# Compare JustCall vs Nextiva 2026 | Capterra > Unsure of what to choose? Check Capterra to compare JustCall and Nextiva based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157853-175788/JustCall-vs-Nextiva --- # JustCall vs Nextiva Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JustCallNextiva2/4 selected [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (918)](https://www.capterra.com/p/175788/Nextiva/reviews/) [## JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price $29.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [224 reviews](#user-reviews) Positive 179 Neutral 20 Negative 25 [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (918)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [918 reviews](#user-reviews) Positive 830 Neutral 38 Negative 50 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,846 reviews from telephony software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Feature ratings VoIP Connection 4.3 VoIP 2.0 Call Routing 4.2 Call Center Management 4.3 Call Recording 4.5 90%Fit High performer Feature ratings VoIP Connection 4.7 VoIP 4.9 Call Routing 4.8 Call Center Management 4.7 Call Recording 4.6 User satisfaction User satisfaction 4.1 User reviews[224](https://www.capterra.com/p/157853/JustCall/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.1 User satisfaction 4.6 User reviews[918](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Built for sales and support teams that rely on high-volume calling and SMS to drive revenue, close deals, follow up consistently, and hit pipeline goals. Best for Businesses of any size who want to better connect with their customers. ## User reviews Pros & cons JK John K. Chief Technology Officer > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) JK John K. Chief Technology Officer > "I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) VR Verified Reviewer Associate Director > "Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) VR Verified Reviewer Associate Director > "I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) JK John K. Chief Technology Officer > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) RP Ross P. owner > "After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) JK John K. Chief Technology Officer > "Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) Drew H. Partner > "The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) EB Erinn B. Client Service Specialist II > "It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701) Drew H. Partner > "Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) VR Verified Reviewer Associate Director > "The only positive I can point to is their integration capabilities, which my team did like." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) JC Joaquin C. Expansion Development Representative > "I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6419515) JK John K. Chief Technology Officer > "I was happy to find that the support technician was knowledgeable when my microphone stopped working." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) RD Robert D. VP > "The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) CT Clint T. Chief Digital Officer > "It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396175) RD Robert D. VP > "There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) VR Verified Reviewer Associate Director > "I strongly recommend that anyone considering JustCall evaluate alternative dialers." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) VR Verified Reviewer Associate Director > "They have 0 customer service priority and due to that, I recommend any other dialer." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) SM Sara M. Sales Rep > "We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4930321) VR Verified Reviewer Associate Director > "Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) SP Sergio P. IT Manager > "Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120) AH Angie H. Partner > "I was promised a refund because of the issues, but once I followed up, I was effectively abandoned." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850) KW Kayla W. Franchise Owner > "I love the reports, integration with HubSpot, and call recording." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394598) EB Erinn B. Client Service Specialist II > "A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701) SB Stefano B. VP Operations > "Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939679) AH Angie H. Partner > "I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850) GH Greg H. Sales > "Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM." [See full review](https://www.capterra.com/p/157853/JustCall/#SoftwareAdvice___6732428) SP Sergio P. IT Manager > "One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120) KC Kelly C. Operations Manager > "The support documentation is helpful." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469) RP Ross P. owner > "They will try to pressure you with their legal team if something doesn't go your way" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) ACR Ana Cecilia R. Estimator > "The call recording feature is also very helpful." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705) DM Danielle M. Compliance and Finance Manager > "Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761) AQ Anthony Q. Customer Support Specialist > "The reports were a step up from our initial call solution (Aircall)" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6757891) CC Craig C. Owner > "They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) IGC Iris Gerald C. RNS Carpet Cleaning > "More confident to provide data and info to the customer and client." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6352238) AG Andres G. Finance Manager > "From time to time, texts are not able to go out to certain numbers." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394764) HV Haleigh V. Customer Service Lead > "We are able to be in contact with our customers without any worry." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396950) CC Craig C. Owner > "I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) NN Nick N. Sales Director > "Plenty of features, all combined into a single platform." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6393403) CC Craig C. Owner > "As a result, your JustCall account has been closed, and you will not have any access to our services." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) ACR Ana Cecilia R. Estimator > "It's an easy-to-use app that has several communication methods in one place." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705) RD Robert D. VP > "The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) IL Ina L. Insurance Advisor > "I think the integration with our existing program has been smooth, too." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291) JH Jennifer H. Sales Development Manager > "I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) JW Jacob W. Sales Rep > "Ease of use and the ability to make and take calls anywhere." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6355835) Heather T. Medical Receptionist-Medical Assistant > "Occasionally dropped calls or poor quality." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6449929) JH Jennifer H. Sales Development Manager > "It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) JN Jay N. Installer > "I really don’t like that you have to pay for every add-on the costly is very expensive for this app!" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6819682) ZAS Zeanna Alexis S. Engagement > "Its user friendly interface and that it tracks everything." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394892) VR Verified Reviewer Skilled Trades Recruiter > "The dialer keeps refreshing once in a while. While at work, it's a bit annoying" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969) CB Carissa B. Human Resources Manager > "My company likes that you can record calls and listen to the playbacks for training purposes." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6221163) DM Danielle M. Compliance and Finance Manager > "There is no option for configuration for the company's needs in an overview and reporting is only one simple report." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761) JS Josh S. IT Coordinator > "With some improvements to the dashboard, it could be a great tool." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6753984) MT Mike T. Owner > "As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411) Aman K. Researcher > "The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4634970) IL Ina L. Insurance Advisor > "Personally, I found the call back feature is really annoying." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291) VR Verified Reviewer Skilled Trades Recruiter > "JustCall is better in user interface, ease of use, and accessibility." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969) JN Joanne N. Scheduling Manger > "When creating a new message to a client it is not as easy as other platforms to see the message history." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261881) HJ Hamlet J. CEO > "We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4089829) PR Pauline R. SDR > "A lot of countries are blocked, I understand it's to prevent spam but it can cause a lot of friction sometimes." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6138774) KU KARINA U. SDR > "IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6398099) LB Lance B. CEO > "The time it takes to assign a call is too consuming be easier if could block assign." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220629) JZ Janna Z. Finance Manager > "The bulk SMS option is great when trying to reach multiple clients at the same time." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6225904) MF Matthew F. Managing Partner > "repackaged standard offers as ways of trying to fit a categoric failure." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4944934) KC Kelly C. Operations Manager > "It's easy to use and there are alot of features." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469) CL Cub L. Clinical Director > "The time it takes for their support structure to get back regarding open issues is unacceptable." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899) MZ Manuel Z. Inbound sales specialist > "It's okay, not the best phone app but I can see they are making updates and constantly developing it which will eventually have..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___5006416) LM Luke M. VP of Partnerships > "Price is a little high and sometimes it takes a day to get a response from support." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220584) NG Noni G. Operations Head > "Loved the auto-dialling and predictive dialling feature" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339) RV Ramona V. Office manager > "When there is a concern it takes a long while to get help and they don’t get back to you with updates." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6142478) JM Jill M. Program Success Manager > "Calls and texts usually go through fine and the call quality is fine." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6208097) Olivier K. Director > "Call and SMS charges can creep up pretty quick" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220746) GG Genesis G. Marketing Specialist > "With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4635066) NG Noni G. Operations Head > "Sometimes the dashboard numbers malfunction." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339) LW Lloyd W. Director of Operations > "Justcall IQ also is very useful for sales training as well as call reviews." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___5016119) VR Verified Reviewer owner > "No mater the quality of the service they provide, they act like scammer, so just avoid them." [See full review](https://www.capterra.com/p/157853/JustCall/#GetApp___6009136) Suzi L. Project Manager > "The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4839579) VR Verified Reviewer CEO > "This software is PURE trash for live transfers, especially if you want to track your stats relating to them." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4060571) JH Jennifer H. Sales Development Manager > "Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) CL Cub L. Clinical Director > "Also the interface is not very intuitive." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899) [View Reviews](https://www.capterra.com/p/157853/JustCall/reviews/) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) CG Chris G. Owner > "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task —..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) CG Chris G. Owner > "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) JS Joseph S. HR Adminstrator > "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) JS Joseph S. HR Adminstrator > "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) AC Andrew C. Associate > "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) WJ Wally J. Logistics coordinator > "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected, no..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734) Bob W. owner > "I tried to use SMS but it didn't work and I contacted support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) MZ Melissa Z. Manager > "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) RL Rachel L. Customer Service Representative > "You can always count on the call flow coming in at the call center in a fair and orderly fashion. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6363495) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) CG Chris G. Owner > "Second, I have no control over my own configuration." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) AS Ace S. Sales Coordinator > "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is so..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) JS Joseph S. HR Adminstrator > "Overpriced service" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CH Carl H. Marketing > "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122) AH Ariz H. Director > "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) LE Laura E. LOGISTIC COORDINATOR > "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) SM Sharon M. Director of Operations / Property manager > "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to their..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) EL Everett L. owner > "No customer support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach real..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) BM Barbara M. Law Clerk > "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073) FM Felipe M. Logistics Coordinator > "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced setup..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) AA Anthony A. CFO > "generally the system is good although my hardware is not great, the keys stick a lot." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) JB Jacob B. Student Ministry Pastor > "Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but not..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024083) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) CW Casey W. Office Manager > "I love the team messaging and video conferencing." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) SF Sheri F. President > "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809) DC David C. Head of Media Ops & Distribution > "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for cell..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826) AA Andres A. LOGISTICS COORDINATOR > "The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5023987) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) MT Miguel T. Law Clerk > "I like how you can track and monitor the calls and how I can go back days and days to find a phone number." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968) AMR Andres Mauricio R. Operations manager > "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149) BP Benir P. Marketing Director > "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) JG John G. Music Director > "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978) JF Jon F. CEO > "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344) GS Gabriel S. CEO > "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) GC Gale C. Executive Assistant > "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092) HD Hemang D. Manager > "The price is not in affordable price range" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) SH Stephen H. Systems Administrator > "Most of the time when our users can't use their phone it's because they get a time and date out of sync. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403) SP Stacey P. Office Manager > "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428) WS Whitney S. Paralegal > "The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148527) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or exploring..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) DE Daniel E. IT Systems Administrator > "The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6271118) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## User interface 4.12 (224) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.60 (918) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features JustCall Top features 32/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/157853/JustCall/#features) Nextiva 26/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/175788/Nextiva/#features) ### Recognition JustCall is recognized as a top-rated tool in 4 Capterra Shortlist reports Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support JustCall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details JustCall - By SaaS Labs - Located in United States - Founded in 2016 Nextiva - By Nextiva - Located in United States - Founded in 2008 ## 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