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Whether a business has 1, 10, or 100 employees, Small Business Payroll by SurePayroll delivers peace of mind by combining award-winning U.S.-based customer care and industry-leading technology.
PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, HCM platform for people-centric businesses.
The software is simple and easy to use, very affordable and any time that I have had questions, issues or needed help, they were very very good, knowledgeable and helped me through it.
I think that Sure Payroll screwed up and they gladly said they would do what was needed to get the money refunded. They FAILED to tell me that that service would cost $200.00.
The service department is very good and friendly, this has been a good alternative to writing payroll checks. They send in all the reports, etc.
They acknowledged that they were at fault, but failed to correct it. I became alerted to the issue when I started receiving tax notices - 4 months after their initial mistake was made.
Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.
I don’t like being charged to cancel a payroll immediately after it is submitted.
I like the ease of use & reliability of knowing my payroll will be taken care of without question...as long as I do my part and input the hours worked by my employees in a timely manner.
No tax information, no employee information. No payroll information at all.
The customer service has been excellent. All of the employees have been very friendly and are super responsive.
HAVENT used once, and desperately want to cancel. Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account.
The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.
Especially when just trying to reset a password. I have given my score due to the obnoxious treatment from customer service and the lack of information available.
Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents.
Worse than Horrible - Excruciatingly Painful and the most frustrating organization that I have ever done business with.
I like how it is all interconnected and the support was wonderful. There was live training which was captured on video to replay, written supports, phone supports, and very quick email supports.
Lack of integration between HRIS and T&L/payroll. Lack of functionality on payroll.
Jeremy F.: Hi, my name is Jeremy. I am the owner of 5127 Rosewater LLC, and I give SurePayroll a five out of five. So SurePayroll for me was an easy out-of-the-box way to turn payroll on. For the business, we have a nanny that we're paying and I was able to get it up and running in a day and get payroll ran so that we could pay everyone on time. I like the ease of use that we have with SurePayroll. It's easy to run payroll, automate running it every couple of weeks, and the ability to just quickly go see data and reporting around how much we've paid out over the course of the year or the quarter. It's really easy to use in that way. So the one thing I would change about SurePayroll is the transparency on when they're actually paying the government, both federal and state. I see what they're taking out of the regular paychecks, but it would be nice to know when they're making those payments just so I can ensure they're doing it correctly and that I can keep my books up to date as well.
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