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better software since 1999
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Being a small business owner can be overwhelming. At Thryv, we created simple software to help them get organised, communicate with their customers, and get paid, so they can get back in control.
We are the UK's leading total reputation solution for the Hospitality sector
Great customer service & training. The Thryv team finds out what is most important to you and helps you with that first.
I cancelled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I'm stuck with a 6 month contract.
The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it.
I am now requesting cancellation and they still giving me the run-around. I have made it clear that if I don't get a refund I will file a complaint with the bank "fraud" claim.
I am still learning and still developing new habits to work with this system, but I feel very confident that, because they are committed to helping me, we will reap a good ROI with this service.
This is the worse thing I've ever wasted money on in my 13 years of business.
Great overall experience. Customer service is very good with helping understand the program.
It can not connect to a dialer system which i need really bad may have to get another crm due to this issue.
Ease of use and customer service team as they have been super helpful with all of our requests.
Doesn't integrate with the pay at the table 'Sunday app' so we cant prompt guests to leave reviews on paying.
Having it all in one place makes it easier to reply and engage with our happy or not happy customers.
It doesn't show inbox messages from Facebook pages so ive missed a few.
The FeedItBack team are great, with regular check-ins to update us on new developments and to ensure we're getting what we want from it. Excellent customer support.
Automated trend data on more metrics would be beneficial (i.e. negative topic tags and dish performance).
I really enjoy the simplicity of the platform and ease of use and also the customizable reports. Seeing data the way you want to see it is very helpful and makes it easy to track.
No real cons as any queries or 'wish-list' functions are discussed with the team on the possibility of development.
Marvin: Hi. My name is Marvin, owner of HITS Tax & Bookkeeping Services LLC. A little bit about our company. We provide business solutions involving individual and business income tax preparation and filing. We also provide bookkeeping, payroll services, and we also set up and structure new corporation. We are excited to be a part of Thryv software, which we give a five star rating. Well, we are with the Thryv software. It has helped our business tremendously to communicate professionally and effectively to all of our clients. We're able to use the Thryv software to gather and organize all of our client information in the database. We're also able to use the Thryv software to accept our electronic payments through their merchant system, which has been a great resource for collecting our payments, and also it's been a great blessing that Thryv also connects to our QuickBooks account and it'll change with that as well as our Google account. We use a lot of other Thryv features, the social media features. It's been great to be able to post social media posts on a regular basis about our business services we provide, as well as their website services which has created our website and continue to make the necessary updates so that our clients and potential clients are going to be up-to-date and up to speed about our company and the service that we provide. I have to say, everything. There hasn't been anything that I do not like about Thryv. We absolutely use Thryv each and every day. We rely on Thryv and all of its features. Since we've been using Thryv, it has assisted in providing even more of the growth to our business. So we absolutely utilize [inaudible 00:02:11]. I can't really say I would change anything about Thryv because like I said, we use it to the maximum every day. There's really not one feature that I don't like more than the other. If I could choose anything, it would be a little bit more effectiveness on the campaign, and it could be that I just need a little bit more education on it. But we do utilize the campaign ads, but like I said, I can't really say it's my least favorite just to give something out there. But like I said, we're excited to use Thryv each and every day in every way possible.
Thryv
Feed It Back
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