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JustCall vs Callroute: Which is a better fit?

Updated on December 6th, 2024
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Summary
Key features rated by users
Features selected based on 3,230 reviews from Telephony users.
% Fit
Not enough reviews
Feature ratings
VoIP
4.0
VoIP Connection
4.4
Call Routing
4.2
Call Center Management
4.3
Call Recording
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP
NA
VoIP Connection
5.0
Call Routing
5.0
Call Center Management
NA
Call Recording
NA
User satisfaction
4.2
User reviews212
Ease of use
4.3
Functionality
4.1
Value for money
4.3
Customer support
4.3
5.0
User reviews11
Ease of use
4.6
Functionality
4.8
Value for money
4.7
Customer support
5.0
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.

Businesses who are moving to Teams & their number management solution no longer works, or are tired of using spreadsheets. Businesses who want to streamline & save time on user management processes.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-08143722-0ef9-46da-82f0-08dbcf6d3658
Alexander D
Wealth Advisor
4.0

Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.

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User interface
157853 video thumbnail}
1 Video
10013066 video thumbnail}
1 Video
157853
5 screenshots
10013066
3 screenshots

JustCall

Top Features
20/35
  • Activity Dashboard
  • Callback Scheduling
  • Call List Management
  • Call Tracking
  • Chat/Messaging
  • Conferencing
  • CRM
  • Customizable Reports
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • SMS Messaging
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Computer Telephony Integration
  • Interaction Tracking
  • IVR
  • Predictive Dialer
  • Real-Time Monitoring
  • Reporting/Analytics
  • Text to Speech
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Telephony Software Features -

Callroute

6/35
Show Telephony Software Features +
JustCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Callroute
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JustCall
  • By SaaS Labs
  • Located in United States
  • Founded in 2016
Callroute
  • By Sipsynergy
  • Located in United Kingdom
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