# Compare Dynamics 365 vs Zoho One 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Dynamics 365 and Zoho One based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157279-166175/Dynamics-365-vs-Zoho-One --- # Dynamics 365 vs Zoho One Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Dynamics 365Zoho One2/4 selected [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.1 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,834 reviews](#user-reviews) Positive 5,147 Neutral 551 Negative 136 [## Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.1 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) Starting Price $45.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [134 reviews](#user-reviews) Positive 106 Neutral 11 Negative 17 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Real-Time Data 4.4 Collaboration Tools 4.5 API 3.9 Accounting 4.4 Client Management NA \--%Fit Missing features Not enough reviews Feature ratings Real-Time Data NA Collaboration Tools NA API \-- Accounting 3.4 Client Management 4.4 User satisfaction User satisfaction 4.4 User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 User satisfaction 4.1 User reviews[134](https://www.capterra.com/p/166175/Zoho-One/reviews/) Ease of use 3.8 Functionality 4.3 Value for money 4.1 Customer support 3.6 Price starts from Price starts from $50Per User, Per Month - Free version - Free trial Price starts from $45Flat Rate, Per Month - Free version - Free trial Best for Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. Best for Zoho One is a best fit one-stop solution for small businesses, mid-sized enterprises, large corporations, non-profits, and public administrations. ## User reviews Pros & cons Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Blake A. IT Technician > "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) VR Verified Reviewer CEO > "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) AV Arne V. Controller > "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) JP Jonathan P. Digital Content Specialist > "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) Blake A. IT Technician > "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Breanna G. Onboarding Coordinator > "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) VR Verified Reviewer Sales Specialist > "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) SS Sarita S. Lead software engineer > "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MS Martina S. VP > "It often feels like a system built for administrators rather than everyday users." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) BL Byron L. Software Developer > "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) VR Verified Reviewer Full Stack Developer > "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819) Breanna G. Onboarding Coordinator > "Training new staff on it is difficult." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) KA Khyan A. Manager > "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) MB Matt B. Senior Software Engineer at JEOL USA > "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) KA Khyan A. Manager > "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) EM Ezekiel M. Systems Engineer > "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) PG Phani G. accounts manager > "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) SA Steven A. Multimedia Specialist > "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518) IS Intiaj S. Owner > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) SS Sergio S. Ports Operations Manager > "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752) KC Kajo C. Ecom Exec > "The learning curve is steep, especially if you aren't used to MS way of doing things." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) Hicham M. Freelance Character Designer > "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) AV Alexandra V. People Business Partner > "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) VR Verified Reviewer Health care administrator > "Implementation could be complex without proper training and learning." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952) VR Verified Reviewer Analyst > "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) SE Santiago E. Coordinador de bodega > "I consider the cost of one professional license is a bit expensive" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023) KA Khyan A. Manager > "From an SDR lens, the biggest win is visibility and structure in the sales pipeline." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Steve H. SVP of People and Operations > "I like that we can use a Zoho forms on our website's contact page and have it feed into Zoho Leads with the Lead..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436) KO Keith O. Project Manager > "They release updates with pointless features that no one needs, and then do nothing on the things their customers..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___7035143) Aditya J. Devops > "It includes apps for CRM, email, accounting, project management, HR, and more, so you don’t need separate tools." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958) DW Deborah W. CEO > "Event subscriptions are incomplete and inconsistent across modules." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7018395) MS Manish S. Business Software Specialist > "Instead of switching between multiple tools, I can manage CRM, finance, HR, and collaboration from a single..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) Nikita V. Marketing Manager CRM > "If you have to go out of the way of the Zoho structure then the environment is tough to manipulate and requires..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6097335) Rene M. IT Manager > "As an IT manager overseeing offshore and US-based teams, I appreciate how Zoho One centralizes our tools,..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7067361) AJ Alan J. Managing Director > "The thing that makes Zoho One attractive may also be its weakness. With so many apps to learn, it can be a bit..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___5052803) Steve H. SVP of People and Operations > "I added a private Distributor Resources section that is very useful for my distributors." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436) Ayush S. Application Engineer > "support team is always evading you and end up leaving you in frustration." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6415746) Aditya J. Devops > "The apps integrate smoothly, which makes daily work easier and saves time." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958) KO Keith O. Project Manager > "Support is terrible and the whole thing is not at all intuitive." [See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___7035143) GM Gregory M. Director > "It also allows us to take plenty of notes and include all the information we need in each account." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6406909) AJ Alan J. Managing Director > "It feels like everything we need is available but the time it's taking is becoming prohibitive. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___5052803) MS Manish S. Business Software Specialist > "I like having all business tools in one integrated platform, which saves time and cost." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) BR Brandon R. Director, Business Development > "Overall, my experience is a frustrating one." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6624497) Aditya J. Devops > "It’s also flexible and affordable, especially compared to using multiple separate tools." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958) RC Rob C. CEO > "It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of promises, little..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6176238) MS Manish S. Business Software Specialist > "For example, CRM integrates well with invoicing, but setup requires effort." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) VR Verified Reviewer Communications > "Because it has so many features, there are some that an organisation or individual will not need, but you would..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3747880) RV Rahul V. IT and Cybersecurity Coordinator > "The fact that every module communicates to every other module meant we could deal with vendors and assets in a..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6843641) EA Ebrahim A. Owner > "Support - Every issue i had could not be solved by a consultant." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___5005745) AP Alberto P. CIO > "Overall it's been a very positive experience. Once we got past the initial setup, Zoho One became the backbone of..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7174327) LB Les B. MD > "There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___4833540) MS Manish S. Business Software Specialist > "I like Zoho One because it brings almost everything a business needs into one place." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) FN Faisal N. Sales > "too many tabs so users might get confused in the beginning they should run a demo for their users." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3945207) Steve H. SVP of People and Operations > "Incredible for the price." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436) JB Jordanna B. Director > "There is no seamless way to transition between Zoho programs, like a centralized dashboard, and finding your way..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3463188) NL Nick L. Account Manager > "Constantly getting access to new and/or updated tools" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6580458) SS Steve S. President > "Hard to come up with a con - I would have said in the Meeting (zoom like) software not having the blurred..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4522652) RR Ryan R. Inspector > "Enough to get me by and make it a good experience for my business and worth the cost." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6680842) MS Mario S. Owner > "Otherwise you will resign." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6114318) JM John M. Owner / Operator > "It was advertised as an "all-in-one" business solution that "seamlessly" integrates with all your business needs..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) JM John M. Owner / Operator > "Long story short, the Zoho One and Zoho CRM software are full of bugs. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) Ross E. General Manager > "Incredibly positive allowibg us to benefit from a range of software tools rather buying them all separately." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6033631) NP Nick P. CEO > "Nothing because after 15 hours of contacting support on all channels with premium support nothing works!" [See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___3706216) MB Morgan B. Director of Operations > "We can visualize the information most helpful to make business decisions." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6193931) VR Verified Reviewer Communications > "Paying for individual apps is even more expensive." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3747880) TZ Tom Z. CTO > "Happy users are the biggest reward for all those in IT - we achieved it!" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6579016) AA Al A. Manager > "Sometimes the app crashes." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4381452) RV Rahul V. IT and Cybersecurity Coordinator > "Great value for what we pay." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6843641) BF Betsy F. Owner > "I don't like that it takes a long time to set up. But this is key to flexibility. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3734617) Nikita V. Marketing Manager CRM > "It is great if you start from scratch and develop your business processes in Zoho one." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6097335) LB Les B. MD > "e.g. "I cannot log in", a week later - \[sensitive content hidden\]" [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___4833540) KV Kevin V. Product manager > "Every piece of software can integrate with one another." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6031273) SK Sanchit K. Co-founder > "The user interface to say the least and error handling is bad. If I want to change an app owner or service admin..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084) VR Verified Reviewer owner > "Comes with alot of features and products" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4936322) JM John M. Owner / Operator > "The software is full of bugs. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) RC Rob C. CEO > "IT IS CHEAP, that is its only redeeming quality" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6176238) AI Aleksandar I. Managing Director > "Customer support is basically non-existent." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4166813) Prakash C. Manage your business with zoho one > "Zoho one provide many solution at one platform which an business need." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3729258) UA Umair A. Researcher > "Support is somehow not as good as compared to other solutions." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4474956) RM Radwa M. Product Manager > "CRM is great tool to mange sales process with artificial intelligent help and log all of activities and manage..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3018790) VR Verified Reviewer Founder and CEO > "I have found the interface to be lagging at time, with occasionally long load time when moving between products." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578) AD Allan D. Head of Information Security > "It's a great tool, I would happily deploy this in future workplaces" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6175600) VR Verified Reviewer Consultant > "Internal integrations couldn't help me bring together everything in one place." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3582265) VR Verified Reviewer Founder and CEO > "Zoho One has allowed to continue using the products that "get it done" while integrating smoothly with each other..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578) Tim S. Managing director > "Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058) CS Claire S. Spiritual Mentor and Coach > "It is also useful to go to one dashboard for these apps, which I can arrange in a way that suits me, to manage the..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3551623) JM John M. Owner / Operator > "There's nothing "seamless" about it." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) JB Jordanna B. Director > "Zoho One gives companies access to basically all Zoho programs which makes it an exceptional value if using more..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3463188) SK Sanchit K. Co-founder > "Assigning apps to users is a painful process" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084) Daniel N. CEO > "I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM,..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2419077) SK Sanchit K. Co-founder > "Team doesn't respond on time and you have to follow up." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084) SS Steve S. President > "Workflows save time/effort and are very easy to create" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4522652) MS Myrna S. President > "My consultant wasn't thrilled with their offering to start with and this only made it worse." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3310165) RM Radwa M. Product Manager > "zoho people mange all hr tasks which make easy to track employee attendance and leaves and so much more." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3018790) JT Jordan T. COO > "The customer support is horrible." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3612204) Alec Anton S. Lawyer > "To get the most out of it, you need to really design an ecosystem and utilise Zoho apps wherever possible." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3421924) Tim S. Managing director > "I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058) Alec S. Legal Investigator > "I can run my business according to a simple monthly fee and still offer clients everything from virtual meetings..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2839650) VR Verified Reviewer Consultant > "They don't always solve your problem either." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3582265) Tim S. Managing director > "years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense,..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058) MS Myrna S. President > "unreliable with support as described above." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3310165) VM Vincent M. C.E.O. > "I'm very satisfied, I'm very technical and have a lot of skills so doing some of the stuff that most people are..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3090119) BS BALJIT S. Owner > "The support team is always evading you and end up leaving you in frustation." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2833428) VR Verified Reviewer Founder and CEO > "Quick and easy integration, truly puts everything "under one roof" with an intuitive interface and great..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578) PB Patrik B. Software Engineer > "Too expensive for small businesses," [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2895550) VM Vincent M. C.E.O. > "We use the email templates quite frequently, that's a real timesaver." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3090119) BS BALJIT S. Owner > "The company has worst customer services." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2833428) [View Reviews](https://www.capterra.com/p/166175/Zoho-One/reviews/) ## User interface [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,834) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) 4.14 (134) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Accounting 150 Important Activity Dashboard 120 Important Dynamics 365 Top features 34/50 - Access Controls/Permissions - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Business Process Automation - Calendar Management - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Management - CRM - Customizable Branding - Customizable Fields - Customizable Templates - Data Import/Export - Document Management - Drag & Drop - Electronic Payments - Employee Management - Financial Management - Generative AI - HR Management - Inventory Management - Marketing Automation - Mobile Access - Order Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Productivity Tools - Project Management - Purchase Order Management - Purchasing & Receiving - Quotes/Estimates - Real-Time Data - Reminders - Reporting & Statistics - Sales Automation - Scheduling - Supply Chain Management - Support Ticket Management - Task Management - Third-Party Integrations - Time & Expense Tracking - Time Off Management - Training Management [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) Zoho One 29/50 - Access Controls/Permissions - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Business Process Automation - Calendar Management - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Management - CRM - Customizable Branding - Customizable Fields - Customizable Templates - Data Import/Export - Document Management - Drag & Drop - Electronic Payments - Employee Management - Financial Management - Generative AI - HR Management - Inventory Management - Marketing Automation - Mobile Access - Order Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Productivity Tools - Project Management - Purchase Order Management - Purchasing & Receiving - Quotes/Estimates - Real-Time Data - Reminders - Reporting & Statistics - Sales Automation - Scheduling - Supply Chain Management - Support Ticket Management - Task Management - Third-Party Integrations - Time & Expense Tracking - Time Off Management - Training Management [See all features](https://www.capterra.com/p/166175/Zoho-One/#features) ### Recognition Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports Zoho One is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho One Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 Zoho One - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) vs [WPS Office](https://www.capterra.com/p/126794/WPS-Office/)[4.47 (1,537)](https://www.capterra.com/p/126794/WPS-Office/reviews/) $45/month Price $29.99/year 4.3 Features 4.4 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/126794-166175/WPS-Office-vs-Zoho-One) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) $45/month Price $9/month 4.3 Features 4.5 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/147657-166175/monday-com-vs-Zoho-One) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $50/month Price $14/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) vs [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,475)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) $45/month Price $38/month 4.3 Features 4.3 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/166175-190778/Zoho-One-vs-QuickBooks-Online) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) $45/month Price $39/month 4.3 Features 4.3 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-166175/Jobber-vs-Zoho-One) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $50/month Price $7/year 4.3 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $45/month Price $10.99/month 4.3 Features 4.4 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/166175-184581/Zoho-One-vs-Asana-PM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (134)](https://www.capterra.com/p/166175/Zoho-One/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $45/month Price $25/month 4.3 Features 4.4 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-166175/Salesforce-vs-Zoho-One)