Callcap vs Zoho Voice: Which is a better fit?

The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution.

I tend to ignore them now because so many are evaluated wrong.

Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great.

Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road.

The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.

Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away.

The ability to text our customers from our main office number is great and we don't have to use our personal cell phones.

I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that.

I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too.

We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail.

Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable.

Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.

Its been good so far and I am hoping this changes to great in the near future.

There is lack of guidance on how to do 10DLC compliance certification correctly.

My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management.

They will steal your money and your phone number and hold them and not refund your money.