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PhoneWagon vs Google Voice: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,555 reviews from Call Recording users.
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
--
Call Transcription
NA
Call Routing
--
Call Center Management
NA
Call Monitoring
--
% Fit
Missing features
Feature ratings
Recording
NA
Call Transcription
NA
Call Routing
NA
Call Center Management
4.4
Call Monitoring
NA
User satisfaction
4.7
User reviews43
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.5
User reviews708
Ease of use
4.6
Functionality
4.4
Value for money
4.6
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We serve small businesses and the agencies that service them. In addition to marketing agencies, we work with a variety of industries like accounting, legal, home services, medical, and wellness.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Michael P
Owner
4.0

Speaker 1: My name is Michael. I'm a small business owner. I'm giving Google Voice a four out of five. For more reviews, click below. So before using Google Voice, I was simply just using my normal cell phone carrier to make calls for business purposes. We decided to switch over to Google Voice to have some anonymity there, and to sort of create a barrier between us, and not having people call our personal cell phones. So I didn't have anything exactly like Google Voice before using it, but it's a welcome addition. So all the reasons that we chose Google Voice, basically, a lot of it has to do with the brand name. You definitely have come to know and trust Google and their products since they're always of a very high caliber, very user-friendly, easy to use, and, oftentimes, free. So I think that that is probably the main reason, is the cost, as well as the brand name. So the cost is free, so I mean, it's hard to beat that. So there are some drawbacks to that, which we will get into, but that's probably the main reason that we chose it. So super simple and easy to get started with Google Voice simply sign up, they assign you a phone number. You can download the app right onto your phone, and it connects through your regular cell phone system, so it'll just show up as if you're getting a normal call, but they'll be calling a separate number, and you can make outgoing calls with the number, you can do texts with the number, all through the Google Voice app. Really kind of dead simple. It doesn't take any learning curve at all to use it. Really easy to get started with it. So if you're considering getting Google Voice, I would definitely recommend trying it out. The pros definitely outweigh the cons, being that it's free, a free service; you can get a number, no charge. Really great for small businesses like us, who we don't need some sort of big telephone system; we just want to have a number on our website that people can call if they want to speak with me, or my partner, and they want to just have a more person-to-person conversation, a consultation, to get some information about our business. So great for that, great for kind of putting up a barrier between your personal cell phone and your business contacts. You may not want everybody knowing your personal number, getting spam calls, that kind of thing. So this serves as a barrier between that. It's free, so can't complain about that. The only thing I will say, the connection, generally, probably not going to be as good as your cell phone carrier. It is all done through the internet, I believe, as far as the connection goes, so depending on how strong or weak your signal is, it's probably going to have an impact on your service. I do notice that there are a decent amount of dropped calls, this kind of thing. Again, small price to pay, considering it's free. So overall, definitely going to recommend Google Voice if you're considering it. There probably are some competitors out there, but with Google, you know you're getting a quality product, so definitely recommend it.

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View all video reviews
User interface
No videos provided by vendor
210592 video thumbnail}
1 Video
157630
5 screenshots
210592
3 screenshots

PhoneWagon

Top Features
19/43
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Transcription
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting & Statistics
  • Third-Party Integrations
  • Voice Mail
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Archiving & Retention
  • Caller ID
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • CRM
  • Customizable Reports
  • Event Triggered Actions
  • File Transfer
  • IVR
  • On-Demand Recording
  • Recording
  • Scheduled Recording
See All features
Hide Call Recording Software Features -

Google Voice

2/43
Show Call Recording Software Features +
PhoneWagon
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Google Voice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PhoneWagon
  • By PhoneWagon
  • Located in United States
  • Founded in 2016
Google Voice
  • By Google
  • Located in United States
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