# PrimePay vs isolved: Features and Cost Comparison 2026 | Capterra > PrimePay vs isolved: Which payroll tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/156904-164417/PrimePay-vs-iSolved --- # PrimePay vs isolved Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PrimePayisolved2/4 selected [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (646)](https://www.capterra.com/p/164417/iSolved/reviews/) [## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [## isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (646)](https://www.capterra.com/p/164417/iSolved/reviews/) Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 3.9 Functionality 3.8 Ease of Use 3.9 Customer Service 3.8 Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 3.9 Functionality 3.9 Ease of Use 3.9 Customer Service 3.7 Reviews Sentiment ND ND LQ Based on [381 reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) Positive 281 Neutral 28 Negative 72 Positive 281 Neutral 28 Negative 72 Reviews Sentiment Based on [646 reviews](https://www.capterra.com/p/164417/iSolved/reviews/) Positive 487 Neutral 68 Negative 91 Positive 487 Neutral 68 Negative 91 Best for (according to reviews) - **Business size**: Small businesses account for 329 reviews, representing 86% of feedback, suggesting strong market traction among this segment. - **Industry**: Construction, insurance, and non-profit management collectively contribute 21% of reviews, indicating moderate adoption across these sectors. - **Use cases**: Payroll (86%), human resources (16%), and time clock (14%) are primary functions, with payroll being the most frequently cited application. Best for (according to reviews) - **Business size**: Small businesses account for 436 reviews (70%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Hospital & health care, accounting, and human resources collectively represent 18% of reviews, indicating a diverse but not industry-concentrated user base. - **Use cases**: Payroll (73%), human resources (42%), and time clock (32%) are the primary use cases, reflecting a focus on workforce and payroll management. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of PrimePay and isolved within the payroll space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 66,938 reviews from Payroll users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. PrimePay 79%Fit Feature ratings Payroll Management 4.1 Direct Deposit 4.5 Payroll Reporting 4.3 Tax Compliance 4.2 isolved 81%Fit High performer Feature ratings Payroll Management 4.4 Direct Deposit 4.6 Payroll Reporting 4.4 Tax Compliance 4.4 Payroll Management 4.1 (158) 4.4 (206) PrimePay users have mixed feelings about its payroll management. Some users appreciate its accuracy and ease of use, while they report issues with customer service, system limitations, and difficulties in managing daily entries. Meanwhile, isolved users generally find the payroll management feature user-friendly and efficient. They appreciate its ease of use, accuracy, and the ability to handle special payroll circumstances. However, some users mention occasional glitches and inconsistencies. Overall, users find PrimePay's payroll management accurate but limited, while they value isolved for its user-friendly and efficient payroll management capabilities. Direct Deposit 4.5 (126) 4.6 (172) PrimePay users appreciate the ease and reliability of its direct deposit feature, noting that it is easy to set up and generally works correctly. However, some users report issues with processing delays and errors during implementation. On the other hand, isolved users find the direct deposit feature easy to set up and use, with the added benefit that it allows employees to manage their own deposits. They also appreciate the paperless aspect and the accuracy of deposits. In summary, users value PrimePay for its reliability and ease of use, while they appreciate isolved for its user-friendly setup and employee self-management capabilities. Payroll Reporting 4.3 (137) 4.4 (164) PrimePay users have mixed experiences with payroll reporting. Some users find it easy to use and essential for their accounting processes, while they report issues with customization, accessibility, and system errors. Meanwhile, isolved users appreciate the variety of reports available and the ability to customize them. They find the reporting feature user-friendly and valuable for their financial needs, though some users mention difficulties with report creation and customer support. In general, users find PrimePay's payroll reporting useful but sometimes challenging, while they value isolved for its customizable and user-friendly reporting options. Tax Compliance 4.2 (125) 4.4 (134) PrimePay users generally appreciate its tax compliance feature, noting that it handles all necessary filings and provides peace of mind. However, some users report issues with responsiveness and occasional penalties for late payments. On the other hand, isolved users find its tax compliance feature reliable and time-saving. They appreciate that it keeps them compliant with changing laws and reduces their administrative burden. Some users, however, mention slow response times from the tax department. Overall, users value PrimePay for its comprehensive tax compliance handling, while they appreciate isolved for its reliability and time-saving benefits. ## Pricing comparison ### Starting prices PrimePay Contact vendor for pricing isolved Contact vendor for pricing ## How does the user experience compare on PrimePay vs isolved? ### Overall rating 4.0 (381) 3.9 (646) ### User interface PrimePay isolved ### Customer service and support PrimePay Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat isolved Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of PrimePay vs isolved These payroll software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about PrimePay and isolved to find out which one would work best for your needs. Users appreciate PrimePay's team support, highlighting the professionalism, responsiveness, and helpfulness of their support staff. They find the team knowledgeable and efficient in resolving issues. At the same time, isolved users value its learning and training features, noting the platform's user-friendly nature and effective training videos. They find it easy to teach and learn, which enhances employee engagement and compliance. As for the cons, PrimePay users report issues with payroll processing, citing errors and slow responses. They also mention poor customer service and email communication. Meanwhile, isolved users face challenges with payroll management, noting frequent errors and additional fees. They also criticize the customer service and support for being unresponsive and unhelpful. \[[2](#source-item-2)\] Pros PrimePay ND Nikki D AccountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines.“ May 23, 2025 ND Nikki D AccountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports.“ May 23, 2025 isolved JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 Cons PrimePay CH Christina H HR DirectorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person.“ November 24, 2025 AB Alicia B Accountant and Payroll AdministratorAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year.“ May 23, 2025 isolved SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 AF Ally F Office ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count.“ June 12, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from payroll software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between PrimePay and isolved? Talk to a Capterra advisor for free and get results within 15 minutes. 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