# Compare Dynamics 365 vs monday service 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Dynamics 365 and monday service based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157279-10023357/Dynamics-365-vs-monday-service --- # Dynamics 365 vs monday service Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Dynamics 365monday service2/4 selected [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,820 reviews](#user-reviews) Positive 5,135 Neutral 550 Negative 135 [## monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) Starting Price $31.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 105 Neutral 1 Negative 2 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings CRM 4.4 Support Ticket Management 4.4 Inbox Management NA Live Chat NA Chatbot NA \--%Fit Missing features Not enough reviews Feature ratings CRM 4.1 Support Ticket Management 4.2 Inbox Management \-- Live Chat NA Chatbot NA User satisfaction User satisfaction 4.4 User reviews[5,820](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 User satisfaction 4.6 User reviews[108](https://www.capterra.com/p/10023357/monday-service/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 Price starts from Price starts from $50Per User, Per Month - Free version - Free trial Price starts from $31Per Month - Free version - Free trial Best for Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. Best for Not provided by vendor ## User reviews Pros & cons Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows,..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) EL Evan L. Regional Business Manager > "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) RAL ROSA ARLEIA L. GERENTE > "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007) KA Khyan A. Manager > "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) KA Khyan A. Manager > "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) Matt S. Activation Manager > "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831) VR Verified Reviewer Marketing Manager CRM > "It can be hard to finetune to specific needs and existing things require rework to business special needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) DT Dolores T. Teacher > "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) EM Ezekiel M. Systems Engineer > "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) VR Verified Reviewer Power platform developer > "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) PG Phani G. accounts manager > "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223) MM Musa M. Software Developer > "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) SA Steven A. Multimedia Specialist > "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) IS Intiaj S. Owner > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800) JA Jaime A. Owner > "I am a very small oen employee business and the cost is too much for me at the moment" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) RA Rizwan A. Development Manager > "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212) SS Sergio S. Ports Operations Manager > "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) AB Aaron B. Manufacturing Engineer > "I have not migrate into new outlook because of this." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) KC Kajo C. Ecom Exec > "The learning curve is steep, especially if you aren't used to MS way of doing things." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828) Hicham M. Freelance Character Designer > "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) BJC Barbara Jessica C. Marketer > "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) AV Alexandra V. People Business Partner > "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) VR Verified Reviewer Health care administrator > "Implementation could be complex without proper training and learning." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952) VR Verified Reviewer Analyst > "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) SE Santiago E. Coordinador de bodega > "I consider the cost of one professional license is a bit expensive" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023) KA Khyan A. Manager > "From an SDR lens, the biggest win is visibility and structure in the sales pipeline." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) RM Rodney M. Kitchen and appliances installation > "The outlook email , is very annoying, you never see when arrived the email" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6474055) RK Ritesh K. freelancer > "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779) SM Seriana M. Estimator > "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4974298) Eric T. Manager, Project Management Office > "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. " [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353) RG Rne G. Sales > "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) DD Devon D. Account Representative > "I like that we can integrate automation into it, we can send emails and track calls and notes all in..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057) Derik P. Account Manager > "Some of the most useful features, like workload and chart views, are excluded from the basic paid..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6867037) CH Cerissa H. Lead Family Advocate > "It helps keep all our client information organized which is a benefit both to our staff and those that..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203) TR Tony R. Vice President of Sales > "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better,..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108) AW Alan W. Assistant portfolio manager > "The flexibility to build workflows that match our specific processes is a huge advantage." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865577) EB Elyashiv B. Director of Finance and Accouting > "Merging duplicate contacts in CRM does not work well." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135) LD LaToya D. Success Coach > "My colleagues can also access my input in real time and we can share data easily." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314) JV Josh V. Finance Brokers > "Some of the automations can feel clunky to set up and not as easier as other platforms to set up and..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865596) Edward L. Research Analyst > "I like the open format which allows virtually any format of CRM to be done." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060) NT Nick T. Business Development Manager > "Also your AI customer service bot would no send me to a person when i asked even though it could not..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291) DM Destiny M. Director of Business > "I currently use it with my employer, but when I open my childcare center next year, I’m eager to use..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110) Edward L. Research Analyst > "That being said it took too much time to narrow down my own business model into the site." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060) MC Macaulley C. IT Management > "I believe Monday has been a great asset to our company, it has boosted the progression for the IT team..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558) TR Tony R. Vice President of Sales > "It makes a mess in the contact activates and again causes extra work. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108) LD LaToya D. Success Coach > "It has allowed me to streamline a lot of my processes." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314) JC Jake C. Educator > "The interface feels stressful due to being too "busy" looking." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204) Sayma B. IT Technician > "There's a lot of templates, saving you so much time compared to starting and making a dashboard from..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6346712) MW Morgan W. Real Estate Investment Sales > "I would say the only negative thing about this service is the fast that its not marketed everywhere..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240) MF Marla F. Marketing Specialist > "The fact that it emails the other members of my team with my updates is amazing. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865122) RN Ryan N. CRM > "I now get random popups trying to sell me things constantly" [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078) RC Ripon C. IT Executive > "It also offers multiple levels of user access, so each user can be given different levels of access to..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4804814) MC Macaulley C. IT Management > "Sorting through projects seems a bit clunky when you are attempting to find things." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558) DH Diana H. Marketing Project Manager > "I love how I am able to access Monday.com anywhere in the world at any time." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865055) AV ALAN V. OWNER > "THE LACK OF ONBOARDING AND TRAINING." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865353) JC Jake C. Educator > "It can help improve team efficiency 10x." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204) MC Maggie C. Sales > "I have worked for companies that really struggle with this application." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491) CG Christi G. Recruiter > "Helps with efficiency and communication." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865132) RN Ryan N. CRM > "TOO MANY ADDS. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078) NI Noah I. Founder > "Monday is absolutely amazing for organization and automations are quite powerful as well." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865067) JS Joshua S. IT Director > "I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517) Deep K. IT Testing > "The boards and colored states on monday com make keeping track of projects fun." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142) AB Ali B. Senior Managing Director - Real Estate Private Equity > "I am not very organized. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865276) MC Macaulley C. IT Management > "The ability to project manage has been a great help for the IT team within our company." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558) HD Haythum D. IT Engineer > "The pricing of Monday.com can be perceived as expensive" [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4944303) DM Destiny M. Director of Business > "Monday offers a high degree of customization." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110) JM Jessy M. IT Manager and Client Success Partner > "I was concerned about the lack of adjustability in the user interface." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718) [View Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/) ## User interface [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,820) [monday service](https://www.capterra.com/p/10023357/monday-service/) 4.56 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Dynamics 365 12/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) monday service Top features 15/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/10023357/monday-service/#features) ### Recognition Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to monday service ### Deployment & support Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos monday service Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 monday service - By monday.com - Located in Israel - Founded in 2014 ## Popular Comparisons [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,439)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) $50/month Price $38/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/157279-190778/Dynamics-365-vs-QuickBooks-Online) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $31/month Price $25/month 4.5 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-10023357/Salesforce-vs-monday-service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $31/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-10023357/Zendesk-vs-monday-service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $50/month Price $39/month 4.3 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-157279/Jobber-vs-Dynamics-365) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $31/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-10023357/LiveAgent-vs-monday-service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) $50/month Price $9/month 4.3 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/147657-157279/monday-com-vs-Dynamics-365) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $31/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-10023357/LiveChat-vs-monday-service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,304)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $31/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-10023357/Freshdesk-vs-monday-service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,567)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $50/month Price $10.99/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $31/month Price R$35/month 4.5 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-10023357/Milvus-vs-monday-service)