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JustCall vs Eloquant: Which is a better fit?

Updated on November 10th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,950 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.3
Chat/Messaging
NA
Call Logging
4.3
Call Tracking
NA
Call Recording
4.5
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.3
Chat/Messaging
5.0
Call Logging
4.2
Call Tracking
--
Call Recording
4.2
User satisfaction
4.2
User reviews212
Ease of use
4.3
Functionality
4.1
Value for money
4.3
Customer support
4.3
4.3
User reviews18
Ease of use
4.1
Functionality
4.4
Value for money
3.8
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.

Europe Businesses which are looking an all-in-one cloud contact center solution

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-08143722-0ef9-46da-82f0-08dbcf6d3658
Alexander D
Wealth Advisor
4.0

Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.

How Capterra sources reviews
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User interface
157853 video thumbnail}
1 Video
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157853
5 screenshots
240171
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

JustCall

29/41
  • Activity Tracking
  • API
  • Callback Scheduling
  • Call Tagging
  • Call Tracking
  • Call Whispering
  • Chat/Messaging
  • CRM
  • Dashboard
  • Monitoring
  • Surveys & Feedback
  • Voice Recognition
  • Alerts/Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transcription
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Eloquant

Top Features
38/41
Show Call Center Software Features +
JustCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Eloquant
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JustCall
  • By SaaS Labs
  • Located in United States
  • Founded in 2016
Eloquant
  • By ELOQUANT
  • Located in France
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