# Compare Dynamics 365 vs Zoho One 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dynamics 365 and Zoho One based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157279-166175/Dynamics-365-vs-Zoho-One

---

# Dynamics 365 vs Zoho One Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Dynamics 365Zoho One2/4 selected

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.1 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,819 reviews](#user-reviews)

Positive

5,135

Neutral

549

Negative

135

[## Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.1 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

3.8

Customer Service

3.6

Reviews Sentiment

Based on [133 reviews](#user-reviews)

Positive

105

Neutral

11

Negative

17

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## Summary

* * *

Key features rated by users

Features selected based on 2,044 reviews from business management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Real-Time Data

4.3

Collaboration Tools

4.5

API

3.8

Accounting

4.2

Client Management

NA

\--%Fit

Missing features

Not enough reviews

Feature ratings

Real-Time Data

NA

Collaboration Tools

NA

API

\--

Accounting

3.4

Client Management

4.4

User satisfaction

User satisfaction

4.4

User reviews[5,819](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

User satisfaction

4.1

User reviews[133](https://www.capterra.com/p/166175/Zoho-One/reviews/)

Ease of use

3.8

Functionality

4.3

Value for money

4.1

Customer support

3.6

Price starts from

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Price starts from

$45Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

Best for

Zoho One is a best fit one-stop solution for small businesses, mid-sized enterprises, large corporations, non-profits, and public administrations.

## User reviews

Pros & cons

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RM

Rodney M.

Kitchen and appliances installation

> "The outlook email , is very annoying, you never see when arrived the email"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6474055)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

SM

Seriana M.

Estimator

> "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4974298)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

RG

Rne G.

Sales

> "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

MS

Manish S.

Business Software Specialist

> "Instead of switching between multiple tools, I can manage CRM, finance, HR, and collaboration from a single..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373)

KO

Keith O.

Project Manager

> "They release updates with pointless features that no one needs, and then do nothing on the things their customers..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___7035143)

Steve H.

SVP of People and Operations

> "I like that we can use a Zoho forms on our website's contact page and have it feed into Zoho Leads with the Lead..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436)

DW

Deborah W.

CEO

> "Event subscriptions are incomplete and inconsistent across modules."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7018395)

Aditya J.

Devops

> "It includes apps for CRM, email, accounting, project management, HR, and more, so you don’t need separate tools."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958)

Nikita V.

Marketing Manager CRM

> "If you have to go out of the way of the Zoho structure then the environment is tough to manipulate and requires..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6097335)

Rene M.

IT Manager

> "As an IT manager overseeing offshore and US-based teams, I appreciate how Zoho One centralizes our tools,..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7067361)

AJ

Alan J.

Managing Director

> "The thing that makes Zoho One attractive may also be its weakness. With so many apps to learn, it can be a bit..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___5052803)

MS

Manish S.

Business Software Specialist

> "I like having all business tools in one integrated platform, which saves time and cost."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373)

Ayush S.

Application Engineer

> "support team is always evading you and end up leaving you in frustration."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6415746)

MS

Manish S.

Business Software Specialist

> "For example, CRM integrates well with invoicing, but setup requires effort."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373)

KO

Keith O.

Project Manager

> "Support is terrible and the whole thing is not at all intuitive."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___7035143)

Steve H.

SVP of People and Operations

> "I added a private Distributor Resources section that is very useful for my distributors."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436)

LB

Les B.

MD

> "There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___4833540)

RV

Rahul V.

IT and Cybersecurity Coordinator

> "The fact that every module communicates to every other module meant we could deal with vendors and assets in a..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6843641)

AJ

Alan J.

Managing Director

> "It feels like everything we need is available but the time it's taking is becoming prohibitive. "

[See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___5052803)

Aditya J.

Devops

> "The apps integrate smoothly, which makes daily work easier and saves time."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958)

BR

Brandon R.

Director, Business Development

> "Overall, my experience is a frustrating one."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6624497)

MS

Manish S.

Business Software Specialist

> "I like Zoho One because it brings almost everything a business needs into one place."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373)

RC

Rob C.

CEO

> "It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of promises, little..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6176238)

GM

Gregory M.

Director

> "It also allows us to take plenty of notes and include all the information we need in each account."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6406909)

LB

Les B.

MD

> "e.g. "I cannot log in", a week later - \[sensitive content hidden\]"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___4833540)

Aditya J.

Devops

> "It’s also flexible and affordable, especially compared to using multiple separate tools."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958)

VR

Verified Reviewer

Communications

> "Because it has so many features, there are some that an organisation or individual will not need, but you would..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3747880)

Steve H.

SVP of People and Operations

> "Incredible for the price."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436)

EA

Ebrahim A.

Owner

> "Support - Every issue i had could not be solved by a consultant."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___5005745)

NL

Nick L.

Account Manager

> "Constantly getting access to new and/or updated tools"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6580458)

FN

Faisal N.

Sales

> "too many tabs so users might get confused in the beginning they should run a demo for their users."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3945207)

RR

Ryan R.

Inspector

> "Enough to get me by and make it a good experience for my business and worth the cost."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6680842)

JB

Jordanna B.

Director

> "There is no seamless way to transition between Zoho programs, like a centralized dashboard, and finding your way..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3463188)

RV

Rahul V.

IT and Cybersecurity Coordinator

> "Great value for what we pay."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6843641)

SS

Steve S.

President

> "Hard to come up with a con - I would have said in the Meeting (zoom like) software not having the blurred..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4522652)

JM

John M.

Owner / Operator

> "It was advertised as an "all-in-one" business solution that "seamlessly" integrates with all your business needs..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150)

VR

Verified Reviewer

Consultant

> "Internal integrations couldn't help me bring together everything in one place."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3582265)

Ross E.

General Manager

> "Incredibly positive allowibg us to benefit from a range of software tools rather buying them all separately."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6033631)

MS

Mario S.

Owner

> "Otherwise you will resign."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6114318)

MB

Morgan B.

Director of Operations

> "We can visualize the information most helpful to make business decisions."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6193931)

JM

John M.

Owner / Operator

> "Long story short, the Zoho One and Zoho CRM software are full of bugs. "

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150)

TZ

Tom Z.

CTO

> "Happy users are the biggest reward for all those in IT - we achieved it!"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6579016)

NP

Nick P.

CEO

> "Nothing because after 15 hours of contacting support on all channels with premium support nothing works!"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___3706216)

Nikita V.

Marketing Manager CRM

> "It is great if you start from scratch and develop your business processes in Zoho one."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6097335)

VR

Verified Reviewer

Communications

> "Paying for individual apps is even more expensive."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3747880)

CS

Claire S.

Spiritual Mentor and Coach

> "It is also useful to go to one dashboard for these apps, which I can arrange in a way that suits me, to manage the..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3551623)

AA

Al A.

Manager

> "Sometimes the app crashes."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4381452)

KV

Kevin V.

Product manager

> "Every piece of software can integrate with one another."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6031273)

BF

Betsy F.

Owner

> "I don't like that it takes a long time to set up. But this is key to flexibility. "

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3734617)

VR

Verified Reviewer

owner

> "Comes with alot of features and products"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4936322)

SK

Sanchit K.

Co-founder

> "The user interface to say the least and error handling is bad. If I want to change an app owner or service admin..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084)

RC

Rob C.

CEO

> "IT IS CHEAP, that is its only redeeming quality"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6176238)

JM

John M.

Owner / Operator

> "The software is full of bugs. "

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150)

Prakash C.

Manage your business with zoho one

> "Zoho one provide many solution at one platform which an business need."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3729258)

AI

Aleksandar I.

Managing Director

> "Customer support is basically non-existent."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4166813)

RM

Radwa M.

Product Manager

> "CRM is great tool to mange sales process with artificial intelligent help and log all of activities and manage..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3018790)

UA

Umair A.

Researcher

> "Support is somehow not as good as compared to other solutions."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4474956)

AD

Allan D.

Head of Information Security

> "It's a great tool, I would happily deploy this in future workplaces"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6175600)

VR

Verified Reviewer

Founder and CEO

> "I have found the interface to be lagging at time, with occasionally long load time when moving between products."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578)

VR

Verified Reviewer

Founder and CEO

> "Zoho One has allowed to continue using the products that "get it done" while integrating smoothly with each other..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578)

JT

Jordan T.

COO

> "The customer support is horrible."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3612204)

JT

Jordan T.

COO

> "I love that Zoho is constantly evolving and adding new functionality to its software."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3612204)

VR

Verified Reviewer

Consultant

> "They don't always solve your problem either."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3582265)

Bart D.

Owner View 360 Marketing

> "It had some really great features but almost to much for a beginner."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3546196)

Tim S.

Managing director

> "Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058)

JB

Jordanna B.

Director

> "Zoho One gives companies access to basically all Zoho programs which makes it an exceptional value if using more..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3463188)

JM

John M.

Owner / Operator

> "There's nothing "seamless" about it."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150)

PB

Patrik B.

Software Engineer

> "Uniquely advanced, great for a midsized business, or a company with at least a dozen users to hundreds of users...."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2895550)

SK

Sanchit K.

Co-founder

> "Assigning apps to users is a painful process"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084)

Daniel N.

CEO

> "I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM,..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2419077)

SK

Sanchit K.

Co-founder

> "Team doesn't respond on time and you have to follow up."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084)

SS

Steve S.

President

> "Workflows save time/effort and are very easy to create"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4522652)

MS

Myrna S.

President

> "My consultant wasn't thrilled with their offering to start with and this only made it worse."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3310165)

RM

Radwa M.

Product Manager

> "zoho people mange all hr tasks which make easy to track employee attendance and leaves and so much more."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3018790)

PB

Patrik B.

Software Engineer

> "Too expensive for small businesses,"

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2895550)

Alec Anton S.

Lawyer

> "To get the most out of it, you need to really design an ecosystem and utilise Zoho apps wherever possible."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3421924)

Tim S.

Managing director

> "I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058)

Alec S.

Legal Investigator

> "I can run my business according to a simple monthly fee and still offer clients everything from virtual meetings..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2839650)

MS

Myrna S.

President

> "unreliable with support as described above."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3310165)

Tim S.

Managing director

> "years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense,..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058)

BS

BALJIT S.

Owner

> "The support team is always evading you and end up leaving you in frustation."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2833428)

VM

Vincent M.

C.E.O.

> "I'm very satisfied, I'm very technical and have a lot of skills so doing some of the stuff that most people are..."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3090119)

BS

BALJIT S.

Owner

> "The company has worst customer services."

[See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2833428)

[View Reviews](https://www.capterra.com/p/166175/Zoho-One/reviews/)

## User interface

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,819)

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)

4.14 (133)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Accounting

150

Important

Activity Dashboard

120

Important

Dynamics 365

Top features

34/50

-   Access Controls/Permissions
-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Billing & Invoicing
-   Business Process Automation
-   Calendar Management
-   Client Management
-   Client Portal
-   Collaboration Tools
-   Communication Management
-   Compliance Management
-   Contact Management
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Payments
-   Employee Management
-   Financial Management
-   Generative AI
-   HR Management
-   Inventory Management
-   Marketing Automation
-   Mobile Access
-   Order Management
-   Payroll Management
-   Performance Metrics
-   Point of Sale (POS)
-   Productivity Tools
-   Project Management
-   Purchase Order Management
-   Purchasing & Receiving
-   Quotes/Estimates
-   Real-Time Data
-   Reminders
-   Reporting & Statistics
-   Sales Automation
-   Scheduling
-   Supply Chain Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Time & Expense Tracking
-   Time Off Management
-   Training Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

Zoho One

29/50

-   Access Controls/Permissions
-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Billing & Invoicing
-   Business Process Automation
-   Calendar Management
-   Client Management
-   Client Portal
-   Collaboration Tools
-   Communication Management
-   Compliance Management
-   Contact Management
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Payments
-   Employee Management
-   Financial Management
-   Generative AI
-   HR Management
-   Inventory Management
-   Marketing Automation
-   Mobile Access
-   Order Management
-   Payroll Management
-   Performance Metrics
-   Point of Sale (POS)
-   Productivity Tools
-   Project Management
-   Purchase Order Management
-   Purchasing & Receiving
-   Quotes/Estimates
-   Real-Time Data
-   Reminders
-   Reporting & Statistics
-   Sales Automation
-   Scheduling
-   Supply Chain Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Time & Expense Tracking
-   Time Off Management
-   Training Management

[See all features](https://www.capterra.com/p/166175/Zoho-One/#features)

### Recognition

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

Zoho One is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoho One

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

Zoho One

-   By Zoho
-   Located in United States
-   Founded in 1996

## Popular Comparisons

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,439)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

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4.1

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[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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4.1

Ease of Use

4.0

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[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

vs

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,439)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

$45/month

Price

$38/month

4.3

Features

4.3

3.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/166175-190778/Zoho-One-vs-QuickBooks-Online)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$50/month

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$39/month

4.3

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-157279/Jobber-vs-Dynamics-365)

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/)

$45/month

Price

$9/month

4.3

Features

4.5

3.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147657-166175/monday-com-vs-Zoho-One)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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4.3

Features

4.5

4.1

Ease of Use

4.5

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[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$45/month

Price

$39/month

4.3

Features

4.3

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-166175/Jobber-vs-Zoho-One)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,304)](https://www.capterra.com/p/135618/Odoo/reviews/)

$50/month

Price

$31.1/month

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,566)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$45/month

Price

$10.99/month

4.3

Features

4.4

3.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/166175-184581/Zoho-One-vs-Asana-PM)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,566)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$50/month

Price

$10.99/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM)

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.14 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$45/month

Price

$25/month

4.3

Features

4.4

3.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-166175/Salesforce-vs-Zoho-One)