# Compare JustCall vs Grasshopper 2026 | Capterra > Unsure of what to choose? Check Capterra to compare JustCall and Grasshopper based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157853-175002/JustCall-vs-Grasshopper --- # JustCall vs Grasshopper Features and Cost Comparison Last updated May 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JustCallGrasshopper2/4 selected [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/) [## JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price $29.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [224 reviews](#user-reviews) Positive 179 Neutral 20 Negative 25 [## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/) Starting Price $14.00/year Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [358 reviews](#user-reviews) Positive 301 Neutral 30 Negative 27 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,941 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit High performer Feature ratings Call Routing 4.2 Mobile Access 4.3 Call Transfer 4.2 Call Logging 4.3 Alerts/Notifications 4.1 68%Fit Not enough reviews Feature ratings Call Routing 3.7 Mobile Access 3.9 Call Transfer 1.0 Call Logging 4.0 Alerts/Notifications 3.7 User satisfaction User satisfaction 4.1 User reviews[224](https://www.capterra.com/p/157853/JustCall/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.1 User satisfaction 4.3 User reviews[358](https://www.capterra.com/p/175002/Grasshopper/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from $14Flat Rate, Per Year - Free version - Free trial Best for Best for Built for sales and support teams that rely on high-volume calling and SMS to drive revenue, close deals, follow up consistently, and hit pipeline goals. Best for Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go. ## User reviews Pros & cons JK John K. Chief Technology Officer > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) JK John K. Chief Technology Officer > "I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) VR Verified Reviewer Associate Director > "Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) VR Verified Reviewer Associate Director > "I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) JK John K. Chief Technology Officer > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) RP Ross P. owner > "After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) JK John K. Chief Technology Officer > "Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) Drew H. Partner > "The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) EB Erinn B. Client Service Specialist II > "It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701) Drew H. Partner > "Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) VR Verified Reviewer Associate Director > "The only positive I can point to is their integration capabilities, which my team did like." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) JC Joaquin C. Expansion Development Representative > "I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6419515) KC Kelly C. Operations Manager > "The support documentation is helpful." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469) RD Robert D. VP > "The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) JK John K. Chief Technology Officer > "I was happy to find that the support technician was knowledgeable when my microphone stopped working." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) RD Robert D. VP > "There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) CT Clint T. Chief Digital Officer > "It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396175) VR Verified Reviewer Associate Director > "They have 0 customer service priority and due to that, I recommend any other dialer." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) VR Verified Reviewer Associate Director > "I strongly recommend that anyone considering JustCall evaluate alternative dialers." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) VR Verified Reviewer Associate Director > "Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) SM Sara M. Sales Rep > "We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4930321) AH Angie H. Partner > "I was promised a refund because of the issues, but once I followed up, I was effectively abandoned." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850) SP Sergio P. IT Manager > "Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120) EB Erinn B. Client Service Specialist II > "A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701) KW Kayla W. Franchise Owner > "I love the reports, integration with HubSpot, and call recording." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394598) AH Angie H. Partner > "I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850) SB Stefano B. VP Operations > "Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939679) SP Sergio P. IT Manager > "One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120) GH Greg H. Sales > "Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM." [See full review](https://www.capterra.com/p/157853/JustCall/#SoftwareAdvice___6732428) JN Jay N. Installer > "I really don’t like that you have to pay for every add-on the costly is very expensive for this app!" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6819682) Suzi L. Project Manager > "The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4839579) RP Ross P. owner > "They will try to pressure you with their legal team if something doesn't go your way" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) ACR Ana Cecilia R. Estimator > "The call recording feature is also very helpful." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705) DM Danielle M. Compliance and Finance Manager > "Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761) AQ Anthony Q. Customer Support Specialist > "The reports were a step up from our initial call solution (Aircall)" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6757891) CC Craig C. Owner > "They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) KC Kelly C. Operations Manager > "It's easy to use and there are alot of features." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469) AG Andres G. Finance Manager > "From time to time, texts are not able to go out to certain numbers." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394764) IGC Iris Gerald C. RNS Carpet Cleaning > "More confident to provide data and info to the customer and client." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6352238) CC Craig C. Owner > "I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) HV Haleigh V. Customer Service Lead > "We are able to be in contact with our customers without any worry." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396950) CC Craig C. Owner > "As a result, your JustCall account has been closed, and you will not have any access to our services." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) NN Nick N. Sales Director > "Plenty of features, all combined into a single platform." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6393403) RD Robert D. VP > "The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) ACR Ana Cecilia R. Estimator > "It's an easy-to-use app that has several communication methods in one place." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705) JH Jennifer H. Sales Development Manager > "I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) IL Ina L. Insurance Advisor > "I think the integration with our existing program has been smooth, too." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291) Heather T. Medical Receptionist-Medical Assistant > "Occasionally dropped calls or poor quality." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6449929) JW Jacob W. Sales Rep > "Ease of use and the ability to make and take calls anywhere." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6355835) VR Verified Reviewer Skilled Trades Recruiter > "The dialer keeps refreshing once in a while. While at work, it's a bit annoying" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969) JH Jennifer H. Sales Development Manager > "It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) DM Danielle M. Compliance and Finance Manager > "There is no option for configuration for the company's needs in an overview and reporting is only one simple report." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761) ZAS Zeanna Alexis S. Engagement > "Its user friendly interface and that it tracks everything." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394892) MT Mike T. Owner > "As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411) CB Carissa B. Human Resources Manager > "My company likes that you can record calls and listen to the playbacks for training purposes." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6221163) IL Ina L. Insurance Advisor > "Personally, I found the call back feature is really annoying." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291) JS Josh S. IT Coordinator > "With some improvements to the dashboard, it could be a great tool." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6753984) JN Joanne N. Scheduling Manger > "When creating a new message to a client it is not as easy as other platforms to see the message history." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261881) Aman K. Researcher > "The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4634970) PR Pauline R. SDR > "A lot of countries are blocked, I understand it's to prevent spam but it can cause a lot of friction sometimes." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6138774) VR Verified Reviewer Skilled Trades Recruiter > "JustCall is better in user interface, ease of use, and accessibility." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969) LB Lance B. CEO > "The time it takes to assign a call is too consuming be easier if could block assign." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220629) HJ Hamlet J. CEO > "We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4089829) MF Matthew F. Managing Partner > "repackaged standard offers as ways of trying to fit a categoric failure." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4944934) KU KARINA U. SDR > "IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6398099) Suzi L. Project Manager > "For unknown reasons, some numbers may be blocked from dialing through JustCall." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4839579) JZ Janna Z. Finance Manager > "The bulk SMS option is great when trying to reach multiple clients at the same time." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6225904) CL Cub L. Clinical Director > "The time it takes for their support structure to get back regarding open issues is unacceptable." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899) MZ Manuel Z. Inbound sales specialist > "It's okay, not the best phone app but I can see they are making updates and constantly developing it which will eventually have..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___5006416) LM Luke M. VP of Partnerships > "Price is a little high and sometimes it takes a day to get a response from support." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220584) NG Noni G. Operations Head > "Loved the auto-dialling and predictive dialling feature" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339) RV Ramona V. Office manager > "When there is a concern it takes a long while to get help and they don’t get back to you with updates." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6142478) JM Jill M. Program Success Manager > "Calls and texts usually go through fine and the call quality is fine." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6208097) Olivier K. Director > "Call and SMS charges can creep up pretty quick" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220746) GG Genesis G. Marketing Specialist > "With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4635066) NG Noni G. Operations Head > "Sometimes the dashboard numbers malfunction." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339) LW Lloyd W. Director of Operations > "Justcall IQ also is very useful for sales training as well as call reviews." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___5016119) VR Verified Reviewer owner > "No mater the quality of the service they provide, they act like scammer, so just avoid them." [See full review](https://www.capterra.com/p/157853/JustCall/#GetApp___6009136) JH Jennifer H. Sales Development Manager > "Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) VR Verified Reviewer CEO > "This software is PURE trash for live transfers, especially if you want to track your stats relating to them." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4060571) [View Reviews](https://www.capterra.com/p/157853/JustCall/reviews/) VR Verified Reviewer CGO > "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail)..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755) NS NOAH S. Business Owner Founder > "It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6849718) GL George L. Managing Partner > "The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103) VR Victoria R. ABA > "I created a new extension however they were receiving calls from other extensions which caused a disruption in their day..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7052861) GL George L. Managing Partner > "Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043103) LB Latricia B. Owner > "Did not like the setup for your phone number and no refund for cancellation" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___7061333) EK Erin K. cos > "The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) TW Tray W. President > "terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088) SK Shawnalee K. Office Manager > "I have been happy to use it for handling text communications with all of our current & new families." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106) Andrea M. Project Manager, Training and Certification > "Recording messages was challenging at times because the first word or two would be cut off during playback." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6508433) EK Erin K. cos > "Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) EK Erin K. cos > "The only downside I’ve noticed so far is mostly related to small interface preferences." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043164) JL Janice L. Manager > "Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7044838) VR Verified Reviewer Psychotherapist > "Calls aren't always clear doesn't matter if I'm on wifi or data." [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140) DD Dave D. Owner > "I love that I can use this on my cell phone." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7039189) DS David S. President > "Also, the texting function has never worked" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868) TW Tray W. President > "The customer service representatives do care about helping" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7043088) VR Verified Reviewer CGO > "I would not recommend this service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___7115755) RD Reema D. Associate Director > "I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4473158) MB Matthew B. CEO > "Cannot bulk text." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877) JJK Janelle Johanna K. Contactor construction > "I liked that the app was supposed to put all my voicemails in one app" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798) VR Verified Reviewer Psychotherapist > "Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it." [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___6436140) SK Shawnalee K. Office Manager > "Very easy to use!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6691106) DS David S. President > "They made the app much much worse and also increased the price." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6806868) PN Philasande N. Photographer > "What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you can..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3750393) SC Shane C. Owner > "Didnt use it for 1.5 yrs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6363516) VR Verified Reviewer Virtual Medical Assistant > "Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4468100) KW Krista W. Owner > "After hours with customer support it never got resolved." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___6716338) CY Catherine Y. Call Center Hiring Manager > "We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3611495) MB Matthew B. CEO > "Customer service is awful, WASTE of money." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___6719877) MM Marion M. Owner > "I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456) BS Blake S. Owner > "Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857) MO Michael O. Managing Partner > "Call forwarding is seamless and voice mail transcripts are nice." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3550750) CB Carie B. Manager > "They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. ..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403) MC Madeline C. Director > "I never miss a call and can answer when I’m available" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048) CB Carie B. Manager > "I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number due to ..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3585403) JL Jami L. Administrative Director > "Easy to integrate to your cell phone and CRM software." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3790968) BS Blake S. Owner > "Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4140857) JJ Jordan J. Owner > "Overall its a great way to keep in touch with customers while still being able to have your cell phone separate from all..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3243924) Mario D. General Manager > "The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) VR Verified Reviewer Head of Operations > "It was cheap, like really really low cost compared to competitors" [See full review](https://www.capterra.com/p/175002/Grasshopper/#GetApp___4547220) MC Madeline C. Director > "Sometimes calls don’t come thru so I see it as a missed call but can always call back" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3856048) VR Verified Reviewer Owner > "Overall, using grasshopper has helped my small business to maintain call center operations effectively." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3395561) JJK Janelle Johanna K. Contactor construction > "Terrible waste of time service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___5091798) Kate Margoth B. Account Manager Assistant > "I like softphones the most! really convenient!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___4124894) AR Abdolreza R. Manager > "They charge you extra WITHOUT INFORMING you as well!!!!" [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___4457211) KP Krystle P. Investor > "I use this product for my business to avoid using my personal line and it works great and even sends voicemails to email" [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2781117) BW Beth W. Owne%r > "I missed a bunch of calls." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747) RP Rebecca P. SALES > "our small company decided to try this software for the days and times we are not in the office to give our customers who..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2269267) BW Beth W. Owne%r > "Their system wasnt worth the price." [See full review](https://www.capterra.com/p/175002/Grasshopper/#SoftwareAdvice___3985747) PC Patricia C. Virtual Assistant > "I am very happy with this software because is very friendly and the customer support is always ready to help and solve..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2863015) ZG Zev G. Manager > "I didn't love the layout and design when printing PODs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2957501) LS Lex S. CEO > "Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912) LL Lauren L. Director of Business Strategy > "The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options,..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2178337) VR Verified Reviewer Busniess Owner > "My favorite part of this app was to have a dedicated business phone number so I didn't have to use my personal number..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2217665) VR Verified Reviewer Human Resources Consultant > "The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2210829) KT Katherine T. Owner > "Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all access..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199) LS Lex S. CEO > "What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2444912) JO Julianna O. Director of Client Experience > "It allowed for multiple users, a phone app and web app, as well as a web option." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2777956) Mario D. General Manager > "Wi-fi calling is awful. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) An N. President > "It also a very simple app and a website to control all your voice mail and incoming call needs." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2297680) Mario D. General Manager > "Poor call quality. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3460405) VR Verified Reviewer Human Resources Consultant > "I needed a business line so I could keep my personal phone free of business and this served that purpose. " [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2210829) ET Elliott T. Attorney > "I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254) DB Dusty B. Virtual Assistant > "I love that it offers the ability for phone and text conversations." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2562039) DM David M. Assistant Operational Manager > "This took much longer than expected." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3505682) MM Marion M. Owner > "That said, it works just fine and I have no complaints about the service." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___3231456) ET Elliott T. Attorney > "I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it..." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2631254) VR Verified Reviewer Busniess Owner > "Overall this app worked well for me for my small business, the cost should go down a bit." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2217665) DB Dave B. senior account manager > "I would get calls for other members of the organization, and I have no clue how to transfer them over." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2340822) Heather W. Excellent > "The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2519850) KT Katherine T. Owner > "Customer service is quick and helpful, but they haven't always been able to fix the issues I have had." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2552199) AS Aj S. Mgr > "It is very stable and unlike some other software, it has all the working features of the desktop version." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2178856) VR Verified Reviewer Attorney > "Only throw your money away for a month or 2." [See full review](https://www.capterra.com/p/175002/Grasshopper/#Capterra___2587491) [View Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/) ## User interface 4.12 (224) [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) 4.29 (358) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features JustCall Top features 39/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/157853/JustCall/#features) Grasshopper 19/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/175002/Grasshopper/#features) ### Recognition JustCall is recognized as a top-rated tool in 4 Capterra Shortlist reports Grasshopper is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support JustCall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Grasshopper Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details JustCall - By SaaS Labs - Located in United States - Founded in 2016 Grasshopper - By GoTo - Located in United States - Founded in 2003 ## 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