--- title: "Dynamics 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dynamics 365 Software - reviews, pricing plans, popular comparisons to other AI Legal Assistant products and more." source_url: "https://www.capterra.com/p/157279/Dynamics-365/" page_type: "product" language: "en" --- # Dynamics 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dynamics 365 ## What is Dynamics 365? Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success. ## What is Dynamics 365 used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Business Management](https://www.capterra.com/business-management-software/)[Dashboard](https://www.capterra.com/dashboard-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,858 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Pros & cons Streamlined employee and resource management Integrated collaboration and organization Complex and high pricing structure Recurring bugs and technical glitches Starting price $50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Enterprise Resource Planning / 2026 - Knowledge Base / 2026 - Procurement / 2026 - Purchasing / 2026 - Accounts Payable / 2025 - Billing and Invoicing / 2025 - Business Management / 2025 - Customer Service / 2025 - Financial Reporting / 2025 - General Ledger / 2025 - Lead Management / 2025 - Sales Tracking / 2025 - Supply Chain Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics 365?[Manage this product listing](https://www.g2.com/products/strongsuit/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics 365 4.4 (5,858) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (5,805) Ease Of Use 4.0 (4,388) Value For Money 4.1 (4,826) Value For Money 4.0 (3,517) Customer Service 4.2 (4,856) Customer Service 4.1 (3,527) ## Dynamics 365 alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [View all alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) ## FAQs about Dynamics 365 Overview ### What problems does Dynamics 365 solve? Dynamics 365 solves scattered customer data, duplicate entry, manual follow-ups, and poor visibility across sales, service, finance, and operations by centralizing records, activities, reporting, and workflows in one system. Sales teams, customer service agents, managers, HR staff, and multi-department organizations benefit most from faster coordination and clearer performance tracking. Answer based on 2342 reviews Overview ### Which roles and teams benefit most from Dynamics 365? Dynamics 365 benefits business owners, executives, and directors who need financial visibility, sales oversight, and operational reporting. Project managers, office managers, and consultants use it to coordinate workflows and customer records, while accountants, sales teams, and IT professionals rely on it for finance management, pipeline tracking, integrations, and system administration. Answer based on 5287 reviews Overview ### What company size and industries is Dynamics 365 built for? Dynamics 365 is built for small businesses first, with 62% of reviewers from that segment, and it most often serves computer software companies at 10%. It also accommodates households, individuals, and enterprises of all sizes, including enterprise organizations at 21% and midsize businesses at 18%, with IT services and accounting also represented. Answer based on 5850 reviews Features and Usability ### What are the key features of Dynamics 365? Dynamics 365 includes core CRM features like contact management, lead management, opportunity management, and activity tracking, plus differentiators such as workflow management, dashboard creation, and third-party integrations. Reviewers also highlight customizable data views, reporting and analytics, and connected sales and marketing modules for managing customer records and business processes. Answer based on 1316 reviews Pricing ### How much does it cost and what fees or limitations are included? Dynamics 365 starts at $50/user/month for the Professional plan, with Enterprise at 105 and Premium at 195; a free trial is available. Reviewers describe pricing as competitive for the feature set, but many say costs rise with more users, modules, customization, implementation, and training due to a steep learning curve. Answer based on 725 reviews Integrations ### Which third-party tools and platforms does Dynamics 365 integrate with? Dynamics 365 integrates with over 20 tools and platforms, with frequent connections to Microsoft Outlook, Microsoft Excel, Microsoft 365, Microsoft SharePoint, Microsoft Power BI, Microsoft Teams, Microsoft Azure, and DocuSign. Reviewer mentions also confirm integrations for Gmail, Salesforce Sales Cloud, Zapier, Tableau, LinkedIn Sales Navigator, and QuickBooks Online. Answer based on 1271 reviews Getting Started and Support ### How easy is it to onboard and train a team on Dynamics 365? Dynamics 365 is fairly quick for employees already familiar with Microsoft tools, and many reviewers say day-to-day users can get started with minimal training. It offers documentation for self-guided learning, but admins, developers, and teams needing heavy customization usually need more time, structured onboarding, and technical support. Answer based on 633 reviews Getting Started and Support ### What customer support options does Dynamics 365 offer, and how do users rate the experience? Dynamics 365 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, knowledgeable, and responsive, with useful self-service resources. Still, some report slow replies, long wait times, repeated questions, and uneven expertise depending on the issue or support team. Answer based on 373 reviews Security ### How does Dynamics 365 handle data security and access control? Dynamics 365 uses strong security features, robust user permissions, security roles, object- and field-level access, authentication integration, MFA, Windows Authentication, backups, recovery, fraud protection, and secure cloud or hybrid deployment options. Reviewers also note that permissions and security-role setup can be confusing, time-consuming, and occasionally raise privacy or cloud-security concerns. Answer based on 199 reviews ## Who uses Dynamics 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined employee and resource management 91% positive reviews out of 552 Most reviewers indicate employee management tools help coordinate tasks, monitor performance, and improve operational efficiency. Ezekiel M. Systems Engineer, 11 - 50 employees. "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency." Complex and high pricing structure 53% negative reviews out of 495 Some users comment pricing is confusing, costly for small businesses, and add-ons or licenses quickly increase expenses. Matt G. Director, 201 - 500 employees. "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." Integrated collaboration and organization 93% positive reviews out of 316 Most reviewers describe team collaboration as seamless, enabling real-time communication, document sharing, and workflow organization. rachid R. business development manager, 51 - 200 employees. "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." Recurring bugs and technical glitches 75% negative reviews out of 413 Most users report frequent bugs, system crashes, confusing error messages, and unreliable integrations disrupt daily operations. Eva I. business process analyst, 51 - 200 employees. "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." Comprehensive activity and data tracking 97% positive reviews out of 184 Most users report tracking enables organization-wide visibility of sales, inventory, customer interactions, and project progress. Andres M. Research, 1 employee. "Easy to use, really intuitive, helps a lot for sales tracking, and has high storage for their databases" Frequent slowdowns and lag 77% negative reviews out of 369 Most users comment performance and speed issues cause delays, slow load times, and interruptions during critical tasks. Anonymous User CEO, 11 - 50 employees. "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." ## Features AI summary Based on 14,838 AI Legal Assistant reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Dynamics 365 includes **Customer Database** and **Real-Time Data**, giving teams a central place to store customer records and access current information for faster decisions. However, it does not offer **Data Security**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**), helping businesses organize customer details, find records quickly, and maintain more consistent day-to-day relationship management. Customer Database 4.4 (198) 50.51% of 198 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Real-Time Data 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Receive data and information in real time Contact Database 4.5 (369) 57.72% of 369 reviewers that rated this feature as important or highly important With this capability, you can centralize and customize contact information, integrate seamlessly with Microsoft tools like Outlook and Excel, and manage large datasets efficiently. Reviewers appreciate the duplicate detection, easy retrieval, and robust security, though some mention migration challenges. Search/Filter 4.4 (143) 59.44% of 143 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 4.4 (611) 55.97% of 611 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Billing & Invoicing 4.5 (488) 55.12% of 488 reviewers that rated this feature as important or highly important You benefit from automated billing, milestone invoicing, and seamless integration with Microsoft Word and Excel. Reviewers appreciate reduced manual effort, accuracy, and customization, though some mention needing extra customization or using third-party tools for certain billing processes. Dynamics 365 134 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Compare and match accounting/financial records with corresponding bank statements You benefit from automated billing, milestone invoicing, and seamless integration with Microsoft Word and Excel. Reviewers appreciate reduced manual effort, accuracy, and customization, though some mention needing extra customization or using third-party tools for certain billing processes. Create budgets based on historical data and future projections Technological processes and strategies used for collecting, managing, and analyzing organizational data Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting With this capability, you can centralize and customize contact information, integrate seamlessly with Microsoft tools like Outlook and Excel, and manage large datasets efficiently. Reviewers appreciate the duplicate detection, easy retrieval, and robust security, though some mention migration challenges. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Import and export data to and from software applications Combining data from different sources and providing a unified view Graphical representation of data Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transfer of data from one computer system to another Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Monitor and record expenses such as purchases or charges incurred Find & retrieve relevant data or documents Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed for call centers Intended to be used by insurers Operate/access software on iPad Devices Intended for medical use such as diagnosis, treatment, and consultation For realtors, real estate investors, property managers, and other real estate professionals. Primarily serving startup companies Form predictions based on past and present data/trends Manage allocation and performance of financial assets Centralized accounting record which tracks all financial transactions Automates core HR functions such as talent management, employee evaluation and learning management A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads It gives you tools to capture, score, and nurture leads from multiple sources, automate follow-ups, and integrate with platforms like HubSpot and Microsoft apps. Reviewers appreciate efficient tracking, segmentation, and collaboration, though some mention integration with marketing tools can be tricky. Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Create, send, and view electronic invoices Track all opportunities for potential sales and convert them into recurring revenue Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Accept and process customer payments for products or services using hardware and software A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Plan and coordinate all the resources, costs and time needed to execute assignments Tools designed to streamline the process of lead generation and management for sales teams Create, send, and track purchase orders and their statuses Receive data and information in real time Manage all receiving processes within a warehouse Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Dynamics 365 offers visual, customizable sales pipelines with real-time tracking, forecasting, and integration with modules like contact management. Users think dashboards, mobile access, and collaboration improve sales efficiency, but note setup requires planning and data accuracy is essential for reliable insights. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Display aggregated data points on one page for a bird's eye view assessment Track the amount of money spent on a certain product or with a certain supplier Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Manage the planning and execution of supply chain activities Allow customers/users to submit support queries and service requests This aspect helps you assign, track, and organize tasks across teams, supporting collaboration and productivity. Some reviewers find integration with Outlook and Planner valuable, while others mention occasional clunkiness and wish for improved reminders and smoother Planner integration. Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track employee/learner's progression through training programs Manage, record and track all business exchanges in form of money and its related interactions in the system Review data from past periods to reveal recurring tendencies and predict future performance Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Manage and track operations and inventory within warehouses Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (5,794) 4.3 Based on 5,794 reviews ## Pricing Value for money 4.1 (4826) Free Trial [View pricing plan details](https://www.capterra.com/p/157279/Dynamics-365/pricing/) Professional $50.00 Per User,Per Month It includes: - Case management - Knowledge management (including knowledge authoring) - Microsoft 365 interoperation - Unlimited named users - Leads (creation only) - Microsoft Power BI Enterprise $105.00 Per User,Per Month It includes: - Microsoft Teams integration - Copilot in Dynamics 365 Customer Service - Embedded intelligence - Multisession support - Unified routing - Analytics and KPI reporting - Forecasting and scheduling - Portals - Custom applications (Microsoft Power Apps) - Workflow automation (Microsoft Power Automate) Premium $195.00 Per User,Per Month It includes: - Self-service chatbots and IVR - Live and persistent chat on messaging and social channels - Voice channel with inbound routing, conversation summarization and outbound calling Value for money 4.1 (4,826) 4.1 Based on 4,826 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (4856) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (4,856) 4.2 Based on 4,856 reviews ## User reviews Overall rating 4.4 Based on 5,858 reviews Filter by rating 5(3051) 4(2096) 3(575) 2(99) 1(37) Mentioned topic Sorted by most recent JP Jessica P. Sales Operations Manager Arts and Crafts ### "Solid but a bit clunky" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 19, 2026 I love how Dynamics 365’s sales pipeline view automatically updates when a customer replies to an email, letting me see next steps without switching tabs. It keeps my daily follow‑up list fresh and saves me a few minutes each morning, which is a real win in my busy workflow. Pros The integration with Power Automate is pretty solid; it lets us trigger workflows from email to task creation in minutes. The dashboard updates in real time, so I can see pipeline changes instantly, and the reporting tools are straightforward to set up without extra training. Cons Sometimes I had to dig through forums for a single field explanation. Also, the initial setup wizard is a touch slow, and the UI feels cluttered when you try to navigate between modules, which slows me down a bit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZS Zoe S. Operations Specialist Electrical/Electronic Manufacturing ### "Love Dynamic 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2026 it’s pretty helpful. We use it to be able to talk about anniversaries birthdays anything going on with us. Pros It helps everyone come together and communicate by having all the announcements in one area on Dynamics 365. Cons There are no cons I have for them at all that I have noticed and I have been using them for at year or 2. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Denis L. Customer service rep Transportation/Trucking/Railroad ### "Dynamics365den" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 19, 2026 Extensive capabilities, Microsoft integrations, customization options, and enterprise-scale functionality. Setup, training, and ongoing administration can be challenging compared to more straightforward CRM platforms. Pros Deep integration with the Microsoft ecosystem, including Outlook, Teams, Excel, and Power BI. Highly customizable workflows, dashboards, and business processes. Cons Can be complex to implement and maintain. Advanced customization often requires technical expertise or partner support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Angelica F. Student Education Management ### "Helpful and organized platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 18, 2026 My overall experience with Dynamics 365 has been positive. It is helpful for staying organized and managing information, and it becomes easier to use once you get familiar with it. Pros I like that Dynamics 365 keeps information organized and makes it easier to manage different tasks in one place. Cons Some of the features can be confusing at first, and it takes some time to learn where everything is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Leo L. Lead Management Civil Engineering ### "Powerful Business Tool with Useful Features and Integrations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 18, 2026 My overall experience was positive. It helped me keep information organized and manage my work more efficiently, although some features took time to get used to. Pros Dynamics 365 keeps customer and business information organized in one place, making it easier to manage tasks and track customer interactions. Cons Can sometimes feel a bit complicated to navigate, especially when trying to find specific information or complete certain tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Benjamin H. Ceo/President Banking ### "Microsoft dynamics 365 refreshed review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 I'd definitely have to say that it's overall just really a very good app with the obvious drawbacks though. Pros I'd definitely have to say that it's overall just really everything about it except for quite a few thing actually though. Cons I'd definitely have to say that it's overall really sometimes when i want it to perform certain actions it either takes to long or can't do it P. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Data Scientist Education Management ### "Powerful CRM Platform with Strong Microsoft Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 My overall experience with Dynamics 365 has been positive. It provides a centralized place to manage customer information, sales activities, reporting, and business processes. The customization options are useful for different business requirements, while integration with Microsoft tools adds convenience. The main learning curve is getting familiar with the many features and configuration options. Pros I like how Dynamics 365 brings CRM, sales, customer information, and business processes into one platform. The dashboards and reporting tools make it easier to track sales activities and customer data. It also integrates well with other Microsoft products, which is useful for managing data and workflows across teams. Cons The platform can feel complex for new users, especially when setting up workflows, permissions, and customizations. Some features require additional configuration or training, and the overall cost can increase depending on the modules and number of users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Allan Ricardo V. administrador Banking ### "Plataforma completa e com muitas possibilidades de integração" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2026 O Dynamics 365 é uma solução robusta e versátil, especialmente para empresas que já utilizam outras ferramentas da Microsoft. Com uma boa implementação e treinamento da equipe, pode trazer ganhos significativos de produtividade e organização. Pros Grande variedade de funcionalidades, boa integração com outras ferramentas da Microsoft, possibilidade de personalização e bons recursos para análise de dados e acompanhamento de processos. Cons A quantidade de recursos pode tornar o sistema complexo inicialmente. A configuração e a personalização exigem algum conhecimento técnico, e novos usuários podem precisar de um período de adaptação. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH David H. Customer Service Rep Consumer Services ### "My customer service management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Pros I use Dynamics 365 Customer Service to keep track of my customer requests, follow up on cases, and manage the different interactions I have throughout the day. Having customer information and case history in one place helps me avoid losing important details. Cons The platform can feel quite complex when you first start using it. I had to spend some time understanding the different menus, workflows, and settings before I felt comfortable.ervice team with simple needs, the number of available options can sometimes feel excessive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sadaf Yusuf M. HOD Education Management ### "Enterprise Powerhouse with High Complexity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2026 It is an absolute powerhouse for large-scale enterprises seeking data unity, though maximizing its full potential requires significant time, budget, and dedicated IT resources. Pros Deep, native integration across the entire Microsoft ecosystem. Highly customizable modules tailored to complex business logic. Powerful built-in AI insights and advanced predictive analytics. Cons Extremely steep learning curve for average daily users. Prohibitively expensive implementation and consulting partner fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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