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Hotels from the mid-scale to upper up-scale segments as well as luxury boutique hotels. Primary service areas are the North American region, Caribbean, and Europe.
We are serving vacation rental owners all over the world. We are focussing on independent landlords and agencies with up to 50 units.
We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience.
We lost the communication with the system which temporalily did not work.
Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs.
That it was not fully developed and tested before integrating, lots of minor and major flaws, in-depth use was difficult at first.
We love the ease of use, and the ability to easily train all departments of our staff is excellent.
We lack functions to book conference rooms and food and beverage packages.
The support that we have received during our integration process has been amazing. Customer support in particular has been so helpful.
When using it with a channel manager (like siteminder) it gets a bit confusing to know which program controls what. But that is the curse of having multiple integrated programs.
If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why. Because very user friendly, all the tools just as easy as the Airbnb platform.
The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal.
The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.
They have no training, they are rude & don't understand the platform.
In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product.
I guess so they could add it to their feature list, but it is completely useless.
The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out.
I have had a terrible experience with Smoobu and do not recommend this product to anyone.
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Smoobu
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