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PhoneWagon vs GoTo Connect: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 1,555 reviews from Call Recording users.
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
--
Call Transcription
NA
Call Routing
--
Call Center Management
NA
Call Monitoring
--
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
4.3
Call Transcription
NA
Call Routing
4.2
Call Center Management
4.6
Call Monitoring
4.4
User satisfaction
4.7
User reviews43
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.5
User reviews667
Ease of use
4.4
Functionality
4.5
Value for money
4.4
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
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Not provided by vendor
Free version
Free trial
Best for

We serve small businesses and the agencies that service them. In addition to marketing agencies, we work with a variety of industries like accounting, legal, home services, medical, and wellness.

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-378bcf6a-cf94-495c-4086-08d9fd71ef25
Jordan B
VP
5.0

Jordan B.: Hi, my name is Jordan, vice president of a home furnishings retailer, and I give GoToConnect five out of five stars. For more reviews like this, click below. We wanted to be able to have multi-site communication via the voiceover IP phone system, and also be able to work from home in everything going on with the pandemic and ice storms in our part of the world. We just want to be able to connect all of our locations via one phone system with a shared hold park line and provide the same experience across all the locations, instead of having phone systems, we're having to buy and manage on site. I really like the control. We're able to make dynamic changes and they're updated quickly. So if we have an hours change or inclement weather holiday, or I need to get something changed for the phone system quickly, I'm able to do so, and then push the information to the phone as well as dial plans, being able to have an automated attend and push. We had a scenario recently where one of my stores internet system was down. So we were able to route all the calls to my other location and still be able to take care of those clients. As with everything, It is not cheap. It can be a little spendy and some of the interactions we've had on the front end here, you're dealing with a large company. So if they bill you incorrectly, you've got to work through that a little bit and it can be a little challenging.

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User interface
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163604 video thumbnail}
1 Video
157630
5 screenshots
163604
5 screenshots

PhoneWagon

19/43
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Transcription
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting & Statistics
  • Third-Party Integrations
  • Voice Mail
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Archiving & Retention
  • Caller ID
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • CRM
  • Customizable Reports
  • Event Triggered Actions
  • File Transfer
  • IVR
  • On-Demand Recording
  • Recording
  • Scheduled Recording
See All features
Hide Call Recording Software Features -

GoTo Connect

Top Features
27/43
Show Call Recording Software Features +
PhoneWagon
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GoTo Connect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PhoneWagon
  • By PhoneWagon
  • Located in United States
  • Founded in 2016
GoTo Connect
  • By GoTo
  • Located in United States
  • Founded in 2003
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