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Small, medium and large businesses. ON24 is the only webinar platform built with marketers in mind.
I love the ease of scheduling meetings and intuitiveness. I have to share my screen a lot and I love the fact that I can share individual windows instead of doing the full screen every time.
We have multiple problems with the platform that have been plaguing us for months, and go figure - ZOOM customer service will not zoom with us to sort out the issues.
Overall, the product is really good and helped a lot for almost every party to have virtual meetings. Feel like it's better if we could get two versions like free edition & Zoom with premium features.
I think the only problem that I had at first was with the audio and that was because I was using it external source and found it a little confusing each time I logged on.
Overall Zoom is user friendly, easy to use and access, and has clear streaming ability. I love how smooth the video comes through.
When several of us are on at once, there can be severe buffering and lag. I am not sure that this is because of the internet service or because of the program.
If you have larger groups the pricing is pretty good. I like the virtual background feature which is very easy to use and it allows you to bring personality into your video feed.
There is often issues with freezing up or with sound kickback. Sometimes kids are kicked out or freeze for no reason.
They have been very pleased with the results of their webinars and appreciate the result reports that I pull from the system.
Well, the customer service levels can be confusing and seem disjointed (call center vs chat vs account manager) and sometimes not everyone is on the same page.
Excellent company to work with. They make webinars fun and interesting for their customers.
Sometimes the quality can be lacking in the video, this could be a problem on our end. I would also say that the delay between the speaker and the audience can be a little frustrating at times.
Overall, the experience has been very good. The support is excellent, the product is easy to use and has a lot of fantastic features, that have been lacking in other pies of software.
We struggle trying to edit a past webinar, i.e., shorten it, delete slides, etc. Sometimes we want to cut half of a slide out, and struggle with this editing part.
Our team loves the Simulive feature - it is so great not being limited to strictly a live only recording. Being able to re-record as needed is great.
Sometimes if I need to navigate away from the webinar and just have it running in the background as I am listening, it times out. That is more of an end user complaint though.
Chris: Hi. My name's Chris. I'm an instructional designer in a company that's about 12, 13 of us. We use Zoom all the time, and I rate it around a five. Before we started using Zoom back in the dark ages, I used Webex and Citrix I think it was, and it was just clunky and it was really hard to get the people at the other side of it to understand how it works. So the reason we use Zoom all the time is that it gives a really clear picture, but more than anything else, it's that it's easy for people to use and that's really important for us. We don't want to lose people because they can't figure out how to get on or get the picture, or ask a question to use the chat, and Zoom makes it all easy. So I think Zoom is winning the video war because it's so easy to use. It's easy for anybody to use whether they want to download the app or use it in their web browser. That's its main point as far as I'm concerned. So my recommendation is if you're going to have a go with Zoom with your team, you should get your team to all have a play with it before you get anybody outside of your business to do it. That way you can get used to the tools and the toolbox at the bottom and all the things that you can do within Zoom. Have a real strong play with it. That way when you've got your actual clients or whatever on the call, you look like pros.
Lauren N.: My name is Lauren. I'm an events marketing manager. I would rate ON24 as a four, and for more reviews, click below. Previously, we had used GoTo Webinar in Zoom, and they just did not have enough features for us to really get the full customization out of our webinars and get our full stretch of engagement. We chose ON24 because of how much you could customize the platform, customize the emails that go out to our registrants and attendees, and really give a full scope of the action items that they can do while they're in the webinar, how much they can talk with our speakers, and how much that we feel like we can really share with our customer base. I will say getting started was slightly tricky learning everything on the platform, because it was not as user-friendly as it is now. The actual presenter side of the platform has changed a huge amount just in the last couple years with the release of their new elite studio. But once now you get going with all of that, it is all pretty straightforward and they have a great support chat system and support email system as well. I recommend, and I think they'll actually probably make you do this, set up with ON24 representative to walk you through the platform, give you a full demo, full scope, let them ask you what your initiatives are and what you're looking for in this platform so that way they can make sure they can fulfill that for you. But with all their new features and technology coming out, I have a feeling that it could work for nearly everybody, and then just make sure that it looks and feels how you want it to. But otherwise, I think that it's a good move.
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Zoom Events and Webinars
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ON24
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