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Hotels from the mid-scale to upper up-scale segments as well as luxury boutique hotels. Primary service areas are the North American region, Caribbean, and Europe.
HotelFriend is a certified software development company that delivers cutting-edge hotel technology since 2016. HotelFriend makes business operations easier by automating daily processes with its soft
We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience.
We lost the communication with the system which temporalily did not work.
Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs.
That it was not fully developed and tested before integrating, lots of minor and major flaws, in-depth use was difficult at first.
We love the ease of use, and the ability to easily train all departments of our staff is excellent.
We lack functions to book conference rooms and food and beverage packages.
The support that we have received during our integration process has been amazing. Customer support in particular has been so helpful.
When using it with a channel manager (like siteminder) it gets a bit confusing to know which program controls what. But that is the curse of having multiple integrated programs.
HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support.
Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope.
Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.
Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no.
HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support.
The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious.
Our hotel has seen a remarkable 70% improvement in room distribution. The system's features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction.
Albeit having all the services cloud based is a plus, we struggled to work with it when internet connectivity was poor. Maybe an offline syncing feature would help here.
Prioritize real-user-identified key features according to your needs to find your best fit.
Stayntouch PMS
HotelFriend
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