# Compare Dynamics 365 vs HelpDesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HelpDesk and Dynamics 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157279-185973/Dynamics-365-vs-HelpDesk

---

# HelpDesk vs Dynamics 365 Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HelpDeskDynamics 3652/4 selected

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [180 reviews](#user-reviews)

Positive

164

Neutral

12

Negative

4

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,834 reviews](#user-reviews)

Positive

5,147

Neutral

551

Negative

136

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 3,082 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

High performer

Feature ratings

CRM

2.5

Support Ticket Management

4.6

Inbox Management

4.5

Chatbot

4.8

Live Chat

4.6

\--%Fit

Missing features

Feature ratings

CRM

4.4

Support Ticket Management

4.4

Inbox Management

NA

Chatbot

NA

Live Chat

NA

User satisfaction

User satisfaction

4.6

User reviews[180](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.4

Customer support

4.5

User satisfaction

4.4

User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

EM

Emmanuel M.

Online Evangelism Innovator

> "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

NS

Neel S.

Ceo

> "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634)

LP

Lebohang P.

helpdesk support

> "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441)

DL

David L.

Graphic Designer

> "We did have an issue with our Outlook rejecting the notices when people left messages."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

Noemi J.

Senior Risk and Fraud Specialist

> "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290)

VR

Verified Reviewer

Tech Support Specialist

> "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780)

BL

Bruna L.

Analyst support

> "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

PB

Paul B.

Customer Support Manager

> "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853)

AT

Annette T.

Relationships Manager

> "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822)

JB

Jonny B.

Application Specialist

> "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent in..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397)

JD

JESSICA D.

suporte

> "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292)

DB

Dimitri B.

gggg

> "At times, the system felt a bit limited in terms of customization and reporting features."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207)

RH

Ron H.

Client Relationship Management

> "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233)

CL

Cece L.

Program Coordinator

> "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary - that is..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661)

JD

JESSICA D.

suporte

> "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292)

JB

Jonny B.

Application Specialist

> "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397)

JG

Joey G.

Field Service Technician Technical Support

> "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is helped."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779)

GO

Gustavo O.

Customer Engagement Manager

> "Many relevant emails are ending up in the SPAM folder, which is very disruptive."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806)

DL

David L.

Graphic Designer

> "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

MW

Melissa W.

Administrator

> "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

NJ

Natalia J.

Chatbot Designer

> "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089)

UN

Unatji N.

Live Chat Agent

> "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075)

MC

Mouatez C.

Customer Support Specialist

> "The notification system is reliable, and the automation features save a lot of time in daily workflows."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511)

TB

Tim B.

Director

> "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product and..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522)

KM

Kimberley M.

Intake Clinician

> "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407)

DP

Daniel P.

Sales

> "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136)

CL

Cece L.

Program Coordinator

> "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are unable to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661)

DP

Daniel P.

Sales

> "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136)

DB

Dimitri B.

gggg

> "It’s a reliable platform that simplifies ticket management and communication with customers."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207)

MW

Melissa W.

Administrator

> "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy to find"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

KM

Kimberley M.

Intake Clinician

> "I very much appreciate the ability to follow tickets and search for names and issues. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407)

ER

Erika R.

Customer Support Agent

> "I do not receive the notification of the new live chats in the queue."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073)

LN

Larry N.

Customer Service Coordinator

> "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565)

AR

Adriana R.

Customer Service rep

> "Like if there are too many chats or emails to handle."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221)

AS

Amos S.

Customer support agent

> "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276)

BM

Blair M.

National Sales Operations Manager

> "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584)

DL

David L.

Graphic Designer

> "What I like best about HelpDesk is the browser interface."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

SV

Sarah V.

Benefits and Payroll Administrator

> "You cannot copy and paste screenshots or snips."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945)

VR

Verified Reviewer

Tech Support Specialist

> "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780)

RA

Robiulawal A.

Assistant Manager- Customer Support

> "User interface is bit sluggish, not much customization option in analytics."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896)

TB

Tim B.

Director

> "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522)

BM

Blair M.

National Sales Operations Manager

> "We request to block the email again, and the system tells us they are already blocked."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584)

RM

RUBEN M.

Product Owner

> "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

CG

Cindy G.

Customer Service Supervisor

> "Setting up HelpDesk was not as easy as it sounded. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

RM

RUBEN M.

Product Owner

> "Is a complete tool to manage your tickets from al your departments:"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

MTV

Ma.Theresa V.

Analyst

> "Occasional lack of proactive follow-up"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230)

AH

Amelia H.

Guest Relations Supervisor

> "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team when..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959)

TA

Tristan A.

Chief Executive Officer

> "Development launches from helpdesk side seem quite slow as well."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406)

EM

Emmanuel M.

Online Evangelism Innovator

> "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

RM

RUBEN M.

Product Owner

> "It is a little pricey"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

JH

Justine H.

Executive Assistant

> "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716)

BN

Bernardo N.

analyst

> "at the beginning was a little confusing use the "merge" option"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771)

CG

Cindy G.

Customer Service Supervisor

> "This feature does have added value but not as much as I would have anticipated. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

KD

Kingsley D.

Customer service

> "The requester's name and email are a little confusing."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736)

TF

Tamara F.

Director of Customer Support and Logistics

> "The other features of this product are only useful for large organizations with many team members and/or departments. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672)

Jessica B.

Account Manager

> "It can be kind of slow, and harder to train people on."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758)

TW

Travis W.

IT specialist

> "I am new to any ticketing system but this one seems to do everything I require from this type of system."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611)

NC

Nick C.

Director of Support and Technology

> "We came from using Netsuite which was a nightmare. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059)

MM

Myrel M.

Customer service agent

> "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188)

NH

Neal H.

Product Manager Industrial Controls

> "Your ticket number means nothing to me. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193)

BL

Bruna L.

Analyst support

> "What I liked most about HelpDesk was its intuitive interface and ease of use."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

RK

Rudy K.

Manager

> "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface on..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145)

AS

Adam S.

Founder

> "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900)

JW

James W.

Founder

> "We didn't use the service and forgot it was active."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

AJ

Alan J.

Consumer Products and Marketing Manager

> "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132)

KW

Katarzyna W.

Technical Support Specialist

> "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a minor..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613)

TN

Thandeka N.

Chat Agent

> "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562)

JW

James W.

Founder

> "Absolute scam."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

SS

Sophia S.

Customer Success Representative

> "The archive feature is super handy as well."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004301)

JW

James W.

Founder

> "Awful."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

EM

Emmanuel M.

Online Evangelism Innovator

> "We are looking forward to the features that have not carried over to the new version to be added again!"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

WM

Wayne M.

President/CEO

> "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922)

IV

Ivan V.

Customer Success Representative

> "Team collaboration is also pretty good, it’s easy to assign tickets to each other."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329)

JE

Javier E.

CTO

> "Our main goal is not to have customer support but we know that's nearly impossible."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621)

MW

Michelle W.

Customer service Representative

> "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407)

LS

Lianne S.

Virtual Assistant

> "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290)

TR

Tanattiya R.

Chat support

> "Your system makes it easy to stay motivated because of this constant measurements of my performance"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6743472)

NN

Nandy N.

Administrative Assistant

> "Customers may find it too impersonal."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115)

NC

Nick C.

Director of Support and Technology

> "We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059)

Anna O.

Head of Growth

> "Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2292842)

[View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Blake A.

IT Technician

> "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

CEO

> "Sometimes it becomes slow and there are random bugs with invoicing and bank sync."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

AV

Arne V.

Controller

> "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

JP

Jonathan P.

Digital Content Specialist

> "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

Blake A.

IT Technician

> "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Breanna G.

Onboarding Coordinator

> "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

VR

Verified Reviewer

Sales Specialist

> "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

SS

Sarita S.

Lead software engineer

> "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MS

Martina S.

VP

> "It often feels like a system built for administrators rather than everyday users."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

BL

Byron L.

Software Developer

> "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

VR

Verified Reviewer

Full Stack Developer

> "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819)

Breanna G.

Onboarding Coordinator

> "Training new staff on it is difficult."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

MB

Matt B.

Senior Software Engineer at JEOL USA

> "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

4.56 (180)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,834)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

HelpDesk

Top features

32/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/185973/HelpDesk/#features)

Dynamics 365

12/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

HelpDesk is recognized as a top-rated tool in 2 Capterra Shortlist reports

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

HelpDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HelpDesk

-   By Text
-   Located in United States
-   Founded in 2002

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

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4.7

Ease of Use

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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$50/month

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4.3

Features

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[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

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$29/month

Price

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4.4

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$50/month

Price

$20/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$29/month

Price

$15/month

4.4

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$50/month

Price

$14/month

4.3

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

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$29/month

Price

$19/month

4.4

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/)

$50/month

Price

$31.1/month

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$29/month

Price

$25/month

4.4

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$50/month

Price

$7/year

4.3

Features

4.5

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$29/month

Price

R$35/month

4.4

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/)

$50/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)