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JustCall vs TextBox: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 5,491 reviews from SMS Marketing users.
% Fit
Missing features
Feature ratings
SMS Messaging
4.3
Mass Texting
4.4
Campaign Scheduling
NA
Scheduled Messaging
3.9
Message Personalization
4.2
% Fit
Missing features
Not enough reviews
Feature ratings
SMS Messaging
--
Mass Texting
NA
Campaign Scheduling
NA
Scheduled Messaging
4.5
Message Personalization
4.5
User satisfaction
4.2
User reviews213
Ease of use
4.3
Functionality
4.1
Value for money
4.2
Customer support
4.2
4.7
User reviews22
Ease of use
4.6
Functionality
4.3
Value for money
4.8
Customer support
5.0
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.

TextBox primarily serves small businesses that need to communicate WITH their customers in a more efficient way than telephone or email. Applications include customer service, notifications and alerts

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-08143722-0ef9-46da-82f0-08dbcf6d3658
Alexander D
Wealth Advisor
4.0

Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.

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157853 video thumbnail}
1 Video
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5 screenshots
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1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
2-Way Messaging
207
Important
Activity Tracking
388
Important

JustCall

Top Features
11/34
  • Activity Tracking
  • API
  • Automated Responses
  • Campaign Planning
  • Campaign Scheduling
  • Communication Management
  • Compliance Management
  • Consent Management
  • Customer Segmentation
  • Drip Campaigns
  • Engagement Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Marketing Automation
  • Mobile Coupons
  • Multi-Campaign
  • Multi-Language
  • Open Rate Tracking
  • Polls/Voting
  • QR Codes
  • Reputation Management
  • Shortcodes
  • Text-to-Win
  • 2-Way Messaging
  • Alerts/Notifications
  • Contact Management
  • Customizable Templates
  • Interaction Tracking
  • Mass Texting
  • Message Personalization
  • Reporting/Analytics
  • Scheduled Messaging
  • SMS Messaging
  • Third-Party Integrations
See All features
Hide SMS Marketing Software Features -

TextBox

8/34
Show SMS Marketing Software Features +
JustCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TextBox
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JustCall
  • By SaaS Labs
  • Located in United States
  • Founded in 2016
TextBox
  • By TextBox
  • Located in United States
  • Founded in 1994
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