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JustCall vs Monster VoIP: Which is a better fit?

Updated on November 10th, 2024
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Summary
Key features rated by users
Features selected based on 2,446 reviews from Business Phone Systems users.
% Fit
Feature ratings
Call Routing
4.2
Voice Mail
4.7
Mobile Access
4.7
Call Recording
4.5
Call Center Management
4.3
% Fit
Not enough reviews
Feature ratings
Call Routing
5.0
Voice Mail
--
Mobile Access
5.0
Call Recording
5.0
Call Center Management
5.0
User satisfaction
4.2
User reviews212
Ease of use
4.3
Functionality
4.1
Value for money
4.3
Customer support
4.3
4.7
User reviews44
Ease of use
4.7
Functionality
4.6
Value for money
4.8
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.

It caters to small businesses, enterprises, contact centers, and call centers seeking an all-in-one business phone system and collaboration solution.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-08143722-0ef9-46da-82f0-08dbcf6d3658
Alexander D
Wealth Advisor
4.0

Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.

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User interface
157853 video thumbnail}
1 Video
182736 video thumbnail}
1 Video
157853
5 screenshots
182736
5 screenshots

JustCall

Top Features
20/50
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Automated Attendant
  • Callback Scheduling
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • CRM
  • Customizable Caller ID
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Reporting & Statistics
  • SMS Messaging
  • Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Interaction Tracking
  • IVR
  • Predictive Dialer
  • Real-Time Monitoring
  • Real-Time Reporting
  • Third-Party Integrations
See All features
Hide Business Phone Systems Software Features -

Monster VoIP

16/50
Show Business Phone Systems Software Features +
JustCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Monster VoIP
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JustCall
  • By SaaS Labs
  • Located in United States
  • Founded in 2016
Monster VoIP
  • By Monster VoIP
  • Located in United States
  • Founded in 2012
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