# Dynamics 365 vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Dynamics 365 vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/157279-210630/Dynamics-365-vs-Kylas --- # Dynamics 365 vs Kylas Sales CRM Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Dynamics 365Kylas Sales CRM2/4 selected [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [5,822 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,137 Neutral 550 Negative 135 Positive 5,137 Neutral 550 Negative 135 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Dynamics 365 and Kylas Sales CRM in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Dynamics 365 82%Fit Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.5 (368) 4.7 (268) Dynamics 365 users appreciate the centralized repository for storing and managing contact information, which they say enhances CRM capabilities and integrates well with other Microsoft tools. They value the customization options and robust data analysis capabilities, though some users mention difficulties during migration from other systems. Kylas Sales CRM users, on the other hand, highlight the user-friendly interface and advanced search functionality, which they find makes it easy to locate and update contacts. They also appreciate the ability to organize data with custom fields and tags. Overall, users value Dynamics 365 for its comprehensive and secure contact database, while they find Kylas Sales CRM easy to use and efficient for managing customer information. Contact Management 4.4 (603) 4.8 (327) Reviewers find Dynamics 365's contact management feature effective due to its seamless integration with Microsoft tools, centralized data, and advanced analytics. They appreciate the ability to track customer interactions and history, which they say facilitates personalized communication and improves customer relationships. Kylas Sales CRM users, meanwhile, praise its user-friendly interface and integration with essential business tools like email and calendars. They find it helps in tracking customer interactions comprehensively and managing contacts efficiently. In summary, users value Dynamics 365 for its robust analytics and integration capabilities, while they appreciate Kylas Sales CRM for its ease of use and effective contact tracking. Lead Management 4.4 (402) 4.8 (310) Dynamics 365 users appreciate its lead management capabilities, highlighting features like automated lead capture, lead scoring, and nurturing. They find it enhances sales efficiency and helps in converting leads into business opportunities. Some users mention the ability to collaborate across teams and customize lead records as beneficial. Kylas Sales CRM users, on the other hand, value its user-friendly interface and the ability to categorize and prioritize leads. They find it easy to track leads and follow up, which they say improves lead management and deal closure. Overall, users find Dynamics 365 effective for detailed lead tracking and automation, while they appreciate Kylas Sales CRM for its simplicity and efficient lead management. Sales Pipeline Management 4.4 (410) 4.8 (313) Dynamics 365 users value the sales pipeline management feature for its ability to visualize and track sales opportunities, which they say enhances forecasting accuracy and sales team collaboration. They appreciate the customizable sales stages and detailed reporting capabilities. Kylas Sales CRM users, meanwhile, highlight the clear and visual representation of the sales pipeline, which they find helps in tracking progress and identifying opportunities for improvement. They also value the customization options and automatic triggers that they say make the sales process more efficient. In general, users find Dynamics 365 beneficial for its comprehensive sales pipeline management and forecasting, while they appreciate Kylas Sales CRM for its visual clarity and ease of use. ## Pricing comparison ### Starting prices Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.1 (5822) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both Dynamics 365 and Kylas Sales CRM indicates that Dynamics 365 reviewers find it offers a comprehensive suite of business applications, while Kylas Sales CRM reviewers appreciate its cost efficiency and unlimited user feature. Reviewers find Dynamics 365 to be a comprehensive platform that streamlines various business processes, including sales, marketing, finance, and operations. They appreciate its cloud-based nature, which reduces hardware costs, and its ability to integrate with other platforms. However, some users note that its complex licensing structure and high costs can be prohibitive for small businesses, mentioning additional fees for advanced features and modules. When it comes to Kylas Sales CRM, reviewers highlight its affordability and the benefit of unlimited users without additional costs. They find it user-friendly and suitable for small to mid-sized businesses. Users appreciate the cost efficiency and the inclusion of essential CRM features at a competitive price. Nonetheless, some reviewers mention concerns about the billing structure and additional costs for certain features. ## How does the user experience compare on Dynamics 365 vs Kylas Sales CRM? ### Overall rating 4.4 (5822) 4.8 (573) ### User interface Dynamics 365 Kylas Sales CRM ### Customer service and support Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Dynamics 365 vs Kylas Sales CRM Both Dynamics 365 and Kylas Sales CRM are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Dynamics 365 stacks up against Kylas Sales CRM and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros Dynamics 365 Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 Kylas Sales CRM Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Dynamics 365 and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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