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OnPay vs PrimePay: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 18,728 reviews from Payroll users.
% Fit
Missing features
Feature ratings
Tax Calculation
NA
Payroll Management
4.8
Direct Deposit
4.8
Tax Compliance
4.6
W-2 Preparation
4.8
% Fit
Missing features
Feature ratings
Tax Calculation
NA
Payroll Management
4.1
Direct Deposit
4.5
Tax Compliance
4.2
W-2 Preparation
4.5
User satisfaction
4.8
User reviews440
Ease of use
4.7
Functionality
4.7
Value for money
4.9
Customer support
4.8
4.0
User reviews358
Ease of use
3.9
Functionality
3.8
Value for money
3.9
Customer support
3.8
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

OnPay is for business owners (and their advisors) who want to simplify payroll and HR with intuitive software, expert support, and the very best Quickbooks and Xero integrations.

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, HCM platform for people-centric businesses.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Marsha M
Executive Director
4.0

Marsha: Hi, my name is Marsha. I'm an executive director, and I give OnPay four stars. For more reviews, please click the link below. We took a look at QuickBook Payroll, which was pretty awesome. I loved the customer service, it was five star. I loved the platform, it was user-friendly. The only sticking point was the price. So we also took a look at Patriot software, which was more affordable, and the customer service was still pretty good. The only drawback with that service was the fact that their customer service wasn't available after 6:00 PM. And I believe the last one after that, that we looked at, was Gusto. It was more affordable, but we didn't like the customer service because it was more chat and email. And that's a no-no, we need to talk to a live person. We chose OnPay because their trial was a great incentive. Because there are so many payroll platform services out there, and we wanted to make sure that its affordability really matched the services that we needed and we were looking for, which is the customer service. So the customer service started out really great, but it sort of fell down a little bit, as far as some of the representatives weren't familiar with their products and services. But outside of that, we were happy with them. Onboarding was really super easy at OnPay. There was a team from a welcome team member to actually setting up payroll, if we had any questions or anything. It made you feel like more than a teammate, it made you feel like you were working with family, at the beginning. Well, if you're looking for affordability, solid customer service, a great onboarding experience, then I'd say that OnPay would definitely be an option. Another good feature that we liked was their reports for payroll and for filing taxes. That was a really great feature, because you know we have to keep those records and they made that pretty easy.

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User interface
167109 video thumbnail}
1 Video
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5 screenshots
156904
2 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
1099 Preparation
207
Important
401(k) Tracking
388
Important

OnPay

27/39
  • 1099 Preparation
  • Accounting Integration
  • API
  • Auto Update
  • Calendar Management
  • Compensation Management
  • Data Import/Export
  • Mobile Access
  • Multi-Country
  • Reimbursement Management
  • Tax Calculation
  • Time & Attendance
  • 401(k) Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Benefits Management
  • Check Printing
  • Compliance Management
  • Customizable Reports
  • Direct Deposit
  • Document Management
  • Employee Database
  • Employee Onboarding
  • Employee Profiles
  • Multi-State
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Tax Compliance
  • Third-Party Integrations
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
See All features
Hide Payroll Software Features -

PrimePay

Top Features
30/39
Show Payroll Software Features +
OnPay
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PrimePay
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
OnPay
  • By OnPay
  • Located in United States
  • Founded in 2007
PrimePay
  • By PrimePay
  • Located in United States
  • Founded in 1986
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