# Compare Thryv vs Text Request 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Thryv and Text Request based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156926-167015/Thryv-vs-Text-Request

---

# Thryv vs Text Request Features and Cost Comparison

Last updated June 23rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ThryvText Request2/4 selected

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.2 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

[## Thryv](https://www.capterra.com/p/156926/Thryv/)[4.2 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

Starting Price

$244.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [533 reviews](#user-reviews)

Positive

435

Neutral

29

Negative

69

[## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

MG

Based on [1,193 reviews](#user-reviews)

Positive

1,111

Neutral

64

Negative

18

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,909 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

SMS Messaging

5.0

Email Management

4.1

Social Media Integration

4.3

Chat/Messaging

5.0

Customer Database

4.9

\--%Fit

Missing features

Feature ratings

SMS Messaging

4.7

Email Management

NA

Social Media Integration

NA

Chat/Messaging

4.6

Customer Database

NA

User satisfaction

User satisfaction

4.2

User reviews[533](https://www.capterra.com/p/156926/Thryv/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.0

Customer support

4.2

User satisfaction

4.6

User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

$244Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Thryv helps small and midsize service businesses manage CRM, marketing, scheduling, payments, and customer communication from one platform.

Best for

Businesses that need a better way to connect with customers and employees.

## User reviews

Pros & cons

LR

Lara R.

Director of Marketing

> "Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162002)

BK

Blerta K.

Language Instructor

> "Sometimes the system gets slow when I'm trying to update multiple student profiles at once."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798)

GD

Gary D.

President

> "I have been working with the Thryv platform and \[sensitive content hidden\] for the last few years to improve my CRM..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750)

TC

Tammy C.

Social Media Marketing Manager

> "The option to post videos to all the platforms is below average and could be upgraded."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792)

TC

Tammy C.

Social Media Marketing Manager

> "Overall, this is a well-rounded solution that excels in task management while maintaining strong customer support, good..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792)

IS

Ilayda S.

Marketing Director

> "The UI isn’t as smooth as seen on some newer platforms, and some features (email campaign tools, for example) feel somewhat..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333)

BK

Blerta K.

Language Instructor

> "The appointment calendar really saves me time - students can book their own lessons and I get notifications."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798)

GD

Gary D.

President

> "Many of the general posts did not reflect the quality of work that we perform."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750)

BK

Blerta K.

Language Instructor

> "The price feels a bit high for just 8 employees, but the time it saves me from administrative tasks lets me focus more on..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798)

GD

Gary D.

President

> "The standard Social media post program was a little hit or miss."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750)

JS

Joseph S.

Owner

> "They covered everything we needed in a website and SEO needs as well as a Business Google profile. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930)

ZM

Zaimah M.

CEO

> "My account manager haven’t reached out to me to set an appointment and I’m needing to talk to him."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7172227)

MB

Mary B.

Admin Office Mgr

> "sensitive content hidden\] is our performance success mgr and handles every question with care and really listens to what we..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7170097)

Leigha R.

Marketing Director

> "We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6550351)

SB

Steven B.

Owner

> "The appointment management of the Thryv team demonstrates a high level of consideration for the complexities of an in-home..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7165719)

RT

Ricki T.

Owner

> "It's not really worth it for me as a small business owner."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7079737)

TC

TJ C.

Owner

> "It does streamline the process of running a business and bringing back existing customers"

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487)

SM

Sheri M.

Ceo

> "The price increases so often. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7166944)

AH

Alan H.

Director of Operations and Accounts

> "It performs all services it provides well, and at a competitive price point for our small business. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162116)

TD

Tom D.

Owner and Lead Photographer

> "Thryv became too costly and quirky, and they outsourced their tech support overseas."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6724193)

SM

Steve M.

Sales manager

> "Being able to send customers quotes and invoices are easy."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7161998)

JJ

Jenny J.

Manager

> "Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of..."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___5004229)

ET

Eva T.

EXECUTIVE ASSISTANT

> "The invoicing is also good as it sends it to our clients phone"

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7170666)

AL

Andrew L.

ownder

> "Very little accountability on the side of upper management."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6551245)

ZM

Zaimah M.

CEO

> "I like when they communicate with me and keep in touch with me not just take my money and I don’t hear anything"

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7172227)

Leigha R.

Marketing Director

> "It was difficult to get them to attend to our account."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6550351)

TC

TJ C.

Owner

> "Email function is good and invoice sending is simple. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487)

BH

Bridget H.

Owner/Operator

> "Lack of integration, timezone challenges from the start with scheduling, cannot load my logo or photos onto the Google My..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4569645)

TB

Terry B.

Administrator

> "The on boarding team were fantastic in helping us get it all set up and running smoothly and effectively."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7178424)

LS

Lisa S.

Directpr

> "I can't pull reports that include all my customers due to line restrictions."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6223018)

IS

Ilayda S.

Marketing Director

> "The automated reminders and review prompts brought in more feedback, which we’ve leveraged to refine our marketing."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333)

TP

Tyrone P.

Franchise owner

> "The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907277)

RA

Rahman A.

Marketing Specialist

> "It has simplified our system for working with customers and tracking their responses."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6793855)

CM

Christopher M.

CEO

> "Poor at best."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6629877)

BB

Brandon B.

Owner

> "Overall, switching to this hosting company has made my online experience seamless and enjoyable!"

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137403)

VR

Verified Reviewer

V.P.

> "they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we..."

[See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4857415)

BB

Brandon B.

Owner

> "I love my new internet hosting company for several reasons."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137403)

BH

Bridget H.

Owner/Operator

> "Lack of integration with obvious things like Google My Business, lack of timezone integration for a month and just too many..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4569645)

TC

Tammy C.

Social Media Marketing Manager

> "Users can expect helpful guidance and reliable customer support."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792)

BF

Benjamin F.

Owner

> "They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign..."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___4649043)

DR

Deanna R.

Sales Account Manager

> "We appreciate customer support and the ease of invoicing. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7132231)

SB

Susan B.

Vice President

> "Still being charged 5 months after cancellation letter was received."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___6109610)

JS

Joseph S.

Owner

> "Their pricing was very reasonable for what was and still is offered. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930)

SB

Susan B.

Vice President

> "Unable to cancel after several attempts."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___6109610)

IJ

Idania J.

President owner

> "I have received good leads and enjoy the contacts i have made."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7138243)

JM

Jonathan M.

CPA

> "Fictitious customers created, duplicates, anything with a street address of "PO Box" in QuickBooks get deleted randomly,..."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3316801)

JH

Jeanette H.

Store Manager

> "The price point is excellent as well. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164701)

RW

Rafer W.

Founder

> "there's a reason they lock you into a 6-month contract--because the platform sucks and they know after two months people..."

[See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___3668232)

LR

Lara R.

Director of Marketing

> "Thryv has been a really helpful tool in my day-to-day work."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162002)

VR

Verified Reviewer

V.P.

> "Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that..."

[See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4857415)

JR

Justin R.

General Manager

> "My favorite part of Thryv was the single inbox for all of our channels. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6827868)

MA

Melanie A.

Office Manager

> "Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400)

IS

Ilayda S.

Marketing Director

> "It saves time and standardizes the tone across our brand."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333)

MA

Melanie A.

Office Manager

> "I am not happy with the search function in the Billing & Invoicing section."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400)

AH

Alan H.

Director of Operations and Accounts

> "The customer support has been consistently very good."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162116)

TW

Tony W.

President

> "I have to physically enter every appointment that does not come through the software."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3996912)

JS

Joseph S.

Owner

> "Excellent, professional and enthusiastic. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930)

AB

Adam B.

Owner

> "Provided zero leads and all I got was 10-15 robo spam calls"

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___4294252)

TB

Terry B.

Administrator

> "Excellent system, easy to set up and understand."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7178424)

CL

Cesar L.

Construction

> "Was using software for a while and was told if I add an seo it would put me on 1st spot in richland wa on Google search, ..."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3594363)

TC

TJ C.

Owner

> "Great service from my team and the product suite is great. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487)

JH

Jorge H.

Painting

> "Never recommend this company just waisted Time and money"

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6005824)

HS

Heather S.

Owner

> "This program is very easy to use. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7161992)

HS

Hannah S.

Owner/Life Integration Consultant

> "I don't think they are set up to work well with Neurodivergent folks, but that's systemic."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897244)

LM

Lynda M.

Admin

> "I worked with the same team and we really had fun. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164990)

MA

Melanie A.

Office Manager

> "I find the reporting to be clunky and cumbersome as well."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400)

IJ

Idania J.

President owner

> "Customer support is always available."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7138243)

SA

Samuel A.

public adjuster/office help

> "The email marketing campaigns are a little confusing to know when they start."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3745233)

Tyrell T.

Owner

> "Everyone that I have encountered in Thryv has been extremely professional, genuine, and knowledgeable."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137840)

AM

Andrew M.

President

> "I canceled my account after about 1 year, and they continued billing me."

[See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4333134)

Charles T.

COO and Franchise Development

> "The team is great to work with."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137821)

MK

Michelle K.

owner

> "It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if..."

[See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3543603)

JL

Jeromy L.

Owner and Founder

> "The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907442)

AM

Andrew M.

President

> "Customer service confirmed the cancellation, but the bills kept on coming."

[See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4333134)

AL

Andrew L.

ownder

> "My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6551245)

SB

Shawn B.

Owner

> "reminder process seems a bit too aggressive"

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3706048)

JR

Justin R.

General Manager

> "I also enjoyed they would auto post social items for us."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6827868)

MP

Melanie P.

VP of Operations

> "Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information..."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3351018)

JL

Jeromy L.

Owner and Founder

> "They designed a beautiful website and created a professional image both for me, my clients, and my competition. "

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907442)

JL

Jeff L.

president

> "Can't believe that you cancelled the "work as" function."

[See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897153)

[View Reviews](https://www.capterra.com/p/156926/Thryv/reviews/)

MG

Milousa G.

Customer service representative

> "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

MC

Mellissa C.

Instructor

> "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684)

ST

Sarah T.

CSR

> "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support and a..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

TC

Tim C.

Instructor

> "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356)

MR

Monisha R.

Admin

> "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651)

CC

Cheri C.

Member Advocate

> "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349)

CN

Christoffer N.

Technician

> "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437)

KR

Keaton R.

New Construction Consultant

> "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673)

CL

Catherine L.

Veterinarian

> "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687)

SS

Stephanie S.

Owner and boxing trainer

> "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread, no..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114)

MG

Milousa G.

Customer service representative

> "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

MM

Marilee M.

clinical support specialist

> "took awhile to figure out how to save document/image sent by text req to pt chart."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734)

SH

Sidney H.

Ticket Operations Manager

> "The abilities it has to communicate with customers, track data, send detailed information is incredible."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

AA

Allison A.

Managing Director

> "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704)

AR

Abby R.

Sales Support

> "Not able to color coordinate the squares of different messages."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037)

ES

Emily S.

People Services Specialist

> "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471)

MG

Milousa G.

Customer service representative

> "Additionally, pricing may be a concern for smaller businesses, as the cost can add up depending on usage."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

DW

Dipanshu W.

Customer Service Representative

> "Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6444915)

AW

Alma W.

collections

> "some of them don't have name ID you have to search by phone number."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6486054)

BP

Bhumiben P.

Clinical Manager

> "Its very convenient for our patients to use it to inform us about their schedule and if there is any change in their schedule."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398286)

TH

Trae H.

Coach

> "Names are being messed up when sending out texts, mixing up contacts"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473059)

CD

Chrystina D.

Patient Services Coordinator

> "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are booked..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337)

LP

Liz P.

Client Care Representative

> "Picture attachment size is not big enough/cannot see videos"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465468)

SR

Sydney R.

Vet Receptionist

> "I love the ability to schedule messages and use templates for reaching out to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860)

AB

Ashlyn B.

Dumpster Consultant

> "It gets very laggy sometimes, and there is no way to translate languages"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392385)

AD

Alex D.

Vice President of Technical Recruiting

> "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps on my pc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459)

SF

Sarah F.

Sales

> "I do not like that you have to press "accept" when you change the first messages shown."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

GG

Greg G.

Owner-Operator

> "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and receiving..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

BJ

Bryce J.

VP of Sales

> "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online - the conversation..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051)

VG

Veronica G.

Customer Service Representative

> "Cannot look up messages by typing in keywords."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6538014)

AS

Autumn S.

Site Manager

> "Having an app specifically designated for client service allows me to disengage and focus on my family during off-hours without losing touch with my..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6007843)

MB

Moriah B.

Client Services Director

> "Sometimes the multifactor authentication is problematic."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846)

KA

Kristen A.

General Manager

> "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643)

EP

Elliott P.

Sales Professional

> "The only con I can think of is that sometimes when entering a new contact, it will say there was a problem saving, but upon reloading the page the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004181)

BP

Barbara P.

Program Director

> "TR has provided an essential platform to contact our program participants and have them respond immediately. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373)

HO

Hannah O.

Managing Director

> "There seems to be a delay in receiving texts sometimes."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267)

SF

Sarah F.

Sales

> "I like that you can put little tag color dots to keep the messages organized."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065)

BP

Barbara P.

Program Director

> "Some of the administrative functions are hard to navigate."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373)

KW

Kathy W.

Owner

> "It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders, updates, or answering..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498706)

SC

Sean C.

Location Manager

> "Can get a little slow, occasionally you can lose your current conversation"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6573095)

DR

Decire R.

Employee Care Manager

> "It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6504597)

ER

Erica R.

Recruiter

> "Unable to unsend messages send to associates"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377)

EH

Errin H.

Patient Services Coordinator

> "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and saving contacts."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156)

HP

Holly P.

Licensed Veterinary Technician

> "Sometimes I don't get notifications until 20-45 minutes after the message says it originally sent; making for delayed responses to clients."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4903582)

RS

Rachael S.

Owner

> "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230)

BS

Brittany S.

Practice Manager and Veterinary Technician

> "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425)

CA

Connie A.

Center Director

> "I like the scheduling texts ahead of time and the opt out feature."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6380036)

CS

Candace S.

Safety Manager

> "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748)

AS

Austin S.

Junior Accountant

> "I love that it allows multiple users to respond to the same customers, and as a team we can keep track of who has been responded to and taken care of."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191331)

TT

Theresa T.

Human Resources Manager

> "I can't send confidential information to employees"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6567837)

ST

Sarah T.

CSR

> "The platform's user-friendly interface made it easy for me to manage and send text messages effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571)

MY

Mikhaila Y.

Franchisee Owner

> "Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste something. But..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6157052)

GR

Gabrielle R.

Secretary

> "I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is reaching out and when."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191345)

GB

Greg B.

Director of operations

> "The Chrome extension is a bit wonky at times (only appears on one tab, missing notification chimes)."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6029922)

MG

Milousa G.

Customer service representative

> "Text Request is an excellent app for enhancing customer communication through text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570)

VR

Verified Reviewer

I.T. Marketing

> "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344)

HO

Hannah O.

Managing Director

> "Ease to access online for business purpose and not using personal devices while being able to share between team members without losing the..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267)

VR

Verified Reviewer

Patient Care Coordinator

> "I have found the only downside is not having a 30-second delay in sending the text so you can stop it from going out to the wrong person etc."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6229257)

JS

Jennifer S.

office manager

> "Text Request simplifies appointment confirmations through text messaging, allowing us to reach patients quickly and effectively."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280319)

CR

Carla R.

Director of Education

> "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924)

JK

Jessica K.

Peer Recovery Support Specialist

> "I like that numerous employees can have access to the text line from their own devices and all monitor it as we go on about our workdays."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060954)

LB

Liz B.

Broker

> "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263)

CC

Chris C.

Director Of Operations

> "This program eliminates the need to have several phone numbers, and everyone can access the program to ensure clients are being responded to."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4998838)

CG

Chelsea G.

Administrative Assistant

> "A lot of clients have a full inbox or receive so many phone calls per day that it is hard to keep up with."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988748)

CF

Cynthia F.

Business Manager

> "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!"

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024)

SF

Stephanie F.

Owner

> "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212)

MC

Mellissa C.

Instructor

> "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684)

TL

THERESA L.

Director of Marketing

> "As a newer company, there were a lot of issues to work through in the beginning."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498635)

MB

Moriah B.

Client Services Director

> "Great way to connect with clients and helps to send them review requests."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846)

SL

Stephen L.

Program Director

> "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257)

LC

Loralei C.

Reservations Agent

> "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146)

EM

Emily M.

Recruiter

> "The lack of message thread where I have to click the name after a text to see the thread."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988859)

JD

Jenn D.

Community Outreach Manager

> "It's perfect for reminding our weekly running group where we are meeting each week."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465806)

CR

Carla R.

Director of Education

> "It took many complaints before we were helped and, in the interim, our business was left with an ineffective way to communicate with staff and..."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924)

AB

Alyssa B.

Administrative Assistant

> "I like that with the text you have written correspondence to be able to refer to when needed."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6488063)

AH

Alex H.

Owner

> "I hate how the system organizes texts and I cannot find the text I just sent. "

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268689)

SM

Sydney M.

Accounts Receivable Specialist

> "This helps us reply to customers faster and provide better service."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6403100)

KB

Kasey B.

Claims Secretary

> "I hate that I have to click somethin in order to see the whole conversation and I hate that I am not notified when I have a message."

[See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6078562)

[View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

## User interface

[Thryv](https://www.capterra.com/p/156926/Thryv/)

4.21 (533)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

4.63 (1,193)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Thryv

18/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/156926/Thryv/#features)

Text Request

Top features

19/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/167015/Text-Request/#features)

### Recognition

Thryv is recognized as a top-rated tool in 3 Capterra Shortlist reports

Text Request is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Thryv

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Text Request

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Thryv

-   By Thryv
-   Located in United States
-   Founded in 2011

Text Request

-   By Text Request
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

vs

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4.1

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[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

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Contact vendor for pricing

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4.6

4.6

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[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

vs

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4.1

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4.1

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[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/)

$59/month

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Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber)

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$244/month

Price

$14/month

4.1

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-156926/Zoho-CRM-vs-Thryv)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,426)](https://www.capterra.com/p/180347/Telegram/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram)

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$244/month

Price

$50/month

4.1

Features

4.3

4.1

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/156926-157279/Thryv-vs-Dynamics-365)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

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$59/month

Price

$199/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-167015/Weave-vs-Text-Request)

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

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$7/year

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4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156926-204998/Thryv-vs-Bigin-by-Zoho-CRM)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$59/month

Price

$69/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request)

[Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$244/month

Price

$14.99/month

4.1

Features

4.6

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/156926-178819/Thryv-vs-EngageBay-Marketing)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

vs

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/)

$59/month

Price

$59/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI)