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important PrimePay Top features 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/156904/PrimePay/#features) Rise 26/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/163570/Rise/#features) ### Recognition PrimePay is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to Rise ### Deployment & support PrimePay Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rise Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details PrimePay - By PrimePay - Located in United States - Founded in 1986 Rise - By Rise - Located in Canada - Founded in 2010 ## Popular Comparisons [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,276)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 3.8 Features 4.8 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel) [Rise](https://www.capterra.com/p/163570/Rise/)[4.10 (134)](https://www.capterra.com/p/163570/Rise/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,276)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.0 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/163570-205015/Rise-vs-Deel) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,781)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 3.8 Features 4.8 3.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling) [Rise](https://www.capterra.com/p/163570/Rise/)[4.10 (134)](https://www.capterra.com/p/163570/Rise/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,781)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 4.0 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/163570-172127/Rise-vs-Rippling) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.58 (1,410)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN) [Rise](https://www.capterra.com/p/163570/Rise/)[4.10 (134)](https://www.capterra.com/p/163570/Rise/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.58 (1,410)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163570-185859/Rise-vs-RUN) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,206)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay) [Rise](https://www.capterra.com/p/163570/Rise/)[4.10 (134)](https://www.capterra.com/p/163570/Rise/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,206)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-163570/WorkforceNow-vs-Rise) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,841)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay) [Rise](https://www.capterra.com/p/163570/Rise/)[4.10 (134)](https://www.capterra.com/p/163570/Rise/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,841)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-163570/WebPay-vs-Rise) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,949)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 3.8 Features 4.7 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay) [Rise](https://www.capterra.com/p/163570/Rise/)[4.10 (134)](https://www.capterra.com/p/163570/Rise/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,949)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 4.0 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-163570/Patriot-Software-vs-Rise)