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PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, HCM platform for people-centric businesses.
HR Managers, Company Owners and anyone looking to expand their global talent pool and reap the benefits of remote work.
The customer service has been excellent. All of the employees have been very friendly and are super responsive.
HAVENT used once, and desperately want to cancel. Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account.
The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.
Especially when just trying to reset a password. I have given my score due to the obnoxious treatment from customer service and the lack of information available.
Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents.
Worse than Horrible - Excruciatingly Painful and the most frustrating organization that I have ever done business with.
I like how it is all interconnected and the support was wonderful. There was live training which was captured on video to replay, written supports, phone supports, and very quick email supports.
Lack of integration between HRIS and T&L/payroll. Lack of functionality on payroll.
Their proactive communication and dedication to resolving issues make them a reliable partner.
Sometimes, the lack of permanent employment could present a problem, but I don't know how much is up to them.
The ease of use of the platform and specially the support team, who is always nice and helpful.
Always wrong data about vacation days and sick leaves on their platform, very long rembursement processes for expenses. Payments on the latest possible date.
I worked with other EOR providers before and never had a good customer support experience. With workmotion I have a dedicated account manager and am able to reach out to this person anytime.
Answers regarding specific questions were also ambiguous and required further clarification, which further delayed the onboarding process.
Their support for visa documentation is exceptional as well. On top of that, their customer support team is always responsive and helpful, quickly addressing any questions or issues that come up.
I didn't have any comments for negative points.
Jule B.: Hi there. My name is Jule, and I work as a head of people at Heyflow, and we're an all-in-one white label solution when it comes to BTC lead generation. So whether if you're working in marketing, recruiting, or in sales, you can use our interactive forms for your social media campaigns. I'll give WorkMotion a four out of five star rating. So when Heyflow was created, we knew right from the spot that we want to be a remote working company. Of course, we were doing a lot of research on many different software tools, and we did a lot of interview, internet research, and we went into the little details, especially when it comes to user-friendliness. In the end, there were only two software tools at the end that made it to the final round, and we chose WorkMotion in the end. We chose WorkMotion at the very end because WorkMotion basically checked all the boxes that we were looking for, especially when it comes to onboarding talents very fast, very quickly, and in the easiest way possible. Also, the platform itself is super self-explanatory when it comes to contract changes or adaptations or salary increases, promotions, whatever. That was literally the easiest and most welcome way as possible from the customer success side. So yeah, that was the only software that checked our boxes. So the onboarding process with WorkMotion was very fast and very easy as well. We were set up with a customer success manager. They asked us a few questions, and we got onboarded right away, which was super convenient and very cool. It just took a few days until everything was set up fully, and the customer success management was even still available after the setup, which we really appreciated. So I can only recommend to a higher internationally in general because it culturally enriches you a lot and gives you so many more opportunities on the talent pool. But if you do so, then I totally recommend working with WorkMotion because not only the onboarding is super easy, but also the work, the day-to-day life together with WorkMotion is just so convenient. They give you a lot of consultation on the lawful aspect of things as well. They give you recommendations also when it comes to some laws in some countries or on some contractual aspects. They're superfast and they're very, very nice. So all thumbs up for WorkMotion for sure.
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