# Compare Gong.io vs Outreach 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gong.io and Outreach based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach

---

# Gong.io vs Outreach Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Gong.ioOutreach2/4 selected

[Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/)

[## Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [560 reviews](#user-reviews)

Positive

550

Neutral

7

Negative

3

[## Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.2

Customer Service

4.1

Reviews Sentiment

Based on [308 reviews](#user-reviews)

Positive

277

Neutral

21

Negative

10

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,443 reviews from call recording software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Recording

4.8

Call Transcription

\--

Call Routing

NA

Call Center Management

NA

CRM

4.5

\--%Fit

Missing features

Not enough reviews

Feature ratings

Recording

\--

Call Transcription

\--

Call Routing

NA

Call Center Management

NA

CRM

\--

User satisfaction

User satisfaction

4.8

User reviews[560](https://www.capterra.com/p/157969/Gong-io/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.6

Customer support

4.7

User satisfaction

4.4

User reviews[308](https://www.capterra.com/p/159318/Outreach/reviews/)

Ease of use

4.2

Functionality

4.4

Value for money

4.2

Customer support

4.1

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives.

Best for

Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.

## User reviews

Pros & cons

HC

Harry C.

Inbound Sales Development Representative

> "The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6793843)

SK

Sarah K.

Sales

> "There are a lot of features available on the app that I definitely do not utilize."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922)

MW

Marissa W.

Senior Account Executive

> "Gong has been crucial to help with sales strategy and closing deals at faster rates."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7087500)

VR

Verified Reviewer

COO

> "Gong is a bit expensive compared to similar products"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6334112)

AP

Angie P.

VP, Revenue

> "Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7095833)

VR

Verified Reviewer

Enterprise Account Executive

> "It'll pull up the wrong results or just not pull any results so you have to retype the search."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584)

NP

Neel P.

Sales Operations Manager

> "Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6570660)

VR

Verified Reviewer

Enterprise Account Executive

> "The search doesn't always work when searching for a specific keyword or account."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584)

SK

Sarah K.

Sales

> "Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922)

PA

Pedro A.

Marketing & Growth ops

> "It's a little bit expensive for everything it do."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___5057097)

Mai M.

Managing Director

> "Loved Gong.io in support of our stellar sales team!"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406)

RM

Rebecca M.

Head of Marketing

> "The auto transcription isn't always accurate, but that's a low priority feature."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697)

SL

Stephanie L.

Account Manager

> "Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4877303)

VR

Verified Reviewer

Director - USA Expansion

> "The call transcription is often off and can deliver incorrect results"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4175442)

Mai M.

Managing Director

> "Overall, the adoption and implementation of Gong.io was seamless and easy to use."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406)

KG

Keven G.

account executive

> "A lot of times the calls don't get recorded or there are glitches which don't allow our sales people to record the calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3026595)

FD

Freesia D.

Account Executive

> "Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7032929)

BC

Brad C.

Account E

> "Hebrew transcribing is not supported."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3990526)

DV

Danny V.

VP of Customer Success

> "I love that it aggregates all the information about all of our accounts into a single place with different views to help us..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6227515)

BS

Brenda S.

US Channel Director

> "Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012670)

MM

Marc M.

Account Executive

> "It has some decent AI and the call listening is good but is far outweighed by the negatives"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6341573)

DA

Danial A.

ZIWO Cloud Contact Center Software

> "Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580)

EJ

Elli J.

Customer Marketing Manager

> "I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6322982)

AA

Afua A.

marketing

> "The mobile feature can be a bit confusing"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549)

VR

Verified Reviewer

COO

> "They do the things they say they will very well, and the product roadmap is trending in the right direction."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6669263)

VR

Verified Reviewer

Sales Engineer

> "transcription software is not up to date with technical terms making it hard to search for words that are common acronyms."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007489)

VR

Verified Reviewer

Enterprise Account Executive

> "I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584)

Nick B.

Sr. Customer Success Manager

> "Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3568107)

SK

Sarah K.

Sales

> "I like the fact that Gong saves myself and my team so much time."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922)

ES

Eirik S.

Product Manager

> "Gong does not allow you to assign speakers to calls that you upload to their system."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2959643)

JR

Janessa R.

Product Marketing Manger

> "Comprehensive, easy-to-use platform."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6830680)

Michael R.

SDR

> "At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021797)

CB

Christian B.

Account Manager

> "The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4826712)

IA

Isaac A.

Performance Marketer

> "The cost was very high compared to what competitors could offer."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3784483)

VR

Verified Reviewer

Business Development Associate

> "The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4654639)

MA

Mark A.

Enterprise AE

> "We used to rely on our video chat to record calls and it was a mess"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2897914)

AM

Alex M.

Sales Operations Manager

> "They have a good team too."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6744925)

KM

Kylee M.

Sales Enablement Specialist

> "The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team"."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007716)

Miodrag C.

Enterprise Account Executive

> "The recordings are very easy to set up, navigate, go through and find the most important bits of it"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6180633)

CF

Conor F.

Account Manager

> "I find the recording that lets people know the call is being recorded to be pretty obnoxious."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004401)

RJ

Rebecca J.

Sr Manager, Customer Marketing

> "It's a great platform to house call recordings, allowing us to review internal and external calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522)

AB

Arrash B.

Team Lead

> "Also it does not allow you to set up parameters to find your calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004030)

AB

Armin B.

SDR

> "I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3781474)

VR

Verified Reviewer

Analyst, Strategy and Business Development

> "Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3378914)

AA

Afua A.

marketing

> "We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549)

Jon W.

Senior Account Executive

> "Some time search functionality seems off and logging in has a slow lag to start."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012960)

Brandon R.

Ecommerce Consultant ¿ USA

> "I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3023509)

EH

Ellen H.

Account Manager

> "There were many calls lost when transferring our past calls from Chorus to Gong"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012286)

MF

Mindy F.

Enterprise Virtual Care Consultant

> "It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation /..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2979798)

Anna S.

Implementation Manager

> "The transcription service is good, not great - both in terms of identifying the speaker and also what they said."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506)

DA

Danial A.

ZIWO Cloud Contact Center Software

> "Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580)

KD

Kevin D.

BDR

> "Feedback left on calls is sometimes a little difficult to read through. "

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009624)

KM

Keir M.

Sr Principle Account Executive

> "Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021376)

Anna S.

Implementation Manager

> "Also, it's not entirely clear to me how to add Gong to an existing call."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506)

CS

Casey S.

Account Executive

> "I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010222)

AM

Andrew M.

Customer Success Manager

> "There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004390)

EW

Emily W.

BDR

> "I think the AI transcript is always super accurate"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4970241)

VR

Verified Reviewer

Renewals Manager

> "monitors everything and at times you don't always want to be recorded"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3259030)

DE

Dallas E.

Product Specialist

> "What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3264774)

Dan N.

Corporate Account Executive

> "Difficult to navigate if not pulling up a specific call"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009258)

VR

Verified Reviewer

Account Executive

> "The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3481589)

Max F.

AE

> "Playback can be clumsy and troublesome from time to time."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259)

RJ

Rebecca J.

Sr Manager, Customer Marketing

> "I love how Gong syncs up with all our other platforms for easy, automated call recording."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522)

VR

Verified Reviewer

Account Executive

> "I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2681016)

RM

Rebecca M.

Head of Marketing

> "The ability to capture snippets and tag people is great."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697)

VR

Verified Reviewer

Account Executive

> "One thing i don't like about this is that everyone at the organization can see each others calls recordings which is good for..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2571673)

VR

Verified Reviewer

Business Development Manager

> "Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3108895)

SN

Steven N.

sales rep

> "Without it, I would not know how I am performing on my calls, and could not improve."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3369011)

RR

Romina R.

Senior Account Development Representative

> "The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904)

MA

Megan A.

Account executive

> "I didn't love that gong sometimes would show up to my calls late (distracting) and sometimes it would log me laughing as responding..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2282463)

DB

Denver B.

Account Executive

> "It transcribes (decently well) and can share recordings with prospects."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3912895)

VR

Verified Reviewer

BDR

> "It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2520996)

Tim H.

Key accounts director

> "I like the recording of the call and the quick analytics that shows the different areas we discussed and recommendations on how to..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3014504)

VR

Verified Reviewer

Account Executive

> "doesnt always add to my calendar invite when it should be automatic"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434)

MG

Mollie G.

Customer Success Team Lead

> "I adore gong it gives me a 360 view on my consultants calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4361777)

KS

Ken S.

Account Manager

> "I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2779390)

VR

Verified Reviewer

National Partner Success Manager

> "I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004044)

VR

Verified Reviewer

Account Executive

> "takes a long time to load calls"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434)

[View Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/)

RP

Randy P.

Account manager

> "It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6850892)

BD

Barry D.

Account Executive

> "There were times where I could not find the button to click to remove someone from a sequence."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575)

Ryan E.

SDR

> "I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

VR

Verified Reviewer

AE

> "Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7070344)

VR

Verified Reviewer

Head Enterprise Sales

> "Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7062376)

ET

Erin T.

Sales Enablement

> "Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855)

Ryan E.

SDR

> "There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

YD

Yanne D.

Business Development Representative

> "Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968)

VR

Verified Reviewer

Account Executive

> "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6603406)

KW

Kyle W.

Director, Revenue Operations

> "we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601)

Ryan E.

SDR

> "Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages,..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

KW

Kyle W.

Director, Revenue Operations

> "Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601)

Kevin H.

Senior SDR

> "It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007)

SK

Sarah K.

Sales

> "I don’t think outreach is a great job at pipeline management."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6759001)

RH

Ryan H.

Social Media Manager

> "In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756)

CB

Christian B.

Manager, Strategic Alliances and Partnerships

> "Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3686326)

VR

Verified Reviewer

COO

> "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261)

Matt P.

CEO

> "They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3771434)

YD

Yanne D.

Business Development Representative

> "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968)

Jamie G.

Business Development Manager

> "The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3498249)

RH

Ryan H.

Social Media Manager

> "It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756)

VR

Verified Reviewer

Rev Ops Manager

> "I've been told there's no date when this will be fixed, so we have an unusable CRM."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3645085)

BD

Barry D.

Account Executive

> "The automation saves so much time in my day."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575)

KK

Kevin K.

Account Representative

> "My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3288008)

BD

Barry D.

Account Executive

> "It keeps me organized and accountable for my day."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575)

VR

Verified Reviewer

Account Executive

> "I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3265739)

Scott B.

Head of Sales

> "Outreach is the category leader for sales enablement tools."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7095033)

LG

Lois G.

Sales Manager

> "call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3196167)

Ryan E.

SDR

> "I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

VR

Verified Reviewer

Customer Success Manager/Solutions Consultant

> "When copying and pasting it will allow you to decide whether to "keep formatting" or not to keep formatting and I learned the hard way to NEVER keep formatting as..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2190267)

RH

Ryan H.

Social Media Manager

> "The strengths and opportunities for improvement of our company can be assessed using the tools available to us."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756)

VR

Verified Reviewer

Digital marketer

> "It’s analytics dashboard is very hard to understand."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3746577)

RN

Ryan N.

Sales Executive

> "It makes prospecting by account so much easier, especially if you have multiple prospects in each account."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6392839)

KP

Karan P.

Associate

> "VOIP functionality is a little buggy, several recordings were affected from our first day."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2957008)

YD

Yanne D.

Business Development Representative

> "It was especially helpful due to our call quota being 490 dials per week."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968)

LL

Liam L.

SDR

> "The send later feature on email frequently does not work."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3188614)

Kevin H.

Senior SDR

> "The platform is very intuitive, and setting up sequences is quick and straightforward."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007)

VR

Verified Reviewer

UPE

> "One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2575818)

ET

Erin T.

Sales Enablement

> "Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855)

BN

Branden N.

President

> "We needed to cancel after migrating to a better product, and it was a nightmare."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3471438)

VR

Verified Reviewer

Sr SDR

> "Outreach is amazing for doing all sorts of outbounding and inbounding"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6677651)

VR

Verified Reviewer

Business Development Rep

> "The schedule feature in gmail did not work for weeks, and apparently customer support is slow according to our admin."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2186105)

VR

Verified Reviewer

COO

> "The product has everything an SDR would need to run their day, and nothing they don't."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261)

VR

Verified Reviewer

Product Marketing Manager

> "Sometimes, it was slow to load."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3215308)

YD

Yasmin D.

Ceo

> "I like that outreach offers email automation and it’s really easy to do"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6781897)

VR

Verified Reviewer

Business Development

> "Support takes forever to get back to you"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3510808)

Christopher R.

Head of Global Revenue Development

> "Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___4885110)

BC

Bryan C.

CEO

> "Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2421545)

EJ

Elli J.

Customer Marketing Manager

> "Makes ABM so much easier for us."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6319982)

VR

Verified Reviewer

SDR

> "At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2503504)

Tanice D.

Internal Audit assistant

> "This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3207061)

VR

Verified Reviewer

BDR

> "Bugs (SO MANY) and the location is no longer available"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2433909)

Susang R.

Product Marketer

> "Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3634685)

AS

Alaia S.

Sales Operations

> "I wish the reporting was better here."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2668910)

[View Reviews](https://www.capterra.com/p/159318/Outreach/reviews/)

## User interface

[Gong.io](https://www.capterra.com/p/157969/Gong-io/)

4.81 (560)

[Outreach](https://www.capterra.com/p/159318/Outreach/)

4.43 (308)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Gong.io

Top features

25/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Reporting
-   Call Routing
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Campaign Management
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   Contact Management
-   CRM
-   Customizable Reports
-   Event Triggered Actions
-   File Transfer
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Multi-Channel Communication
-   On-Demand Recording
-   Performance Metrics
-   Predictive Dialer
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Recording
-   Reporting & Statistics
-   Scheduled Recording
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/157969/Gong-io/#features)

Outreach

23/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Reporting
-   Call Routing
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Campaign Management
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   Contact Management
-   CRM
-   Customizable Reports
-   Event Triggered Actions
-   File Transfer
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Multi-Channel Communication
-   On-Demand Recording
-   Performance Metrics
-   Predictive Dialer
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Recording
-   Reporting & Statistics
-   Scheduled Recording
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/159318/Outreach/#features)

### Recognition

Gong.io is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to Outreach

### Deployment & support

Gong.io

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Outreach

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gong.io

-   By Gong.io
-   Located in United States
-   Founded in 2015

Outreach

-   By Outreach
-   Located in United States
-   Founded in 2014

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Price

Contact vendor for pricing

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4.2

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Contact vendor for pricing

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