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OnPay is for business owners (and their advisors) who want to simplify payroll and HR with intuitive software, expert support, and the very best Quickbooks and Xero integrations.
PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, HCM platform for people-centric businesses.
Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance.
The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name.
Overall, OnPay is amazing. They have amazing customer service and always take such good care of our client's payroll needs.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears.
We have been with OnPay for about one year now. The ease of knowing that the deductions, withdrawals, taxes etc does not have to be done by myself, is fabulous.
Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
They are very cost effective, one payment for the month that I like and excellent customer service, there is always somebody answering your call and they all are very knowledgeable.
As of right now I have yet to find a feature that my company needs that on pay dues not have.
The customer service has been excellent. All of the employees have been very friendly and are super responsive.
HAVENT used once, and desperately want to cancel. Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account.
The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.
Especially when just trying to reset a password. I have given my score due to the obnoxious treatment from customer service and the lack of information available.
Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents.
Worse than Horrible - Excruciatingly Painful and the most frustrating organization that I have ever done business with.
I like how it is all interconnected and the support was wonderful. There was live training which was captured on video to replay, written supports, phone supports, and very quick email supports.
Lack of integration between HRIS and T&L/payroll. Lack of functionality on payroll.
Marsha: Hi, my name is Marsha. I'm an executive director, and I give OnPay four stars. For more reviews, please click the link below. We took a look at QuickBook Payroll, which was pretty awesome. I loved the customer service, it was five star. I loved the platform, it was user-friendly. The only sticking point was the price. So we also took a look at Patriot software, which was more affordable, and the customer service was still pretty good. The only drawback with that service was the fact that their customer service wasn't available after 6:00 PM. And I believe the last one after that, that we looked at, was Gusto. It was more affordable, but we didn't like the customer service because it was more chat and email. And that's a no-no, we need to talk to a live person. We chose OnPay because their trial was a great incentive. Because there are so many payroll platform services out there, and we wanted to make sure that its affordability really matched the services that we needed and we were looking for, which is the customer service. So the customer service started out really great, but it sort of fell down a little bit, as far as some of the representatives weren't familiar with their products and services. But outside of that, we were happy with them. Onboarding was really super easy at OnPay. There was a team from a welcome team member to actually setting up payroll, if we had any questions or anything. It made you feel like more than a teammate, it made you feel like you were working with family, at the beginning. Well, if you're looking for affordability, solid customer service, a great onboarding experience, then I'd say that OnPay would definitely be an option. Another good feature that we liked was their reports for payroll and for filing taxes. That was a really great feature, because you know we have to keep those records and they made that pretty easy.
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