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PhoneWagon vs Nextiva: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,558 reviews from Call Recording users.
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
--
Call Transcription
NA
Call Routing
--
Call Center Management
NA
Call Monitoring
--
% Fit
Missing features
Feature ratings
Recording
NA
Call Transcription
NA
Call Routing
4.8
Call Center Management
4.7
Call Monitoring
4.7
User satisfaction
4.7
User reviews43
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.6
User reviews909
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We serve small businesses and the agencies that service them. In addition to marketing agencies, we work with a variety of industries like accounting, legal, home services, medical, and wellness.

Businesses of any size who want to better connect with their customers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-079cf02b-eabb-40a9-a055-08db81a1ccb5
Sully S
Principal
3.0

Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
175788 video thumbnail}
1 Video
157630
5 screenshots
175788
5 screenshots

PhoneWagon

19/43
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Transcription
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting & Statistics
  • Third-Party Integrations
  • Voice Mail
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Archiving & Retention
  • Caller ID
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • CRM
  • Customizable Reports
  • Event Triggered Actions
  • File Transfer
  • IVR
  • On-Demand Recording
  • Recording
  • Scheduled Recording
See All features
Hide Call Recording Software Features -

Nextiva

Top Features
21/43
Show Call Recording Software Features +
PhoneWagon
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PhoneWagon
  • By PhoneWagon
  • Located in United States
  • Founded in 2016
Nextiva
  • By Nextiva
  • Located in United States
  • Founded in 2008
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