Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
We're experts at helping data-driven businesses provide exceptional customer experiences. We serve customers in every industry.
The entire revenue team of sales leaders, frontline sales managers, sales enablement, account executives.
The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution.
I tend to ignore them now because so many are evaluated wrong.
Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great.
Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road.
The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.
Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away.
The ability to text our customers from our main office number is great and we don't have to use our personal cell phones.
I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that.
It is super easy to use and set up. It is very clear how to use the software and how I can benefit using it.
I'd prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday.
My experience with Gong was a good one. It is a great platform that allows team leads and managers to help their teams make sales trainings better and more impactful.
A lot of features/functionalities that I am unaware of or not sure how to use.
Gong has been a game changer for me and my team. Absolutely recommend this software for better coaching, training, and general reporting to help improve our calls.
It is a bit of a pain to launch, as it is a separate link and different from my current software.
I love the simplicity of this product, and the sheer amount of data it is able to pull about sales calls. The data it is able to pull speaks volumes and helps tremendously to improve.
Transcription could be more accurate - currently not sufficient as a stand alone piece of information - requires interpretation and reference to audio.
Jackie R.: Hi, I'm Jackie. I'm a senior enablement manager, and I give Gong.io five stars, and you can see more reviews like this if you click below. We leverage Gong for a variety of enablement activities and programs, from the time we onboard new sales and CS managers, all the way through our ongoing training. Gong allows us to not only record all of our calls, but really coach on them, give feedback to the teams, give feedback to managers, and allow for an environment where we're constantly growing and improving based on actual customer conversations. The thing I like most about Gong is really the ability to get to granular level insights. You can track an enablement program. You can track how effective new messaging is. You can really get to the root cause of issues, whether that reps are not spending enough time in discovery, asking two-sided questions, or whether we're getting stuck at a certain point of that deal. All of this intelligence it's really provided through Gong, and they're constantly innovating the platform and adding new functionality to really help teams like our enablement team, do our job to the best of our ability. There's no issues we've come across with Gong that they haven't been able to solve or help us through. I think it definitely requires someone to be committed to keeping up-to-date with the latest innovation and making sure that teams are really using the platform to the best of its ability. But not so much a downside just for people to understand that there is time required to get the value out of the platform.
Callcap
Gong.io
Top FeaturesTalk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing:
