# Compare PrimePay vs SurePayroll 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare PrimePay and SurePayroll based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156904-225706/PrimePay-vs-SurePayroll

---

# PrimePay vs SurePayroll Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PrimePaySurePayroll2/4 selected

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.2 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

[## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.8

Ease of Use

3.9

Customer Service

3.8

Reviews Sentiment

ND

ND

LQ

Based on [381 reviews](#user-reviews)

Positive

281

Neutral

28

Negative

72

[## SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.2 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

JA

Based on [305 reviews](#user-reviews)

Positive

241

Neutral

18

Negative

46

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 28,367 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Feature ratings

Payroll Management

4.1

Direct Deposit

4.5

Tax Compliance

4.2

W-2 Preparation

4.5

Tax Calculation

4.4

82%Fit

Not enough reviews

Feature ratings

Payroll Management

4.3

Direct Deposit

4.8

Tax Compliance

4.3

W-2 Preparation

4.8

Tax Calculation

5.0

User satisfaction

User satisfaction

4.0

User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.9

Customer support

3.8

User satisfaction

4.2

User reviews[305](https://www.capterra.com/p/225706/SurePayroll/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$20Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance.

Best for

SurePayroll is designed for small businesses and households, including nanny employers, home-based professionals, caregivers, tutors, and accountants.

## User reviews

Pros & cons

ND

Nikki D.

Accountant

> "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

CH

Christina H.

HR Director

> "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

ND

Nikki D.

Accountant

> "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alicia B.

Accountant and Payroll Administrator

> "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535)

LQ

Leslie Q.

Director, HR

> "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

JL

Junhyun L.

HR Associate

> "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916)

TB

Todd B.

Admin Assistant

> "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

KB

Karen B.

Payroll

> "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330)

VR

Verified Reviewer

Owner

> "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

CB

Chloe B.

Staff Accountant

> "It is also hard to contact our direct team and get updates, due to delayed responses."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990)

ND

Nikki D.

Accountant

> "However, having more user control and quicker, more helpful support would really take the service to the next level."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

PB

Phillip B.

OWNER

> "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550)

AL

Amy L.

Accounting Manager

> "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558)

AB

Alison B.

Bookkeeper

> "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250)

RK

Rick K.

Clinic Administrator

> "It takes work to keep up with technology, but there is a nice payoff if you are patient. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

RK

Rick K.

Clinic Administrator

> "Previously we were with a big well known payroll service and were paying high rates for poor customer service. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

RG

Richard G.

Finance Manager

> "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393)

AJ

Angie J.

Vice President

> "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372)

RK

Rick K.

Clinic Administrator

> "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

WR

Will R.

COO

> "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226)

JK

Joy K.

CEO

> "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543)

CS

Cody S.

Owner

> "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

RM

Rachel M.

Director of HR and AR Processor

> "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132)

GW

Gretchen W.

Treasurer

> "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898)

SC

Sophia C.

Human Resources

> "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021)

EB

Emily B.

Operator

> "At times, Prime Pay support can be tricky to navigate."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236)

ED

Erin D.

Accountant Assistant

> "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

ED

Erin D.

Accountant Assistant

> "Also, some times the Invoices we get from PrimePay are over charged and wrong."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

EA

ENID A.

GENERAL MANAGER

> "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756)

HM

Heather M.

Owner, CFO

> "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

GM

Greg M.

Owner

> "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377)

KN

Kamran N.

HR

> "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914)

CH

Christina H.

HR Director

> "The simplicity of the product made it easy enough for almost anyone to use."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

JJ

Jennifer J.

Sr Director, Total Rewards, People Operations

> "Lack of integration between HRIS and T&L/payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6304872)

LQ

Leslie Q.

Director, HR

> "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

DH

Donna H.

Senior Accountant

> "Therefore, we do not have a point of contact for issues or contacts and are left to drift. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

MJ

Mike J.

CHRO

> "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

DM

Daisy M.

Office Manager

> "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958)

AB

Arina B.

Bookkeeper

> "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

VR

Verified Reviewer

Owner

> "So it seems to be a computer glitch that needs to be fixed."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

RK

Rick K.

Clinic Administrator

> "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

NC

Nancy C.

Office Admin

> "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

CK

Cheryl K.

CEO

> "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618)

NC

Nancy C.

Office Admin

> "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

MJ

Mike J.

CHRO

> "The pricing and helpfulness of the Sales rep and the account specialist."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

JJ

John J.

Treasurer

> "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

ND

Nikki D.

Accountant

> "Overall, PrimePay has been a solid payroll solution for our firm."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

MB

Marlon B.

Owner

> "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711)

AA

Amelia A.

Payroll and Benefits Coordinator

> "It works well for our transportation company with many different kinds of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569)

CS

Cody S.

Owner

> "I would reach out to customer service once a month and be told no one has worked on my case."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

FJ

Fran J.

President

> "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671)

HM

Heather M.

Owner, CFO

> "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

AB

Arina B.

Bookkeeper

> "PrimePay has undoubtedly made payroll management easier and more efficient for my business."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

LA

Liz A.

Payroll Manager

> "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

MJ

Mike J.

CHRO

> "Everyone was helpful during the onboarding process and trying to get me set up with everything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

MC

Marc C.

controller

> "you say what you have to for the sale and leave us behind when help is needed"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

DH

Donna H.

Senior Accountant

> "I can do my payroll myself electronically and know it is complete."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

RD

Ruth D.

Office Admin

> "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272)

GH

Georgina H.

Analyst

> "Website looks proffesional."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187)

MC

Marc C.

controller

> "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

LQ

Leslie Q.

Director, HR

> "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

TB

Todd B.

Admin Assistant

> "I don't think what I like least is exclusively a PrimePay issue."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

RA

Randy A.

Business manager

> "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383)

CS

Cody S.

Owner

> "They missed or had issues with two tax payments in the first 12 months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

SM

Sam M.

Accountant

> "It is easy to find information about the company and employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352)

JD

Jennifer D.

Accountant Office Manager

> "Late responses times, phones took forever to answer"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

FN

Fernando N.

Presidente ans CEO

> "Their professionalism and expertise make them a trusted partner for our payroll needs."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521)

TT

Takao T.

President and COO

> "Response time was very slow beginning of this year due to shortage of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909)

RK

Rick K.

Clinic Administrator

> "I hope they keep their current leadership in place for many years to come."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

CK

Colleen K.

Payroll

> "I have been trying to cancel my service with PrimePay since June 10th 2024."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812)

JA

Jeff A.

Director of Business Development

> "The migration from our previous payroll provider was simple and hassle-free."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176)

EL

Erica L.

Controller

> "Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data."

[See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091)

MH

Mark H.

Owner

> "I also like that you can get someone on the phone who is dedicated to customer service."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846)

DC

Debra C.

Office Manager

> "PrimePay is always a phone call away whenever I have any issues with my payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749)

EG

Elizabeth G.

HRIS Manager

> "There is a lot more functionality than from our last provider."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6311978)

RS

Rajan S.

COO

> "Sometimes, it isn't easy to get hold of customer support professionals."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534)

MA

Mady A.

Accounting Manager

> "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

ND

Nancy D.

EXECUTIVE DIRECTOR

> "CUSTOMER SERVICE IS VERY DIFFICULT TO ACCESS AND SLOW. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6396742)

JD

Jennifer D.

Accountant Office Manager

> "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

AP

Amy P.

Owner

> "Long, painful, stressful, anxiety riddled, and financially draining."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6310632)

[View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/)

JA

JANINE A.

Business Owner

> "SurePayroll makes payroll and managing employees a breeze!"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7045403)

AH

Allison H.

Operations Manager and HR

> "Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit,..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7050054)

JA

JANINE A.

Business Owner

> "The customer support is stellar compared to other companies I have worked with, not to mention it being a..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7045403)

RK

Robert K.

Manager

> "The CSR tried to get us to extend to the end of the year, gaslighting us by stating we wouldn't get year..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

TK

Terri K.

Owner

> "I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6810967)

JL

Josephine L.

Regional Manager

> "We asked about adding time tracking and never received the steps for how to get it up and running at our..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6664531)

KF

Kennedy F.

Speech Language Pathologist

> "I like that I get notifications easily to by email when I am being paid."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6698819)

RK

Robert K.

Manager

> "They filed unemployment insurance with the wrong state agency, even though the other taxes were filed with..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

AH

Allison H.

Operations Manager and HR

> "They provide good support!"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___7050054)

RK

Robert K.

Manager

> "They don't listen to your issue, constantly talk over you and interrupt, and then drop your call if you..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

JKA

Ja Keya A.

Manager

> "The fact that they help with tax filling is definitely a plus."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6754421)

RD

Robert D.

Sports Director

> "It wasn't the easiest system to use when it can to paying employees. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6571719)

KF

Kennedy F.

Speech Language Pathologist

> "I also love the simplicity of checking my paystubs."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6698819)

RD

Robert D.

Sports Director

> "The customer service wasn't the best either."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6571719)

KF

Katie F.

Owner

> "The process to submitting payroll is quick and simple."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6699318)

JKA

Ja Keya A.

Manager

> "The customer service took a long time to reply"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6754421)

JP

Joseph P.

Principal

> "There are tons of features that I don't even use but it could handle much larger and complex organizations..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113106)

BG

Brad G.

Network Administrator

> "Being a one person LLC company I only pay myself 1 time a year, so the cost is pretty expensive for paying..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135646)

KF

Kennedy F.

Speech Language Pathologist

> "Everything is listed in a way that is easy to understand."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6698819)

JQ

Jorge Q.

Owner

> "Disappointing, not a full-service provider, nickel and dime you."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6705713)

JC

Jean C.

Owner

> "This service I can provide using SURE payroll platform without breaking the client's bank."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123501)

RK

Robert K.

Manager

> "They did not want us to cancel."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6395089)

CB

Charlotte B.

Business Manager

> "The set up process is easier than some because there is a dedicated person who helps you set up a company..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___4813359)

WR

Wayne R.

CEO

> "I found that I did not need it after one month and tried to cancel it but found several months later that I..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6112998)

KF

Katie F.

Owner

> "I am very pleased with SurePayroll because it is user friendly."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6699318)

VR

Verified Reviewer

CEO

> "I used Surepayroll in 2022 and recently heard from the IRS that Surepayroll hasn't submitted my tax..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___6159564)

SK

Soyeon K.

CEO

> "When I was not sure which option was right for me the customer support was super helpful in making decisions"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6132703)

MS

Maria S.

COO

> "I did all the address changes with the govt and it never showed up."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123493)

SK

Sugi K.

vocational rehabilitation couselor

> "I liked the promotion regarding getting free first month but there after, rates went up and up."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6124013)

DC

David C.

Admin

> "My employees have said that the self service portal was difficult to navigate."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123606)

SN

Shawn N.

Operations Manager

> "It also helps that we very rarely need any customer service assistance."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135394)

AS

Acea S.

Owner

> "They will say if you close the account you will not be charged every month but they still do. If there are..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#SoftwareAdvice___4347690)

MB

Mark B.

Owner

> "It only takes 5 minutes/week to process payroll, super easy"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6126458)

SK

Sugi K.

vocational rehabilitation couselor

> "A little frustrated with getting transferred from one customer service rep to another."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6124013)

JC

Jean C.

Owner

> "The pricing is important to a small business and I like the low monthly cost. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123501)

RF

Robert F.

Agent

> "Ask for referrals way too much."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6130714)

MD

Maria D.

Treasurer

> "He has always (the 2 times I needed help over the last 15 months) solved my issue on the first contact."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135456)

LW

Laura W.

Owner

> "Least 40 characters to finish this review so this is what I think is dumb."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6169712)

RA

Rebekah A.

Owner

> "The dashboard offers a wide range of useful information. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113097)

Tiffani Z.

Director Of Operations

> "We miss typed a tax ID number when we originally set up our program and the amount of numbers was even..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3148668)

MO

Matthew O.

Household Employer

> "Very helpful customer success team that called and walked me through the entire setup."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123499)

CH

Carol H.

CEO

> "Not extremely user friendly for someone who is not always in front of the computer."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135619)

DM

Dylan M.

Owner

> "Most affordable, simple solution in an overcrowded, expensive industry"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140678)

RR

Raymundo R.

IT Manager

> "Perhaps sometimes the logging-in procedure was a bit hard due to the security authentication feature."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___4708458)

BJ

Benjamin J.

Chief Operations Officer

> "It has been an affordable and highly functional resource for us."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140700)

TS

Tom S.

Owner

> "Not easy to setup sick pay for NJ. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6136018)

SN

Shawn N.

Operations Manager

> "SurePayroll was exactly what our operation was looking for: Ease, Simplicity and Functional."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135394)

SP

Scott P.

CEO

> "Support hold times are 90 minutes plus and I have had to talk to about 7 different people to try and get..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3590579)

JC

Joan C.

Bookkeeper

> "I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3886348)

JO

Jacob O.

President

> "I wouldn't use this company if they were the last company on the planet that offered payroll services."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___4643421)

JD

Jackson D.

The Dude

> "Love the ease of use and the tax prep is done for me."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6135947)

VR

Verified Reviewer

Owner

> "A customer service rep told me that they didn't build this into the software, my browser offers it, except..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3404536)

SM

Silvia M.

Owner

> "It was a good experience; I had no issues with the payroll or paying the tax."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140916)

JL

Josh L.

Owner

> "I called their support, waited on the phone for over an hour (it was during peak season but still)."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3700972)

JP

Joseph P.

Principal

> "sensitive content hidden\] was extremely helpful in getting everything set up for my client."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113106)

VR

Verified Reviewer

Owner

> "Customer service says they will escalate, and a week later I receive an email that says the exact same..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3404536)

TB

Todd B.

Owner Psychotherapist

> "I appreciate never having to worry about payroll."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113278)

JO

Jacob O.

President

> "They couldn't care less about customers that desire to cancel."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___4643421)

AG

Alberta G.

Office Manager

> "I like the ease of processing our payroll."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113002)

DM

Debra M.

President

> "The software is fine and user-friendly, but if you ever need customer service, you can count on a 45 minute..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2762223)

RM

Roy M.

Nanny

> "The team was very helpful in configuring things the right way. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6136845)

AS

Acea S.

Owner

> "The customer care people will lie."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#SoftwareAdvice___4347690)

RR

Raymundo R.

IT Manager

> "Overall Surepay provided all the necessary platforms and features that will suffice for smaller companies."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___4708458)

KC

Kristen C.

Accountant

> "Customer service is needed too frequently and over the last two years, customer service has gone downhill. "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3428174)

JP

Joseph P.

Principal

> "I'm extremely happy with my choice for payroll."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113106)

VR

Verified Reviewer

Office Manager

> "You call back and you're placed back in line (now "wait time of over 45 minutes"). "

[See full review](https://www.capterra.com/p/225706/SurePayroll/#GetApp___3324743)

SM

Silvia M.

Owner

> "It was a great experience working with \[sensitive content hidden\], he offers excellent customer service."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140916)

BW

Betsy W.

media

> "I'm writing this review because I'm stuck on hold with them now, waiting miserably for a rep to tell me..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3415936)

KN

Kendrick N.

CFO

> "wonderful, i recommend any startup small business to use this service"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6079471)

DV

Donna V.

President

> "I got locked out of my account and tried reaching someone for 2 days."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3356871)

AL

Andrew L.

Realtor Owner

> "Ease of use / \[sensitive content hidden\] the sales rep was very helpful"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6125187)

MH

Michelle H.

MD

> "I finally did sign up and then had problem after problem including them not filing my last quarter taxes..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2243348)

TB

Todd B.

Owner Psychotherapist

> "It is also very affordable."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6113278)

AM

Amy M.

Business Manager

> "We need to change the weekly payday but I can't find the right setting to make it default to the day I want."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2549808)

AE

Alan E.

Broker Owner

> "Portal is easy to use."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6123641)

BW

Betsy W.

media

> "SurePayroll personnel made me feel helpless, confused, and hung out to dry"

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___3415936)

TP

Tricia P.

CEO

> "It is super easy to use."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6136020)

WB

Walter B.

administrator

> "SurePayroll handles government interactions very poorly, and communicates with its clients about these..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2746929)

BJ

Benjamin J.

Chief Operations Officer

> "I would highly recommend it to any business operation of any size."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___6140700)

SA

Sean A.

Founder

> "Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help..."

[See full review](https://www.capterra.com/p/225706/SurePayroll/#Capterra___2671535)

[View Reviews](https://www.capterra.com/p/225706/SurePayroll/reviews/)

## User interface

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

3.95 (381)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

4.15 (305)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

PrimePay

Top features

32/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/156904/PrimePay/#features)

SurePayroll

23/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/225706/SurePayroll/#features)

### Recognition

PrimePay is recognized as a top-rated tool in 4 Capterra Shortlist reports

SurePayroll is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

PrimePay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SurePayroll

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

PrimePay

-   By PrimePay
-   Located in United States
-   Founded in 1986

SurePayroll

-   By Paychex
-   Located in United States
-   Founded in 1971

## Popular Comparisons

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/)

Contact vendor for pricing

Price

$5/month

3.8

Features

4.8

3.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/)

$20/month

Price

$5/month

4.1

Features

4.8

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/205015-225706/Deel-vs-SurePayroll)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,762)](https://www.capterra.com/p/172127/Rippling/reviews/)

Contact vendor for pricing

Price

$8/month

3.8

Features

4.8

3.9

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,762)](https://www.capterra.com/p/172127/Rippling/reviews/)

$20/month

Price

$8/month

4.1

Features

4.8

4.2

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/172127-225706/Rippling-vs-SurePayroll)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,403)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,403)](https://www.capterra.com/p/185859/RUN/reviews/)

$20/month

Price

Contact vendor for pricing

4.1

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/185859-225706/RUN-vs-SurePayroll)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,197)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/)

$20/month

Price

Contact vendor for pricing

4.1

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-225706/WebPay-vs-SurePayroll)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,197)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

$20/month

Price

Contact vendor for pricing

4.1

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-225706/WorkforceNow-vs-SurePayroll)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Contact vendor for pricing

Price

$17/month

3.8

Features

4.7

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay)

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[4.15 (305)](https://www.capterra.com/p/225706/SurePayroll/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

$20/month

Price

$17/month

4.1

Features

4.7

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-225706/Patriot-Software-vs-SurePayroll)