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Callcap vs CallHippo: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 1,477 reviews from Call Recording users.
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
--
Call Transcription
NA
Call Routing
--
Call Center Management
NA
Call Monitoring
--
% Fit
Missing features
Feature ratings
Recording
NA
Call Transcription
NA
Call Routing
4.7
Call Center Management
4.5
Call Monitoring
4.5
User satisfaction
4.6
User reviews22
Ease of use
4.4
Functionality
4.3
Value for money
4.8
Customer support
4.5
4.4
User reviews607
Ease of use
4.4
Functionality
4.3
Value for money
4.2
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We're experts at helping data-driven businesses provide exceptional customer experiences. We serve customers in every industry.

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Ahsin Y
CEO
5.0

Ahsin Y.: I am Ahsin. I am working as a CEO at Web Smarts. We are using CallHippo for our clients reaching out. So I would rate CallHippo five out of five. Our company size is four person. We are using CallHippo to reach our new clients, providing support to our existing clients, solving their problems. It is a good option to reach clients using CallHippo. CallHippo support is very good. Their interface of website and the application are very good, really great. So I am loving their packages. They're affordable for every startup or new businesses. Sometimes we try to call our clients. But it cuts out. I don't know the reason. But this is a drawback about CallHippo. But overall it's great.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
159578 video thumbnail}
1 Video
No screenshots provided by vendor
159578
3 screenshots

Callcap

14/43
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customizable Reports
  • Event Triggered Actions
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • On-Demand Recording
  • Predictive Dialer
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Scheduled Recording
  • Third-Party Integrations
  • Voice Mail
  • Activity Dashboard
  • API
  • Archiving & Retention
  • Caller ID
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • CRM
  • File Transfer
  • IVR
  • Performance Metrics
  • Real-Time Analytics
  • Real-Time Data
  • Recording
See All features
Hide Call Recording Software Features -

CallHippo

Top Features
17/43
Show Call Recording Software Features +
Callcap
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CallHippo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Callcap
  • By Marchex
  • Located in United States
  • Founded in 2003
CallHippo
  • By CallHippo
  • Located in United States
  • Founded in 2016
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