# Compare Dynamics 365 vs Zendesk Suite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dynamics 365 and Zendesk Suite based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157279-164283/Dynamics-365-vs-Zendesk

---

# Dynamics 365 vs Zendesk Suite Features and Cost Comparison

Last updated June 2nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Dynamics 365Zendesk Suite2/4 selected

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,834 reviews](#user-reviews)

Positive

5,147

Neutral

551

Negative

136

[## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$115.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [4,083 reviews](#user-reviews)

Positive

3,648

Neutral

316

Negative

119

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## Summary

* * *

Key features rated by users

Features selected based on 17,855 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.4

Activity Dashboard

4.3

70%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.3

Activity Dashboard

4.4

User satisfaction

User satisfaction

4.4

User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

User satisfaction

4.4

User reviews[4,083](https://www.capterra.com/p/164283/Zendesk/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.2

Customer support

4.3

Price starts from

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Price starts from

$115Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

Best for

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## User reviews

Pros & cons

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Blake A.

IT Technician

> "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

CEO

> "Sometimes it becomes slow and there are random bugs with invoicing and bank sync."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

AV

Arne V.

Controller

> "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

JP

Jonathan P.

Digital Content Specialist

> "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

Blake A.

IT Technician

> "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Breanna G.

Onboarding Coordinator

> "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

VR

Verified Reviewer

Sales Specialist

> "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

SS

Sarita S.

Lead software engineer

> "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MS

Martina S.

VP

> "It often feels like a system built for administrators rather than everyday users."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

BL

Byron L.

Software Developer

> "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

VR

Verified Reviewer

Full Stack Developer

> "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819)

Breanna G.

Onboarding Coordinator

> "Training new staff on it is difficult."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

MB

Matt B.

Senior Software Engineer at JEOL USA

> "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Jane F.

Personal Lines Executive

> "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287)

CB

Christine B.

Pilates transformation expert

> "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559)

CB

Christine B.

Pilates transformation expert

> "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559)

LZ

Liron Z.

Software engineer manager

> "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

Abhishek R.

Project Analyst

> "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

SL

Sapph L.

Communications specialist

> "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

PT

Pablo T.

CX Consultant

> "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564)

YK

Yevgeniy K.

Data Analyst

> "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092)

PK

Phillip K.

IT Support Officer

> "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

PK

Phillip K.

IT Support Officer

> "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

SK

Sarah K.

People Ops Manager

> "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820)

VR

Verified Reviewer

Systems Administrator

> "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

CB

Cynthia B.

Manager of Registration Services

> "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

ML

Mikes L.

IT Manager

> "Zendesk Suite costs are every day increasing, a challenge to small enterprises"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768)

Abhishek R.

Project Analyst

> "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

HC

Heather C.

Marketing Manager

> "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092)

Ifra S.

Zendesk Developer

> "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

VR

Verified Reviewer

IT Admin

> "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715)

CB

Cynthia B.

Manager of Registration Services

> "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

AH

Ashli H.

Client Solutions Navigator

> "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551)

Richard B.

Managing Director

> "Helps us keep customer support issues organised and provides a means to publish our help documentation."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822)

LZ

Liron Z.

Software engineer manager

> "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

GC

Graziana C.

Customer Operations Lead

> "Zendesk is powered to bring all the customer support solutions together, with an organized interface"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

GY

Greg Y.

Head of Customer Experience

> "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504)

VR

Verified Reviewer

Digital asset manager

> "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510)

MJ

Melanie J.

HR Manager

> "The latest updates with reporting are difficult to navigate and removed helpful features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137)

MW

Mauricio W.

Senior Sales Executive at WhiteWater, Inc.

> "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661)

Abhishek R.

Project Analyst

> "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

HT

Haruki T.

Sr. ADR

> "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228)

Abhishek R.

Project Analyst

> "Interoperability between some modules might be an issue at the beginning of usage period as well."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

JET

Jan Ericka T.

Customer Service Representative

> "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494)

JC

Jaya C.

System Engineer

> "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508)

MB

Malkiel B.

Customer Service Supervisor

> "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

ST

Sebuliba T.

Customer Success Manager

> "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568)

DL

David L.

Head of Sales

> "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

Kalina B.

Freelance and Human resources

> "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436)

JI

Jahidul I.

Finance

> "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392)

MB

Matthew B.

Operations Director

> "The pricing structure can also become expensive as you scale, especially if you need premium features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363)

SC

Stefano C.

Marketing manager

> "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

SC

Sean C.

Marketer

> "It can be expensive for a small business, and ironically, their own customer service is not always available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146)

TG

Tushar G.

Cloud Engineer

> "Zendesk Suite makes it easy to manage customer conversations from different channels in one place."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088)

HN

Harshad N.

Technical Support Expert

> "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848)

SK

Simranjit K.

Admin

> "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541)

MY

Melony Y.

Senior Director of Consumer Support

> "Very often, they don't ask clarifying questions and provide a link to an irrelevant article."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

SC

Stefano C.

Marketing manager

> "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

KY

Katie Y.

Head of Customer Success

> "They do not notify you in any way if your messages can't be delivered (bounces, etc)"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863)

TG

Tushar G.

Cloud Engineer

> "The interface is straightforward, and the ticketing system helps keep requests organized."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088)

MG

Mayra G.

Warehouse Manager

> "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940)

AR

Anugrah R.

Teammate

> "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

Richard B.

Managing Director

> "Unfortunately, moving away from it is far from simple - we are locked in."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822)

SL

Sapph L.

Communications specialist

> "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

NF

Niall F.

Head of Design

> "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680)

DL

David L.

Head of Sales

> "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

Andrew K.

Chief Executive Officer

> "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376)

AI

Alukut I.

IT Support Specialist

> "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329)

DM

Dana M.

Fulfillment Manager

> "This can be very time consuming when notifying a group of customers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983)

AR

Anugrah R.

Teammate

> "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

MY

Melony Y.

Senior Director of Consumer Support

> "As the leader of my support team, I would never pay for AI tools that provided this level of support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

KM

Kauser M.

Manager

> "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588)

PB

Paige B.

Business support management

> "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586)

MB

Malkiel B.

Customer Service Supervisor

> "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

PS

Pamela S.

Agent

> "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439)

Ifra S.

Zendesk Developer

> "It helps align sales and support teams by providing context around customer interactions."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

AC

Alliant C.

Support Manager

> "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250)

JJ

Jobin J.

Senior Platform Engineer

> "The reporting tools are useful for tracking team performance and monitoring overall efficiency."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183)

VR

Verified Reviewer

SDR

> "I dislike that it doesn’t give you notifications when you’re not on the page"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459)

GC

Graziana C.

Customer Operations Lead

> "The ticketing system is brilliant, with robust prioritization capabilities"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

MD

Michelle D.

Academic Experience

> "The options for smaller teams are not great in terms of features/ pricing."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056)

TK

Tim K.

Chief of Staff

> "The personalized macros really increase Agent productivity too."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562)

HN

Harshad N.

Technical Support Expert

> "Chat on Zendesk by using a mobile is not very appropriate and recommended."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848)

AG

Angela G.

Customer support

> "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011)

DT

Daniel T.

IT Engineer

> "The reporting leaves alot to be desired. As you move through the tiers it can become pricey."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173)

LS

Leonardo S.

Support Analyst

> "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758)

AL

Antony L.

Ecommerce Manager

> "Poor support and lack of customisation/feedback channels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981)

VS

Vibhore S.

Logistics Lead

> "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329)

KH

Krystle H.

Accounts Receivable Specialist

> "It can be expensive for smaller companies, it is also hard to set up (per our IT dept)"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564217)

AA

Ali A.

System Administrator

> "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942)

JA

Jess A.

Zendesk Assistant

> "However, it might feel overwhelming for beginners and costly for smaller teams."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6511711)

TG

Tim G.

Customer Service Executive

> "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

EA

Emma A.

Customer operations manager

> "I might just not see how to do it, but I can't add a secondary contact to my replies."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6497471)

[View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

## User interface

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,834)

4.41 (4,083)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Dynamics 365

Top features

27/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

Zendesk Suite

23/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/164283/Zendesk/#features)

### Recognition

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

Zendesk Suite is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zendesk Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

Zendesk Suite

-   By Zendesk
-   Located in United States
-   Founded in 2007

## Popular Comparisons

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/)

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4.3

Features

4.4

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$115/month

Price

$25/month

4.4

Features

4.4

4.3

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[View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$50/month

Price

$20/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$115/month

Price

$15/month

4.4

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$50/month

Price

$14/month

4.3

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$115/month

Price

$25/month

4.4

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/)

$50/month

Price

$31.1/month

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$115/month

Price

$19/month

4.4

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$50/month

Price

$7/year

4.3

Features

4.5

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$115/month

Price

R$35/month

4.4

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/)

$50/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$115/month

Price

$0/month

4.4

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)