# Compare PrimePay vs ADP Comprehensive Services 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare PrimePay and ADP Comprehensive Services based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156904-175840/PrimePay-vs-ADP-Comprehensive-Services

---

# PrimePay vs ADP Comprehensive Services Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PrimePayADP Comprehensive Services2/4 selected

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.3 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

[## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.8

Ease of Use

3.9

Customer Service

3.8

Reviews Sentiment

ND

ND

LQ

Based on [381 reviews](#user-reviews)

Positive

281

Neutral

28

Negative

72

[## ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.3 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

Starting Price

Contact vendor

Value-for-Money

4

Functionality

4.2

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [265 reviews](#user-reviews)

Positive

223

Neutral

29

Negative

13

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 28,460 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Feature ratings

Payroll Management

4.1

Direct Deposit

4.5

Tax Compliance

4.2

W-2 Preparation

4.5

Tax Calculation

4.4

72%Fit

Missing features

Feature ratings

Payroll Management

4.3

Direct Deposit

4.8

Tax Compliance

4.4

W-2 Preparation

4.7

Tax Calculation

NA

User satisfaction

User satisfaction

4.0

User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.9

Customer support

3.8

User satisfaction

4.3

User reviews[265](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.0

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance.

Best for

Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution.

## User reviews

Pros & cons

ND

Nikki D.

Accountant

> "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

CH

Christina H.

HR Director

> "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

ND

Nikki D.

Accountant

> "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alicia B.

Accountant and Payroll Administrator

> "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535)

LQ

Leslie Q.

Director, HR

> "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

JL

Junhyun L.

HR Associate

> "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916)

TB

Todd B.

Admin Assistant

> "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

KB

Karen B.

Payroll

> "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330)

VR

Verified Reviewer

Owner

> "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

PB

Phillip B.

OWNER

> "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550)

ND

Nikki D.

Accountant

> "However, having more user control and quicker, more helpful support would really take the service to the next level."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alison B.

Bookkeeper

> "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250)

AL

Amy L.

Accounting Manager

> "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558)

RK

Rick K.

Clinic Administrator

> "Previously we were with a big well known payroll service and were paying high rates for poor customer service. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

RK

Rick K.

Clinic Administrator

> "It takes work to keep up with technology, but there is a nice payoff if you are patient. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

AJ

Angie J.

Vice President

> "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372)

RG

Richard G.

Finance Manager

> "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393)

WR

Will R.

COO

> "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226)

RK

Rick K.

Clinic Administrator

> "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

CS

Cody S.

Owner

> "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

JK

Joy K.

CEO

> "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543)

GW

Gretchen W.

Treasurer

> "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898)

RM

Rachel M.

Director of HR and AR Processor

> "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132)

EB

Emily B.

Operator

> "At times, Prime Pay support can be tricky to navigate."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236)

SC

Sophia C.

Human Resources

> "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021)

ED

Erin D.

Accountant Assistant

> "Also, some times the Invoices we get from PrimePay are over charged and wrong."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

ED

Erin D.

Accountant Assistant

> "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

HM

Heather M.

Owner, CFO

> "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

EA

ENID A.

GENERAL MANAGER

> "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756)

KN

Kamran N.

HR

> "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914)

GM

Greg M.

Owner

> "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377)

CB

Chloe B.

Staff Accountant

> "It is also hard to contact our direct team and get updates, due to delayed responses."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990)

CH

Christina H.

HR Director

> "The simplicity of the product made it easy enough for almost anyone to use."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

DH

Donna H.

Senior Accountant

> "Therefore, we do not have a point of contact for issues or contacts and are left to drift. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

LQ

Leslie Q.

Director, HR

> "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

DM

Daisy M.

Office Manager

> "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958)

AB

Arina B.

Bookkeeper

> "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

VR

Verified Reviewer

Owner

> "So it seems to be a computer glitch that needs to be fixed."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

RK

Rick K.

Clinic Administrator

> "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

NC

Nancy C.

Office Admin

> "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

CK

Cheryl K.

CEO

> "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618)

NC

Nancy C.

Office Admin

> "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

ND

Nikki D.

Accountant

> "Overall, PrimePay has been a solid payroll solution for our firm."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

JJ

John J.

Treasurer

> "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

AA

Amelia A.

Payroll and Benefits Coordinator

> "It works well for our transportation company with many different kinds of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569)

MB

Marlon B.

Owner

> "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711)

FJ

Fran J.

President

> "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671)

CS

Cody S.

Owner

> "I would reach out to customer service once a month and be told no one has worked on my case."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

AB

Arina B.

Bookkeeper

> "PrimePay has undoubtedly made payroll management easier and more efficient for my business."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

HM

Heather M.

Owner, CFO

> "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

DH

Donna H.

Senior Accountant

> "I can do my payroll myself electronically and know it is complete."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

LA

Liz A.

Payroll Manager

> "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

GH

Georgina H.

Analyst

> "Website looks proffesional."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187)

MC

Marc C.

controller

> "you say what you have to for the sale and leave us behind when help is needed"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

LQ

Leslie Q.

Director, HR

> "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

RD

Ruth D.

Office Admin

> "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272)

RA

Randy A.

Business manager

> "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383)

MC

Marc C.

controller

> "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

SM

Sam M.

Accountant

> "It is easy to find information about the company and employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352)

TB

Todd B.

Admin Assistant

> "I don't think what I like least is exclusively a PrimePay issue."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

FN

Fernando N.

Presidente ans CEO

> "Their professionalism and expertise make them a trusted partner for our payroll needs."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521)

CS

Cody S.

Owner

> "They missed or had issues with two tax payments in the first 12 months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

RK

Rick K.

Clinic Administrator

> "I hope they keep their current leadership in place for many years to come."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

JD

Jennifer D.

Accountant Office Manager

> "Late responses times, phones took forever to answer"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

JA

Jeff A.

Director of Business Development

> "The migration from our previous payroll provider was simple and hassle-free."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176)

TT

Takao T.

President and COO

> "Response time was very slow beginning of this year due to shortage of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909)

MH

Mark H.

Owner

> "I also like that you can get someone on the phone who is dedicated to customer service."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846)

CK

Colleen K.

Payroll

> "I have been trying to cancel my service with PrimePay since June 10th 2024."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812)

EG

Elizabeth G.

HRIS Manager

> "There is a lot more functionality than from our last provider."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6311978)

EL

Erica L.

Controller

> "Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data."

[See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091)

MA

Mady A.

Accounting Manager

> "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

DC

Debra C.

Office Manager

> "PrimePay is always a phone call away whenever I have any issues with my payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749)

JD

Jennifer D.

Accountant Office Manager

> "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

RS

Rajan S.

COO

> "Sometimes, it isn't easy to get hold of customer support professionals."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534)

MJ

Mike J.

CHRO

> "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

ND

Nancy D.

EXECUTIVE DIRECTOR

> "CUSTOMER SERVICE IS VERY DIFFICULT TO ACCESS AND SLOW. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6396742)

JD

Jennifer D.

Accountant Office Manager

> "They are quick at returning payroll, the payroll is accurate. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

AP

Amy P.

Owner

> "Long, painful, stressful, anxiety riddled, and financially draining."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6310632)

MA

Mady A.

Accounting Manager

> "I enjoy being able to work through problems with them & gain new insights!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

TT

Takao T.

President and COO

> "I called several times but was on hold for at least 1 hr."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909)

[View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/)

Mallory W.

Human Resources Manager

> "Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7132541)

TA

Thomas A.

CHRO

> "Some of the custom reports are difficult to set up. "

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7068901)

RK

Ron K.

HCM Consultant

> "It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764)

KW

Kristie W.

Payroll Manager

> "As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6453264)

RK

Ron K.

HCM Consultant

> "This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764)

JD

Julie D.

Payroll Specialist

> "Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation,..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451405)

DG

Denise G.

HR and Payroll Manager

> "Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6753860)

BB

Britta B.

Director of Finance

> "It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304)

LW

Laura W.

People Coordinator

> "I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358)

LW

Laura W.

People Coordinator

> "ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358)

MH

Mary H.

HR Manager

> "The platform includes tools for HR, payroll, benefits, and compliance, offering a unified system for managing workforce needs."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749355)

VR

Verified Reviewer

HR Generalist

> "Custom Reporting is difficult and you must create a ticket in order to receive customer service"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6406566)

RK

Ron K.

HCM Consultant

> "Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764)

VR

Verified Reviewer

People Operations Generalist

> "Unfortunately, the issue with contacting them is a huge issue."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7079558)

RK

Ron K.

HCM Consultant

> "We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764)

CE

Courtney E.

Director

> "Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6461848)

KW

Kristie W.

Payroll Manager

> "It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6453264)

AR

Amelia R.

HR Director

> "Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6754470)

BB

Britta B.

Director of Finance

> "It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304)

KJ

Katie J.

Human Resources Manager

> "Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404701)

MC

Michelle C.

Human Resource Manager

> "The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451133)

ES

Erin S.

HR Generalist

> "Performance area is least favorite- doesn't offer the level of customization I would prefer"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748835)

BM

Bridget M.

Benefits Manager

> "All of the core services are bundled together and this makes it more value for the money."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7069579)

PH

Patricia H.

HR Manager

> "sometime the accents are a little difficult to understand, and wait time on the calls are long."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473496)

MC

Michelle C.

Human Resource Manager

> "This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451133)

JA

Joseph A.

Operations Accountant

> "Sometimes it hard to get answers on what the product can do for me when i contact ADP for help."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404734)

Claudia M.

Estimator

> "What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6346608)

WK

William K.

Senior Payroll Manager

> "Too many silos, especially when dealing with tax issues"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404824)

NQ

Nadia Q.

Admin and Finance manager

> "We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673)

PN

Phuong N.

Payroll Manager

> "Some of the management reports, I don't have visibility when it gets imported to 3rd party vendor so when there's an issue, I'm unable to identify..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4879936)

BM

Bridget M.

Benefits Manager

> "The employee management is better as well."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7069579)

CP

Cherie P.

Director of People Ops

> "However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6087068)

EW

Emily W.

HR Generalist

> "By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business \[sensitive content hidden\] who is..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085336)

ES

Erin S.

HR Generalist

> "Sometimes hard to get responsiveness on service tickets-"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748835)

EB

Eric B.

Accountant

> "ADP an all-inclusive service that manages important aspects of business, such as payroll, employee data storage, timecard entry, etc."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4964038)

HC

Haydee C.

HR Shared Service Center

> "i dont know, maybe it would be schedeulle, since im in another country, sometimes time frame its difficult"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451821)

RH

Rebekah H.

Compensation and Benefits Manager

> "ADP Comp Services offers a lot of options and functionality - it has helped us with automating our performance reviews, recruitment, and digital..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085242)

NQ

Nadia Q.

Admin and Finance manager

> "The agent are not good response, there its not personal service, multiple contacts"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673)

Claudia M.

Estimator

> "I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6346608)

LB

Lisa B.

Payroll Manager

> "Sometimes they are available to answer the phone and you can have your issues resolved ASAP, other times, you get someone not familiar with your..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6062644)

MH

Mary H.

HR Manager

> "Expert support, streamlined payroll, employee self-service, benefits administration."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749355)

MW

Meredith W.

Director, Human Resources

> "In many instances, I feel that the staff on my account are soldiers not partners."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473287)

RT

Randy T.

CFO

> "The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749283)

IM

Ilona M.

Managing Director

> "Organization of reports is a bit confusing."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6753879)

MW

Meredith W.

Director, Human Resources

> "All the compliance and required reporting for payroll is taken care of well and are a weight off my mind."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473287)

SB

Stacey B.

Payroll and Benefit Managers

> "Often there are abnormalities that just happen without reason - they are very silo - often payroll does not understand HR or know how to fix benefits..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4865574)

JR

Josette R.

Sr. Payroll Specialist

> "We have assigned a dedicated team, who make possible for us to be in compliance and for a successful payroll."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748934)

AB

Amy B.

HR Manager

> "Hard to reach customer support when needed"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451096)

CC

Cory C.

Sr Director of HR and Professional Development

> "It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6054401)

PD

Pascale D.

Payroll Associate

> "You have to click to expand each column, so visually it's not convenient as it used to be with Classic."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085243)

KC

Kelsey C.

Office Manager

> "I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me!"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7042319)

JB

Jacqueline B.

Payroll Technician

> "CSR's are not very knowledgeable and will keep putting you on hold while they consult with someone else, who then gives them incorrect information..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6130653)

RK

Ron K.

HCM Consultant

> "The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764)

LY

Lexi Y.

HRIS Manager

> "We have had negative experiences with other service teams, though."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451681)

SW

Sara W.

Sr. Payroll Specialist

> "The system has amazing features and a great payroll system that is customizable."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451097)

BM

Becky M.

Director of Business Applications

> "Many of the features are not efficient to use and somewhat inflexible, so we have had to outsource, at an additional cost to our organization. "

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4976447)

BB

Britta B.

Director of Finance

> "Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304)

DM

Denisse M.

HR Manager

> "File feeds also take way too long to set up and fix if any issues arise."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6087488)

LW

Laura W.

People Coordinator

> "Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358)

EW

Emily W.

HR Generalist

> "Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085336)

AL

Angela L.

VP

> "ADP is always trying to upgrade their platform which is nice and they give a lot of notice before things are changed permanently."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451140)

AH

Allison H.

Corporate Accountant

> "I wish the SmartCompliance and GL Reporting were all in one place but otherwise this is just an inconvenience."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4989640)

SB

Sydney B.

People Operations Lead

> "Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451129)

BJH

Bobbi Jo H.

Director of People and Culture

> "The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6091491)

JD

Julie D.

Payroll Specialist

> "Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll,..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451405)

EC

Erika C.

CFO

> "Scheduling module is not up to my expectations, does not have the functionalities we need"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085509)

SG

Sujata G.

Sales Rep

> "ADP gives a very good UI for checking payroll."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6334790)

LB

Lisa B.

Payroll Manager

> "The customer service in the aspect of not being able to reach your team directly. "

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6062644)

NQ

Nadia Q.

Admin and Finance manager

> "I like the friendly platoform but need more tutorials videos for users"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673)

PC

Paula C.

HR Generalist

> "I can not think of any down side to the service."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451305)

HH

Hector H.

Payroll

> "How ADP keeps updating to give the customer easy and better access to ADP"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6456275)

NC

Nina C.

Sr. Accounts Payable Specialist

> "Sometimes it is difficult to reach out to a representative when you have questions on something."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4867918)

JM

Jose M.

Finance HR Director

> "I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451171)

MJ

Melissa J.

HR Sr Manager, Benefits, Performance Management & Compensation

> "It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting, etc.)..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047)

PC

Paula C.

HR Generalist

> "It makes it easy for employees that have questions to reach out and get precise answers quickly. "

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451305)

SL

Shoua L.

HR Assistant

> "I did not like that this software could not allow multiple tabs, which meant if you were in the middle of doing something but had to check on..."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4563347)

CC

Cheena C.

Director, Compensation and Benefits

> "Having a dedicated team makes a difference to me versus calling an 800 number."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6750301)

ST

Shannon T.

Sr. HR Generalist

> "That fact that it is not very customizable to some of our needs."

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6007011)

TA

Thomas A.

CHRO

> "I'm a huge fan of the module. "

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7068901)

LH

Lauren H.

Membership coordinator

> "A lot of bug problems and refreshing needed to use the app"

[See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6299135)

[View Reviews](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

## User interface

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

3.95 (381)

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

4.29 (265)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

PrimePay

32/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/156904/PrimePay/#features)

ADP Comprehensive Services

32/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#features)

### Recognition

PrimePay is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to ADP Comprehensive Services

### Deployment & support

PrimePay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ADP Comprehensive Services

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

PrimePay

-   By PrimePay
-   Located in United States
-   Founded in 1986

ADP Comprehensive Services

-   By ADP
-   Located in United States
-   Founded in 1942

## Popular Comparisons

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vs

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[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

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[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

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4.2

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4.2

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[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

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[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,205)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-175840/WorkforceNow-vs-ADP-Comprehensive-Services)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,205)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay)

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,408)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/175840-185859/ADP-Comprehensive-Services-vs-RUN)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay)

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-175840/WebPay-vs-ADP-Comprehensive-Services)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,941)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Contact vendor for pricing

Price

$17/month

3.8

Features

4.7

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay)

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

vs

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,205)](https://www.capterra.com/p/131882/Gusto/reviews/)

Contact vendor for pricing

Price

$49/month

4.2

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/131882-175840/Gusto-vs-ADP-Comprehensive-Services)