# Compare Gong.io vs Dialpad 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Dialpad and Gong.io based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157969-190976/Gong-io-vs-Dialpad-Sell --- # Dialpad vs Gong.io Features and Cost Comparison Last updated June 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialpadGong.io2/4 selected [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [569 reviews](#user-reviews) Positive 465 Neutral 53 Negative 51 [## Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [561 reviews](#user-reviews) Positive 551 Neutral 7 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,431 reviews from call recording software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Not enough reviews Feature ratings Recording 5.0 Call Transcription NA Call Routing 4.0 Caller ID 4.1 CRM 3.9 \--%Fit Missing features Not enough reviews Feature ratings Recording 4.8 Call Transcription \-- Call Routing NA Caller ID NA CRM 4.5 User satisfaction User satisfaction 4.2 User reviews[569](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 User satisfaction 4.8 User reviews[561](https://www.capterra.com/p/157969/Gong-io/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $27Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Any size sales organization looking to drive rep efficiency and speed up ramp times. Best for Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives. ## User reviews Pros & cons JR Jennifer R. Teacher > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7156283) SG Skyler G. Quality Manager > "You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) PA Pauline A. Compliance and Credentialing Support Specialist > "Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7175421) SG Skyler G. Quality Manager > "The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) AS Alex S. Founder > "We also lave the recording and transcribing feature." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7169328) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) SG Skyler G. Quality Manager > "Dialpad has a simple UI system and is not overly complex." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) SG Skyler G. Quality Manager > "The transcription is better than I have seen in many VOIP softwares." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) SG Skyler G. Quality Manager > "Helpful at times but doesn't do well with nuance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) SG Skyler G. Quality Manager > "Their AI helpdesk is highly robotic." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) MF Matt F. COO > "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) Rick K. Owner > "Love the mobile app and the ability to make and receive calls over cellular and WiFi." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) GL Graham L. Director > "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) CW Connor W. Account executive > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7172293) SK Sarah K. Sales > "There are a lot of features available on the app that I definitely do not utilize." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) HC Harry C. Inbound Sales Development Representative > "The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6793843) VR Verified Reviewer Enterprise Account Executive > "It'll pull up the wrong results or just not pull any results so you have to retype the search." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) MW Marissa W. Senior Account Executive > "Gong has been crucial to help with sales strategy and closing deals at faster rates." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7087500) VR Verified Reviewer Enterprise Account Executive > "The search doesn't always work when searching for a specific keyword or account." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) AP Angie P. VP, Revenue > "Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7095833) PA Pedro A. Marketing & Growth ops > "It's a little bit expensive for everything it do." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___5057097) NP Neel P. Sales Operations Manager > "Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6570660) VR Verified Reviewer COO > "Gong is a bit expensive compared to similar products" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6334112) SK Sarah K. Sales > "Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) VR Verified Reviewer Director - USA Expansion > "The call transcription is often off and can deliver incorrect results" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4175442) Mai M. Managing Director > "Loved Gong.io in support of our stellar sales team!" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) KG Keven G. account executive > "A lot of times the calls don't get recorded or there are glitches which don't allow our sales people to record the calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3026595) Mai M. Managing Director > "Overall, the adoption and implementation of Gong.io was seamless and easy to use." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) BC Brad C. Account E > "Hebrew transcribing is not supported." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3990526) FD Freesia D. Account Executive > "Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7032929) BS Brenda S. US Channel Director > "Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then you're..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012670) DV Danny V. VP of Customer Success > "I love that it aggregates all the information about all of our accounts into a single place with different views to help us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6227515) DA Danial A. ZIWO Cloud Contact Center Software > "Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) VR Verified Reviewer COO > "They do the things they say they will very well, and the product roadmap is trending in the right direction." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6669263) AA Afua A. marketing > "The mobile feature can be a bit confusing" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) VR Verified Reviewer Enterprise Account Executive > "I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) VR Verified Reviewer Sales Engineer > "transcription software is not up to date with technical terms making it hard to search for words that are common acronyms." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007489) SK Sarah K. Sales > "I like the fact that Gong saves myself and my team so much time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) ES Eirik S. Product Manager > "Gong does not allow you to assign speakers to calls that you upload to their system." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2959643) SL Stephanie L. Account Manager > "Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4877303) Michael R. SDR > "At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021797) VR Verified Reviewer Business Development Associate > "The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4654639) IA Isaac A. Performance Marketer > "The cost was very high compared to what competitors could offer." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3784483) MM Marc M. Account Executive > "It has some decent AI and the call listening is good but is far outweighed by the negatives" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6341573) KM Kylee M. Sales Enablement Specialist > "The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team"." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007716) JR Janessa R. Product Marketing Manger > "Comprehensive, easy-to-use platform." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6830680) CF Conor F. Account Manager > "I find the recording that lets people know the call is being recorded to be pretty obnoxious." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004401) AM Alex M. Sales Operations Manager > "They have a good team too." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6744925) AB Arrash B. Team Lead > "Also it does not allow you to set up parameters to find your calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004030) EJ Elli J. Marketing Manager > "I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6322982) VR Verified Reviewer Analyst, Strategy and Business Development > "Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3378914) Miodrag C. Enterprise Account Executive > "The recordings are very easy to set up, navigate, go through and find the most important bits of it" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6180633) Jon W. Senior Account Executive > "Some time search functionality seems off and logging in has a slow lag to start." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012960) RJ Rebecca J. Sr Manager, Customer Marketing > "It's a great platform to house call recordings, allowing us to review internal and external calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) EH Ellen H. Account Manager > "There were many calls lost when transferring our past calls from Chorus to Gong" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012286) AB Armin B. SDR > "I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3781474) RM Rebecca M. Head of Marketing > "The auto transcription isn't always accurate, but that's a low priority feature." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697) AA Afua A. marketing > "We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) Anna S. Implementation Manager > "The transcription service is good, not great - both in terms of identifying the speaker and also what they said." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) Brandon R. Ecommerce Consultant ¿ USA > "I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3023509) KD Kevin D. BDR > "Feedback left on calls is sometimes a little difficult to read through. " [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009624) MF Mindy F. Enterprise Virtual Care Consultant > "It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation /..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2979798) Anna S. Implementation Manager > "Also, it's not entirely clear to me how to add Gong to an existing call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) DA Danial A. ZIWO Cloud Contact Center Software > "Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) AM Andrew M. Customer Success Manager > "There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004390) KM Keir M. Sr Principle Account Executive > "Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021376) VR Verified Reviewer Renewals Manager > "monitors everything and at times you don't always want to be recorded" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3259030) CS Casey S. Account Executive > "I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010222) Dan N. Corporate Account Executive > "Difficult to navigate if not pulling up a specific call" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009258) EW Emily W. BDR > "I think the AI transcript is always super accurate" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4970241) Max F. AE > "Playback can be clumsy and troublesome from time to time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259) CB Christian B. Account Manager > "The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4826712) VR Verified Reviewer Account Executive > "I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2681016) DE Dallas E. Product Specialist > "What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3264774) VR Verified Reviewer Account Executive > "One thing i don't like about this is that everyone at the organization can see each others calls recordings which is good for..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2571673) VR Verified Reviewer Account Executive > "The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3481589) Nick B. Sr. Customer Success Manager > "Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3568107) RJ Rebecca J. Sr Manager, Customer Marketing > "I love how Gong syncs up with all our other platforms for easy, automated call recording." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) SN Steven N. sales rep > "Without it, I would not know how I am performing on my calls, and could not improve." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3369011) VR Verified Reviewer Business Development Manager > "Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3108895) MA Megan A. Account executive > "I didn't love that gong sometimes would show up to my calls late (distracting) and sometimes it would log me laughing as responding..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2282463) RR Romina R. Senior Account Development Representative > "The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904) VR Verified Reviewer BDR > "It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2520996) DB Denver B. Account Executive > "It transcribes (decently well) and can share recordings with prospects." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3912895) MA Mark A. Enterprise AE > "We used to rely on our video chat to record calls and it was a mess" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2897914) Tim H. Key accounts director > "I like the recording of the call and the quick analytics that shows the different areas we discussed and recommendations on how to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3014504) VR Verified Reviewer Account Executive > "doesnt always add to my calendar invite when it should be automatic" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) MG Mollie G. Customer Success Team Lead > "I adore gong it gives me a 360 view on my consultants calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4361777) KS Ken S. Account Manager > "I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2779390) VR Verified Reviewer National Partner Success Manager > "I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004044) VR Verified Reviewer Account Executive > "takes a long time to load calls" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) [View Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/) ## User interface 4.18 (569) [Gong.io](https://www.capterra.com/p/157969/Gong-io/) 4.81 (561) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Dialpad Top features 31/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) Gong.io 25/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/157969/Gong-io/#features) ### Recognition No recognitions have been awarded to Dialpad Gong.io is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gong.io Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Dialpad - By Dialpad - Located in United States - Founded in 2011 Gong.io - By Gong.io - Located in United States - Founded in 2015 ## 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