# Compare Dynamics 365 vs SugarCRM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dynamics 365 and SugarCRM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157279-231638/Dynamics-365-vs-SugarCRM

---

# Dynamics 365 vs SugarCRM Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Dynamics 365SugarCRM2/4 selected

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,819 reviews](#user-reviews)

Positive

5,135

Neutral

549

Negative

135

[## SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

Starting Price

$59.00/month

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [412 reviews](#user-reviews)

Positive

266

Neutral

106

Negative

40

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## Summary

* * *

Key features rated by users

Features selected based on 17,500 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.4

Activity Dashboard

4.3

68%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.2

Lead Management

4.1

Sales Pipeline Management

4.0

Activity Dashboard

4.0

User satisfaction

User satisfaction

4.4

User reviews[5,819](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

User satisfaction

3.8

User reviews[412](https://www.capterra.com/p/231638/SugarCRM/reviews/)

Ease of use

3.7

Functionality

3.8

Value for money

3.8

Customer support

3.7

Price starts from

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

Best for

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

## User reviews

Pros & cons

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RM

Rodney M.

Kitchen and appliances installation

> "The outlook email , is very annoying, you never see when arrived the email"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6474055)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

SM

Seriana M.

Estimator

> "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4974298)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

RG

Rne G.

Sales

> "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Paris P.

National Account Manager

> "What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867)

HM

Hanane M.

Freelance

> "The difficulty of using this application from a mobile phone"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6147730)

Paris P.

National Account Manager

> "I also like that we can pull different reports and use the mapping feature to see where customer locations are."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867)

PG

Phil G.

Managing Partner

> "Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3748145)

MD

Michele D.

SysAdmin

> "Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.)."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426)

TB

Tom B.

Customer Experience Manager

> "However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access...."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548)

DB

David B.

CEO

> "It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6004917)

Deepa K.

Campaign Specialist

> "The UI look bit outdated."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3838276)

IL

Ira L.

Regional Manager - Sales

> "Reporting is easy to build and profiles are simple to set up."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6860142)

Dijin D.

Client Partner

> "It is quite time consuming to work with this software."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3740229)

Marvin D.

owner

> "easy to use had a low cost open source version loved it loaded with crm features"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6536986)

Sourav M.

Research assistant

> "The pricing is so high, the only thing I dislike."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3555077)

MHM

Mashudu Hilary M.

Freelancer

> "With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808)

CC

Cynthia C.

Business Analyst/ GCR Social Responsibility Manager

> "The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy ."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3135737)

David O.

Reviewer

> "It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149)

VR

Verified Reviewer

Executive Manager

> "Do not have readily available APIs for 3rd party integrations"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3432836)

Johannsen Q.

Senior Consultant

> "Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953)

LINDA S.

Sales Marketing Manager

> "The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3272871)

Orianne G.

Specialist Marketing

> "In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622)

LM

Lorenzo M.

Student Advisor

> "Hard to integrated new data and very few updates"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2948603)

David O.

Reviewer

> "SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their customer..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149)

GG

Gaurav G.

Senior Web Analyst

> "The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2234022)

JN

Jacob N.

Marketing Coordinator

> "It did sync well with your outbound calendar and have the functionality to schedule appointments through it."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3932741)

TK

Tyag K.

Marketing

> "integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171)

MD

Michele D.

SysAdmin

> "SugarCRM is fairly easy to set up on a php+mysql (or other database) server."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426)

TK

Tyag K.

Marketing

> "average product for our use for mobile salesforce management - may not be most recommended for this type of application."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171)

Julia Maria M.

Market Specialist

> "The home page can be personalized for any division of Sample with exactly the right details for every user."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3635838)

TB

Tom B.

Customer Experience Manager

> "I never received another follow-up email, much less a phone call."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548)

MHM

Mashudu Hilary M.

Freelancer

> "Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808)

TK

Tyag K.

Marketing

> "the interfaces are not as intuitive as other crms like salesforce or Zoho."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171)

Johannsen Q.

Senior Consultant

> "This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953)

PH

Paul H.

Consulting Manager

> "Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2638888)

Orianne G.

Specialist Marketing

> "We combine all customer contact points in an extremely flexible way across all departments."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622)

OO

Omolara O.

onboarding manager

> "not interesting nor inviting."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3365632)

Orianne G.

Specialist Marketing

> "In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622)

VR

Verified Reviewer

Chief Growth Officer

> "Not as innovative as its competitors"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2306757)

[View Reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/)

## User interface

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,819)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

3.82 (412)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Dynamics 365

27/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

SugarCRM

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/231638/SugarCRM/#features)

### Recognition

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

SugarCRM is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SugarCRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

SugarCRM

-   By SugarCRM
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,439)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

$50/month

Price

$38/month

4.3

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/157279-190778/Dynamics-365-vs-QuickBooks-Online)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$59/month

Price

$25/month

3.8

Features

4.4

3.7

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-231638/Salesforce-vs-SugarCRM)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$50/month

Price

$25/month

4.3

Features

4.4

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$59/month

Price

$20/month

3.8

Features

4.4

3.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-231638/HubSpot-CRM-vs-SugarCRM)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$50/month

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4.3

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-157279/Jobber-vs-Dynamics-365)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$59/month

Price

$14/month

3.8

Features

4.3

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-231638/Zoho-CRM-vs-SugarCRM)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/)

$50/month

Price

$9/month

4.3

Features

4.5

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147657-157279/monday-com-vs-Dynamics-365)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$59/month

Price

$7/year

3.8

Features

4.5

3.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/204998-231638/Bigin-by-Zoho-CRM-vs-SugarCRM)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,304)](https://www.capterra.com/p/135618/Odoo/reviews/)

$50/month

Price

$31.1/month

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$59/month

Price

$14.99/month

3.8

Features

4.6

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/178819-231638/EngageBay-Marketing-vs-SugarCRM)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,566)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$50/month

Price

$10.99/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

$59/month

Price

$19/month

3.8

Features

4.3

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-231638/Pipedrive-vs-SugarCRM)