# Dynamics 365 vs Bigin by Zoho CRM: Features and Cost Comparison 2026 | Capterra > Dynamics 365 vs Bigin by Zoho CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM --- # Dynamics 365 vs Bigin by Zoho CRM Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bigin by Zoho CRMDynamics 3652/4 selected [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Starting Price $7.00/year Starting Price $7.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment Based on [5,819 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,135 Neutral 549 Negative 135 Positive 5,135 Neutral 549 Negative 135 Reviews Sentiment Based on [730 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Positive 712 Neutral 16 Negative 2 Positive 712 Neutral 16 Negative 2 Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. Best for (according to reviews) - **Business size**: Small businesses account for 665 reviews, representing 98% of feedback, showing widespread use among this segment. - **Industry**: Information technology (10%), marketing and advertising (9%), and real estate (5%) together make up 24% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (50%), lead management (23%), and sales tracking (20%) are the main applications, highlighting a focus on customer and sales processes. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Dynamics 365 Reviewers find Dynamics 365 best suited for organizations seeking a comprehensive CRM and ERP platform that integrates with Microsoft tools like Outlook, Excel, and SharePoint. Users value its centralized contact management, advanced analytics, and customizable sales pipeline, citing its ability to streamline sales, marketing, and operations. However, they note that its higher cost and complex licensing structure may be less ideal for small businesses or those with simpler needs. Bigin by Zoho CRM Bigin by Zoho CRM users consider it ideal for small businesses and startups looking for an affordable, user-friendly CRM with essential features. They appreciate its intuitive contact and sales pipeline management, easy setup, and integration with Zoho apps, mentioning its flexibility for basic customization and straightforward lead tracking. However, reviewers note that its limited integration options and fewer advanced features may not meet the needs of larger or more complex organizations. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like Dynamics 365 or Bigin by Zoho CRM involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Dynamics 365 82%Fit Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Bigin by Zoho CRM 83%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.6 Lead Management 4.5 Sales Pipeline Management 4.7 Contact Database 4.5 (368) 4.6 (168) Dynamics 365 users appreciate the centralized repository for storing and managing contact information, which they say enhances CRM capabilities and integrates seamlessly with other Microsoft tools. They value the customization options and robust data analysis capabilities, although some users mention difficulties during migration from other systems. Meanwhile, Bigin by Zoho CRM users find the contact database easy to use and customizable, noting its flexibility to incorporate unique fields and the ease of importing contacts from CSV/XLS files. However, some users feel it lacks the detailed customization needed for larger CRMs. In general, users find Dynamics 365's contact database comprehensive and secure, while Bigin users appreciate its simplicity and ease of use. Contact Management 4.4 (603) 4.6 (398) Reviewers find Dynamics 365's contact management feature efficient and user-friendly, highlighting its integration with Outlook, centralized data, and advanced analytics. They appreciate the ability to track customer interactions and maintain organized contact data, which they say enhances customer relationships and operational efficiency. On the other hand, Bigin by Zoho CRM users value its simplicity and ease of use, noting its effective email integration and activity tracking. They find it helpful for managing interactions and building strong customer relationships, though some users mention the need for better customization. Overall, users value Dynamics 365 for its advanced features and integration, while they appreciate Bigin for its straightforward and intuitive contact management. Lead Management 4.4 (401) 4.5 (369) Dynamics 365 users appreciate its comprehensive lead management capabilities, including lead scoring, automated lead capture, and nurturing features. They highlight its integration with other Microsoft tools and the ability to customize lead records, which they say improves sales efficiency and customer relationships. Bigin by Zoho CRM users find its lead management feature easy to use and effective for tracking and organizing leads. They value the ability to capture leads from various sources and segment them based on different criteria. However, some users mention the need for more structured lead management. In summary, users find Dynamics 365's lead management robust and feature-rich, while they appreciate Bigin's simplicity and ease of use. Sales Pipeline Management 4.4 (408) 4.7 (389) Dynamics 365 users value its sales pipeline management for its visual representation, customization options, and integration with other modules. They appreciate the ability to track opportunities, forecast sales, and collaborate within teams, which they say enhances sales performance and revenue generation. Bigin by Zoho CRM users find its sales pipeline management intuitive and easy to customize. They highlight the visual clarity of the pipeline stages and the ability to create multiple pipelines for different revenue streams. Some users mention the need for better filtering options. Overall, users find Dynamics 365's sales pipeline management comprehensive and detailed, while they appreciate Bigin's simplicity and visual clarity. ## Pricing comparison ### Starting prices Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) Bigin by Zoho CRM $7.00 Per User (Per Year) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) ### Value-for-money analysis 4.1 (5819) 4.7 (730) A comparison of how reviewers evaluate the value for money provided by both Dynamics 365 and Bigin by Zoho CRM indicates that Dynamics 365 reviewers find it offers a comprehensive suite of business applications, while Bigin by Zoho CRM reviewers appreciate its affordability and essential CRM functionalities. Reviewers find Dynamics 365 to be a comprehensive platform that integrates various business functions, such as sales, marketing, finance, and operations, which they say can streamline processes and improve efficiency. They appreciate its cloud-based nature, which reduces hardware costs, and its ability to scale with business needs. However, users also note that the software can be expensive, particularly for small businesses, and mention the complexity of its licensing structure and setup process. As for Bigin by Zoho CRM, reviewers appreciate its affordability and user-friendly interface, which they find suitable for small businesses and startups. They value the free trial and free version, which they say allows businesses to test the software before committing financially. Users also highlight the integration with other Zoho apps and the essential CRM functionalities provided at a low cost. However, some reviewers mention that the pricing can be high for small companies, and note that certain advanced features and integrations are only available at additional costs. ## Integrations Popular Integrations Compare available integrations between Dynamics 365 and Bigin by Zoho CRM. ### LinkedIn for Business Dynamics 365 Bigin by Zoho CRM ### Microsoft Outlook Dynamics 365 Bigin by Zoho CRM ### Microsoft Teams Dynamics 365 Bigin by Zoho CRM ### Microsoft 365 Dynamics 365 Bigin by Zoho CRM ### Microsoft Excel Dynamics 365 Bigin by Zoho CRM ### Zoho Desk Dynamics 365 Bigin by Zoho CRM ### airSlate SignNow Dynamics 365 Bigin by Zoho CRM ### Zapier Dynamics 365 Bigin by Zoho CRM Total Integrations 24 Microsoft Outlook Reviewers mention that Dynamics 365 integrates seamlessly with Outlook, which they note helps manage emails, calendars, and contacts efficiently, enhancing communication and lead tracking. Microsoft Excel Users report that Dynamics 365 integrates well with Excel, citing that it facilitates data import/export, report generation, and detailed data analysis, making it essential for business operations. Microsoft SharePoint Reviewers state that Dynamics 365 integrates smoothly with SharePoint, which they say enables efficient document management, secure storage, and collaboration, enhancing overall business workflow. Dynamics 365 Integrations (24) - [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) - [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [InsideView](https://www.capterra.com/p/178108/Apex/) - [Lattice Engines](https://www.capterra.com/p/167480/Predictive-Insights-Platform/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PROS Smart CPQ](https://www.capterra.com/p/79260/PROS-Smart-CPQ/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sana Commerce](https://www.capterra.com/p/139645/Sana-Commerce/) - [SOFT4Spaces](https://www.capterra.com/p/169422/SOFT4-RealEstate/) - [Tacton CPQ](https://www.capterra.com/p/58632/Tacton-Configurator/) Total Integrations 79 Zoho CRM Users report that they integrate Zoho CRM with Bigin by Zoho CRM for advanced data management and seamless migration, noting that Bigin is ideal for startups while Zoho CRM offers more robust features. Bigin by Zoho CRM Integrations (79) - [AccuCare](https://www.capterra.com/p/119007/AccuCare/) - [Acefone](https://www.capterra.com/p/264770/Acefone/) - [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) - [Anura](https://www.capterra.com/p/203045/Anura/) - [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CloudConnect](https://www.capterra.com/p/195365/CloudConnect/) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Contaque](https://www.capterra.com/p/126745/Contaque/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HoduCC](https://www.capterra.com/p/156136/HODUCC/) - [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) - [Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) - [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) - [Jive](https://www.capterra.com/p/189555/Jive/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meetime](https://www.capterra.com/p/191361/Meetime/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MyOperator](https://www.capterra.com/p/159433/MyOperator/) - [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) - [NeverBounce](https://www.capterra.com/p/175437/NeverBounce/) - [NUACOM](https://www.capterra.com/p/161267/NUACOM/) - [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Ringover](https://www.capterra.com/p/169627/RingOver/) - [SanIPPBX](https://www.capterra.com/p/10020282/SanIPPBX/) - [Servetel](https://www.capterra.com/p/198854/Servetel/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SparkTG VCC](https://www.capterra.com/p/137672/IVR/) - [Telecmi](https://www.capterra.com/p/191986/Telecmi/) - [TelTel](https://www.capterra.com/p/173707/TelTel/) - [The Real PBX](https://www.capterra.com/p/199867/The-Real-PBX/) - [TikTok](https://www.capterra.com/p/237591/TikTok/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Vodia PBX](https://www.capterra.com/p/159316/Vodia-PBX/) - [Voicespin](https://www.capterra.com/p/183538/Voicespin/) - [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) - [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - [Wildix](https://www.capterra.com/p/218251/Wildix/) - [Xelion](https://www.capterra.com/p/197275/Xelion/) - [Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZeroBounce](https://www.capterra.com/p/169340/ZeroBounce/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Directory](https://www.capterra.com/p/10014006/Zoho-Directory/) - [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho FSM](https://www.capterra.com/p/10014004/Zoho-FSM/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoho LandingPage](https://www.capterra.com/p/10005661/Zoho-LandingPage/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho OneAuth](https://www.capterra.com/p/10020717/Zoho-OneAuth/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/) - [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) - [Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) - [Zoho ZeptoMail](https://www.capterra.com/p/236582/ZeptoMail/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Dynamics 365 vs Bigin by Zoho CRM? ### Overall rating 4.4 (5819) 4.7 (730) ### User interface Dynamics 365 Bigin by Zoho CRM ### Customer service and support Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Bigin by Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Dynamics 365 vs Bigin by Zoho CRM Dynamics 365 and Bigin by Zoho CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Dynamics 365 vs Bigin by Zoho CRM to find the best fit for you. Users appreciate Dynamics 365 for its seamless integration with other Microsoft products like Office 365 and Azure, enhancing productivity and data sharing. They also value its comprehensive CRM management, which combines CRM and ERP functionalities for better customer engagement and operational efficiency. Additionally, reviewers highlight its robust task management features, which leverage AI and automation to streamline processes. Meanwhile, Bigin by Zoho CRM is praised for being an affordable and user-friendly CRM solution ideal for small businesses. Users also commend its effective sales pipeline management and cost-effective pricing, which they find offers great value. As for the cons, users find Dynamics 365's pricing to be high, particularly due to its complex licensing structure and initial setup costs. At the same time, Bigin by Zoho CRM users mention that its integration options are limited, especially with non-Zoho tools, which can require additional effort to configure. \[[2](#source-item-2)\] Pros Dynamics 365 Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Bigin by Zoho CRM NG Nabil G CEOEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale“ March 30, 2026 AK V VP - SalesComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.“ December 17, 2025 Cons Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 Bigin by Zoho CRM Koya M Co-Founder COOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems.“ April 13, 2026 Clarisa P COOIndustrial Automation, 2 - 10 employeesUsed the software for: I used a free trial. “This can limit the evaluation during the free trial for teams that need stronger process control“ January 6, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Dynamics 365 and Bigin by Zoho CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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