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JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.
Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases.
Works amazing for the most part. Very little issues and super glad we found them and will continue to use them for the foreseeable future.
It’s really hard to find the voicemail. I have endless dislikes about the app.
One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation).
Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected.
Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.
When more then one caller is ringing for 2 different accounts there is no way of choosing which caller you can answer.
Just all is easy to Install and use, free text and calling are a cherry on top. Using that service to grow sales is amazing.
At some point there were interruptions due to the network. Also sometimes cut the voice due to the connection.
Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.
Sometimes it lags and login issues we face once in month.
For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.
It lags at times which makes our work a little slow.2.
The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed.
Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.
The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.
You can limit the frequency of updates to once a day to avoid having too many updates.
Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.
JustCall
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Convin
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