# Compare Dynamics 365 vs Zendesk Suite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dynamics 365 and Zendesk Suite based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157279-164283/Dynamics-365-vs-Zendesk

---

# Dynamics 365 vs Zendesk Suite Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Dynamics 365Zendesk Suite2/4 selected

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,809 reviews](#user-reviews)

Positive

5,127

Neutral

547

Negative

135

[## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [4,071 reviews](#user-reviews)

Positive

3,636

Neutral

317

Negative

118

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,267 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.4

Activity Dashboard

4.4

71%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.3

Activity Dashboard

4.6

User satisfaction

User satisfaction

4.4

User reviews[5,809](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

User satisfaction

4.4

User reviews[4,071](https://www.capterra.com/p/164283/Zendesk/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.2

Customer support

4.3

Price starts from

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

Best for

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## User reviews

Pros & cons

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

MG

MARIE G.

Accountant

> "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

DH

Daniel H.

Developer

> "Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6779808)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

Gary F.

Owner

> "The seamless integration with other Microsoft applications and the ability to customize modules based on our specific requirements have enabled us to enhance productivity..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6287433)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

AV

Arihant V.

Senior Finance Executive

> "When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6293498)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

DM

Deep M.

Owner

> "The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6290008)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

Mary E P.

Assistant Project Manage

> "The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6274945)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

AL

Andre L.

Program Manager

> "First, the interface is a bit clunky and unorganized."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

SJ

Salvador J.

Merchant Service Respresentative

> "Sometimes locating a case or account can be difficult. When looking for a case, I cannot modify the "Date Created On" So I can see the latest case of the account."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4718347)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

AM

Andres M.

Research

> "sometimes their customer service is not that effective"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6235260)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

Lindsey Raye P.

Marketing Automation Specialist

> "The leads and contacts or opportunities are hard to connect"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6296022)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

MG

MARIE G.

Accountant

> "Very antiquated bank reconciliations and reporting."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

CD

Christian D.

Manager

> "I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

VR

Verified Reviewer

DMV clerk

> "As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6844346)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

Eric T.

Manager, Project Management Office

> "This is a huge time saver for administrators when working with large pipelines of projects."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

JcN

John christian N.

Sales Executive Representative

> "Complexity of the system can be a bit overwhelming and time-consuming that ends up recruiting additional team to our organization just to focus more on ERP side."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4733043)

Junaid E.

National IT Manager

> "Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

Ahmed S.

Microsoft sales advocate

> "Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7063554)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

PT

Pablo T.

CX Consultant

> "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564)

VR

Verified Reviewer

Systems Administrator

> "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

Ifra S.

Zendesk Developer

> "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

LZ

Liron Z.

Software engineer manager

> "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

VR

Verified Reviewer

Digital asset manager

> "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510)

SL

Sapph L.

Communications specialist

> "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

Abhishek R.

Project Analyst

> "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

MJ

Melanie J.

HR Manager

> "The latest updates with reporting are difficult to navigate and removed helpful features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137)

PK

Phillip K.

IT Support Officer

> "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

JC

Jaya C.

System Engineer

> "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508)

SK

Simranjit K.

Admin

> "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541)

YK

Yevgeniy K.

Data Analyst

> "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092)

SK

Sarah K.

People Ops Manager

> "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820)

PK

Phillip K.

IT Support Officer

> "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

CB

Cynthia B.

Manager of Registration Services

> "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

MB

Matthew B.

Operations Director

> "The pricing structure can also become expensive as you scale, especially if you need premium features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363)

Abhishek R.

Project Analyst

> "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

ML

Mikes L.

IT Manager

> "Zendesk Suite costs are every day increasing, a challenge to small enterprises"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768)

CB

Cynthia B.

Manager of Registration Services

> "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

SC

Sean C.

Marketer

> "It can be expensive for a small business, and ironically, their own customer service is not always available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146)

Ifra S.

Zendesk Developer

> "It helps align sales and support teams by providing context around customer interactions."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

HC

Heather C.

Marketing Manager

> "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092)

JJ

Jobin J.

Senior Platform Engineer

> "The reporting tools are useful for tracking team performance and monitoring overall efficiency."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183)

VR

Verified Reviewer

IT Admin

> "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715)

GC

Graziana C.

Customer Operations Lead

> "Zendesk is powered to bring all the customer support solutions together, with an organized interface"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

MY

Melony Y.

Senior Director of Consumer Support

> "Very often, they don't ask clarifying questions and provide a link to an irrelevant article."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

MW

Mauricio W.

Senior Sales Executive at WhiteWater, Inc.

> "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661)

MG

Mayra G.

Warehouse Manager

> "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940)

HT

Haruki T.

Sr. ADR

> "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228)

AH

Ashli H.

Client Solutions Navigator

> "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551)

JET

Jan Ericka T.

Customer Service Representative

> "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494)

LZ

Liron Z.

Software engineer manager

> "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

LS

Leonardo S.

Support Analyst

> "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758)

GY

Greg Y.

Head of Customer Experience

> "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504)

MB

Malkiel B.

Customer Service Supervisor

> "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

DM

Dana M.

Fulfillment Manager

> "This can be very time consuming when notifying a group of customers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983)

DL

David L.

Head of Sales

> "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

MY

Melony Y.

Senior Director of Consumer Support

> "As the leader of my support team, I would never pay for AI tools that provided this level of support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

VR

Verified Reviewer

Onboarding

> "The reporting and analytics features provide valuable insights into support performance metrics, enabling us to identify trends and areas for improvement."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6305827)

Abhishek R.

Project Analyst

> "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

JI

Jahidul I.

Finance

> "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392)

Abhishek R.

Project Analyst

> "Interoperability between some modules might be an issue at the beginning of usage period as well."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

TW

Taylor W.

Construction Engineering

> "Using Zendesk allows for equal distribution of work when it comes to phone calls so that each agent is still able to continue their job with working on the support..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6292315)

ST

Sebuliba T.

Customer Success Manager

> "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568)

SC

Stefano C.

Marketing manager

> "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents one..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

Kalina B.

Freelance and Human resources

> "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436)

TG

Tim G.

Customer Service Executive

> "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

AC

Alliant C.

Support Manager

> "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250)

Ifra S.

Zendesk Developer

> "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

MD

Michelle D.

Academic Experience

> "The options for smaller teams are not great in terms of features/ pricing."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056)

SC

Stefano C.

Marketing manager

> "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

DT

Daniel T.

IT Engineer

> "The reporting leaves alot to be desired. As you move through the tiers it can become pricey."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173)

AR

Anugrah R.

Teammate

> "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

HN

Harshad N.

Technical Support Expert

> "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848)

SL

Sapph L.

Communications specialist

> "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

KY

Katie Y.

Head of Customer Success

> "They do not notify you in any way if your messages can't be delivered (bounces, etc)"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863)

BR

Busola R.

Manager

> "I love zendesk for its ability to keep a history of your communication with customers and its ability to easily send and receive emails back and forth"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6326931)

NF

Niall F.

Head of Design

> "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680)

DL

David L.

Head of Sales

> "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

Andrew K.

Chief Executive Officer

> "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376)

AI

Alukut I.

IT Support Specialist

> "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329)

Rudy B.

Founder

> "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges."

[See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013)

VR

Verified Reviewer

Systems Administrator

> "An overall good experience which gives you several options/abilities to make resolving tickets seamless."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

CT

Christian T.

Senior staff engineer

> "The only downside I found with Zendesk Suite is that setting up advanced features can be a bit complicated at first."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6306812)

AR

Anugrah R.

Teammate

> "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

SG

Shannon G.

Administrative

> "Having to log in again after a very short amount of inactivity is a pain."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6777576)

KM

Kauser M.

Manager

> "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588)

TG

Tim G.

Customer Service Executive

> "It also starts to get expensive when you move beyond the most basic plans."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

MB

Malkiel B.

Customer Service Supervisor

> "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and ecosystem."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

PB

Paige B.

Business support management

> "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586)

GC

Graziana C.

Customer Operations Lead

> "The ticketing system is brilliant, with robust prioritization capabilities"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

PS

Pamela S.

Agent

> "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439)

TK

Tim K.

Chief of Staff

> "The personalized macros really increase Agent productivity too."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562)

RP

Rachel P.

Office Manager

> "There have been just a few times when I have had to wait for an extended period of time for a live agent to help with an issue."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6325636)

SG

Steven G.

Production Supervisor

> "So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6329222)

Rudy B.

Founder

> "Lost all our data and help center content due to their rigid policies."

[See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013)

AG

Angela G.

Customer support

> "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011)

RP

Randy P.

Account manager

> "User management on admin side is quite tricky to get used to"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6808598)

AC

Alliant C.

Support Manager

> "It works well with many different channels and makes sure no customer message slips through."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250)

VR

Verified Reviewer

SDR

> "I dislike that it doesn’t give you notifications when you’re not on the page"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459)

[View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

## User interface

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,809)

4.41 (4,071)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Dynamics 365

Top features

27/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

Zendesk Suite

23/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/164283/Zendesk/#features)

### Recognition

No recognitions have been awarded to Dynamics 365

No recognitions have been awarded to Zendesk Suite

### Deployment & support

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zendesk Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

Zendesk Suite

-   By Zendesk
-   Located in United States
-   Founded in 2007

## Popular Comparisons

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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4.4

Features

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4.3

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[View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

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$25/month

4.3

Features

4.4

4.1

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[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

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$39/month

Price

$15/month

4.4

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

$50/month

Price

$39/month

4.3

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-157279/Jobber-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

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$39/month

Price

$25/month

4.4

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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$50/month

Price

$9/month

4.3

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147657-157279/monday-com-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

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$39/month

Price

$19/month

4.4

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

$50/month

Price

$31.1/month

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$39/month

Price

$25/month

4.4

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$50/month

Price

$10.99/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$39/month

Price

$0/month

4.4

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)