# Compare Gong.io vs Clari Copilot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gong.io and Clari Copilot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/157969-194117/Gong-io-vs-Wingman

---

# Gong.io vs Clari Copilot Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Gong.ioClari Copilot2/4 selected

[Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/)

[Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)

[## Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [560 reviews](#user-reviews)

Positive

550

Neutral

7

Negative

3

[## Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)

Starting Price

$1080.00/year

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [314 reviews](#user-reviews)

Positive

307

Neutral

7

Negative

0

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,443 reviews from call recording software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Recording

4.8

Call Transcription

\--

Call Routing

NA

Call Center Management

NA

CRM

4.5

73%Fit

Not enough reviews

Feature ratings

Recording

4.8

Call Transcription

4.3

Call Routing

4.5

Call Center Management

\--

CRM

4.7

User satisfaction

User satisfaction

4.8

User reviews[560](https://www.capterra.com/p/157969/Gong-io/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.6

Customer support

4.7

User satisfaction

4.7

User reviews[314](https://www.capterra.com/p/194117/Wingman/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$1080Per User, Per Year

-   Free version
-   Free trial

Best for

Best for

Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives.

Best for

SaaS companies selling to other businesses. Any Business where selling is complex and involves Calling/Demo for closing the deal.

## User reviews

Pros & cons

HC

Harry C.

Inbound Sales Development Representative

> "The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6793843)

SK

Sarah K.

Sales

> "There are a lot of features available on the app that I definitely do not utilize."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922)

MW

Marissa W.

Senior Account Executive

> "Gong has been crucial to help with sales strategy and closing deals at faster rates."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7087500)

VR

Verified Reviewer

COO

> "Gong is a bit expensive compared to similar products"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6334112)

AP

Angie P.

VP, Revenue

> "Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7095833)

VR

Verified Reviewer

Enterprise Account Executive

> "It'll pull up the wrong results or just not pull any results so you have to retype the search."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584)

NP

Neel P.

Sales Operations Manager

> "Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6570660)

VR

Verified Reviewer

Enterprise Account Executive

> "The search doesn't always work when searching for a specific keyword or account."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584)

SK

Sarah K.

Sales

> "Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922)

PA

Pedro A.

Marketing & Growth ops

> "It's a little bit expensive for everything it do."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___5057097)

Mai M.

Managing Director

> "Loved Gong.io in support of our stellar sales team!"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406)

RM

Rebecca M.

Head of Marketing

> "The auto transcription isn't always accurate, but that's a low priority feature."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697)

SL

Stephanie L.

Account Manager

> "Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4877303)

VR

Verified Reviewer

Director - USA Expansion

> "The call transcription is often off and can deliver incorrect results"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4175442)

Mai M.

Managing Director

> "Overall, the adoption and implementation of Gong.io was seamless and easy to use."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406)

KG

Keven G.

account executive

> "A lot of times the calls don't get recorded or there are glitches which don't allow our sales people to record the calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3026595)

FD

Freesia D.

Account Executive

> "Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7032929)

BC

Brad C.

Account E

> "Hebrew transcribing is not supported."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3990526)

DV

Danny V.

VP of Customer Success

> "I love that it aggregates all the information about all of our accounts into a single place with different views to help us..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6227515)

BS

Brenda S.

US Channel Director

> "Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012670)

MM

Marc M.

Account Executive

> "It has some decent AI and the call listening is good but is far outweighed by the negatives"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6341573)

DA

Danial A.

ZIWO Cloud Contact Center Software

> "Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580)

EJ

Elli J.

Marketing Manager

> "I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6322982)

AA

Afua A.

marketing

> "The mobile feature can be a bit confusing"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549)

VR

Verified Reviewer

COO

> "They do the things they say they will very well, and the product roadmap is trending in the right direction."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6669263)

VR

Verified Reviewer

Sales Engineer

> "transcription software is not up to date with technical terms making it hard to search for words that are common acronyms."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007489)

VR

Verified Reviewer

Enterprise Account Executive

> "I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584)

Nick B.

Sr. Customer Success Manager

> "Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3568107)

SK

Sarah K.

Sales

> "I like the fact that Gong saves myself and my team so much time."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922)

ES

Eirik S.

Product Manager

> "Gong does not allow you to assign speakers to calls that you upload to their system."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2959643)

JR

Janessa R.

Product Marketing Manger

> "Comprehensive, easy-to-use platform."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6830680)

Michael R.

SDR

> "At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021797)

CB

Christian B.

Account Manager

> "The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4826712)

IA

Isaac A.

Performance Marketer

> "The cost was very high compared to what competitors could offer."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3784483)

VR

Verified Reviewer

Business Development Associate

> "The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4654639)

MA

Mark A.

Enterprise AE

> "We used to rely on our video chat to record calls and it was a mess"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2897914)

AM

Alex M.

Sales Operations Manager

> "They have a good team too."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6744925)

KM

Kylee M.

Sales Enablement Specialist

> "The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team"."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007716)

Miodrag C.

Enterprise Account Executive

> "The recordings are very easy to set up, navigate, go through and find the most important bits of it"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6180633)

CF

Conor F.

Account Manager

> "I find the recording that lets people know the call is being recorded to be pretty obnoxious."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004401)

RJ

Rebecca J.

Sr Manager, Customer Marketing

> "It's a great platform to house call recordings, allowing us to review internal and external calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522)

AB

Arrash B.

Team Lead

> "Also it does not allow you to set up parameters to find your calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004030)

AB

Armin B.

SDR

> "I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3781474)

VR

Verified Reviewer

Analyst, Strategy and Business Development

> "Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3378914)

AA

Afua A.

marketing

> "We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549)

Jon W.

Senior Account Executive

> "Some time search functionality seems off and logging in has a slow lag to start."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012960)

Brandon R.

Ecommerce Consultant ¿ USA

> "I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3023509)

EH

Ellen H.

Account Manager

> "There were many calls lost when transferring our past calls from Chorus to Gong"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012286)

MF

Mindy F.

Enterprise Virtual Care Consultant

> "It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation /..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2979798)

Anna S.

Implementation Manager

> "The transcription service is good, not great - both in terms of identifying the speaker and also what they said."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506)

DA

Danial A.

ZIWO Cloud Contact Center Software

> "Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580)

KD

Kevin D.

BDR

> "Feedback left on calls is sometimes a little difficult to read through. "

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009624)

KM

Keir M.

Sr Principle Account Executive

> "Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021376)

Anna S.

Implementation Manager

> "Also, it's not entirely clear to me how to add Gong to an existing call."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506)

CS

Casey S.

Account Executive

> "I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010222)

AM

Andrew M.

Customer Success Manager

> "There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004390)

EW

Emily W.

BDR

> "I think the AI transcript is always super accurate"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4970241)

VR

Verified Reviewer

Renewals Manager

> "monitors everything and at times you don't always want to be recorded"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3259030)

DE

Dallas E.

Product Specialist

> "What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3264774)

Dan N.

Corporate Account Executive

> "Difficult to navigate if not pulling up a specific call"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009258)

VR

Verified Reviewer

Account Executive

> "The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3481589)

Max F.

AE

> "Playback can be clumsy and troublesome from time to time."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259)

RJ

Rebecca J.

Sr Manager, Customer Marketing

> "I love how Gong syncs up with all our other platforms for easy, automated call recording."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522)

VR

Verified Reviewer

Account Executive

> "I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2681016)

RM

Rebecca M.

Head of Marketing

> "The ability to capture snippets and tag people is great."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697)

VR

Verified Reviewer

Account Executive

> "One thing i don't like about this is that everyone at the organization can see each others calls recordings which is good for..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2571673)

VR

Verified Reviewer

Business Development Manager

> "Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3108895)

SN

Steven N.

sales rep

> "Without it, I would not know how I am performing on my calls, and could not improve."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3369011)

RR

Romina R.

Senior Account Development Representative

> "The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904)

MA

Megan A.

Account executive

> "I didn't love that gong sometimes would show up to my calls late (distracting) and sometimes it would log me laughing as responding..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2282463)

DB

Denver B.

Account Executive

> "It transcribes (decently well) and can share recordings with prospects."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3912895)

VR

Verified Reviewer

BDR

> "It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2520996)

Tim H.

Key accounts director

> "I like the recording of the call and the quick analytics that shows the different areas we discussed and recommendations on how to..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3014504)

VR

Verified Reviewer

Account Executive

> "doesnt always add to my calendar invite when it should be automatic"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434)

MG

Mollie G.

Customer Success Team Lead

> "I adore gong it gives me a 360 view on my consultants calls."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4361777)

KS

Ken S.

Account Manager

> "I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2779390)

VR

Verified Reviewer

National Partner Success Manager

> "I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision..."

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004044)

VR

Verified Reviewer

Account Executive

> "takes a long time to load calls"

[See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434)

[View Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/)

VR

Verified Reviewer

BDM

> "Clari is a great tool to provide specific feedback, helps with call summaries back to prospects, and is good for forecasts."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7137891)

FS

Felipe S.

Global Development Representative

> "Sometimes it doesn't join the meetings and you need to add it manually."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449)

FS

Felipe S.

Global Development Representative

> "Clari does a great job recording calls in different languages and making summaries that you can review later."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449)

RS

Robert S.

Data Product Analyst

> "Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411)

HS

Hemanth S.

Customer Success Manager

> "For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

VK

Valeed K.

Customer Success Strategy & Operations

> "Limited options in native integrations with third-party system tools and services makes it less appealing."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3909039)

HS

Hemanth S.

Customer Success Manager

> "The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

DK

Derek K.

Account Executive

> "MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330)

KW

Keri W.

Enterprise CSM

> "I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with customers)..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4344846)

CK

Clarence K.

Onboarding Manager

> "The AI tends to be a bit buggy and is not able to pick up on speech as well as I had thought"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4528416)

HS

Hemanth S.

Customer Success Manager

> "The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

TP

Trevor P.

Account Executive

> "Sometimes the recorder can have an error and not join my zoom call."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4421624)

Kemal G.

Senior Business Development Manager

> "It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437)

SJ

Sam J.

AE

> "I don't much like the battle card popping up again and again during the call which is frustrating sometimes."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4708451)

RG

Rob G.

CMO

> "I love the unlimited users feature - makes it easy to share call recordings across the company (then u pay only for recording..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4097273)

MJ

Mimi J.

Content Strategist

> "I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app. "

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660)

Jei K.

Customer Success Manager

> "Love the desktop extension feature along with the ability to turn on/off recording for calls."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4641474)

HS

Hemanth S.

Customer Success Manager

> "Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.-"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

RS

Robert S.

Data Product Analyst

> "Allows for our company to share calls/transcripts seamlessly across teams."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411)

SC

Santhosh C.

Customer Success - Implementation

> "I don't have anything to say except for the transcript, often it doesn't pick the right words."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4779616)

CC

Chris C.

Sales Development Manager

> "I highly recommend Wingman for any sales manager, individual quota-carrying contributors, or any member of sales organizations..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4485478)

HS

Hemanth S.

Customer Success Manager

> "The recording takes you to an incorrect speaker."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

Manuel H.

VP, Community and Partnerships

> "The seamless integration with Zoom makes it a convenient companion that is always there to help record my calls with external..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3570730)

SM

Sanjay M.

Client Strategy

> "The transcription feature is not the best."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401)

MJ

Mimi J.

Content Strategist

> "For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660)

Tevin B.

Retention Manager

> "I don't like that you have to look ahead into your meetings to have the bot not show up."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3537461)

NA

Nilesh A.

CTO

> "The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4731093)

EL

Eugene L.

Enterprise Account Executive

> "translations need some improvements, sometimes not accurate."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4299502)

HP

Hannah P.

Customer Lead

> "I love being able to listen back to calls in half the time - it saved me so much time while onboarding at a new company and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4376583)

AH

Aviv H.

Product Manager

> "As a Product Manager - I can't attend all customer calls."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4322770)

RM

Rutvik M.

CSM

> "It helps me trim the recording, and I can share it with my clients"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801)

VR

Verified Reviewer

Account Executive

> "The coaching and features were lackluster"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3817629)

Kemal G.

Senior Business Development Manager

> "Saves us so much time for our admins and helps us to evaluate our calls and employees."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437)

MS

Maddie S.

BDR

> "When i'm not on a demo, the account executive's queue cards show up on my laptop"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2975345)

NCP

Nicholas Christopher P.

Customer Success Manager

> "Being able to record and listen to my team's calls has helped us tremendously as we aim to be customer-centric."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271)

CL

Christopher L.

SDR

> "Sometimes wingman doesn't catch the full conversation if there are not pauses between what you say and what the other person..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3114354)

NCP

Nicholas Christopher P.

Customer Success Manager

> "Being able to record and listen to my team's calls has helped us tremendously as we aim to be customer-centric."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271)

VR

Verified Reviewer

Director of LatAm Growth

> "For right now, Wingman can't transcribe Spanish voice (which is the core of our business)."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3214562)

SM

Sanjay M.

Client Strategy

> "Overall this software has been great to my process and allows me to not worry about taking notes live during calls."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401)

VR

Verified Reviewer

SDR

> "The translation/ Picking up different accents seems to be a challenge with this tool."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2922715)

Tori S.

Senior Customer Success Manager

> "We like being able to take note of coaching opportunities and customer expansion opportunities on each call, observe key action..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2987782)

HL

Hayan L.

SDR

> "Sometimes the website and the videos are a little slow to lead."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3505449)

AS

Avinash S.

SDR

> "Helps us easily analyse any call and group them with varying filters"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3658248)

TF

Trevor F.

AE

> "Do not like the set up and process."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4517416)

DK

Derek K.

Account Executive

> "awesome just the UI/UX could use some work for better intuitive navigation and some different colour contrasting would be nice."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330)

Kshitiz N.

Account Director

> "It still has some bits and pieces missing like sometimes it's unable to accurately capture the voice of the speaker and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2826475)

AP

Adam P.

Account Manager

> "Wingman by \[sensitive content hidden\] is a fantastic sales recorder tool that makes it easy to keep track of my sales..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4687514)

Jamie G.

Business Development Manager

> "The customer support team were slow to respond to queries."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3067630)

SM

Sanjay M.

Client Strategy

> "Calls are available for viewing minutes after completing which is much faster than other software."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401)

VR

Verified Reviewer

Account Executive

> "Sometimes the transcripts confuses who is speaking"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3468991)

VR

Verified Reviewer

Business Development Executive

> "I like the ability to go back and review the call transcripts. When crafting the perfect follow-up email to potential..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3169965)

Diane J.

Enterprise Sales

> "The only con that I can see is that the transcription is not always 100% accurate, but I think with different dialects,..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2406437)

Akhilesh S.

Solutions Engineer

> "The fact that I do not need to worry about taking notes, but just keep marking bookmarks within a click for it to be reviewed..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3010042)

Ryan N.

AE

> "Sometimes the transcript is not always accurate"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2967997)

PH

Patrick H.

Sr. Customer Success Manager

> "Also appreciate that calls recorded on our previously used software were able to be uploaded."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925)

VR

Verified Reviewer

Founder

> "The call transcription is quite poor to be honest"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3281889)

DM

David M.

Customer Success Manager

> "Wingman is truly intuitive, it does a great job with call transcripts and making them actionable."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3539238)

NB

Nicolas B.

Customer Experience Rep.

> "At the moment, I can't think of any features I'd like to add or take away."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3106780)

AG

Antoni G.

Head of Account Management

> "We're also able to share what our customers are saying more widely across the business."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3516839)

MM

Marcus M.

Senior Account Executive

> "It does seem to have an issue recording meetings that I don't want recorded...even when I cancel it in the pop up."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2603608)

NCP

Nicholas Christopher P.

Customer Success Manager

> "I personally love how Wingman even tells you when you have been speaking too much and when you need to allow your customer to..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271)

KP

Karstyn P.

Inbound Marketing Development Specialist

> "It can be tough to navigate back and forth."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3273157)

PH

Patrick H.

Sr. Customer Success Manager

> "The "Competitor Insights" and "Team Insights" features are particularly helpful."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925)

VR

Verified Reviewer

Inside Sales Representative

> "Some of the words are not represented correctly in the call scripts."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2498873)

DJ

Deborah J.

Account Project Manager

> "Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also with..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4091595)

Gustavo P.

Head of Marketing

> "The transcript feature still needs some improvements."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2751394)

SL

Sean L.

sean.logan@legal.io

> "Very useful for onboarding new employees, allows them to learn the role from day 1."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4439295)

AJ

Aditya J.

Customer Success Manager

> "Sometimes the transcript isn't very accurate."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2317928)

[View Reviews](https://www.capterra.com/p/194117/Wingman/reviews/)

## User interface

[Gong.io](https://www.capterra.com/p/157969/Gong-io/)

4.81 (560)

[Clari Copilot](https://www.capterra.com/p/194117/Wingman/)

4.66 (314)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Gong.io

25/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Reporting
-   Call Routing
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Campaign Management
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   Contact Management
-   CRM
-   Customizable Reports
-   Event Triggered Actions
-   File Transfer
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Multi-Channel Communication
-   On-Demand Recording
-   Performance Metrics
-   Predictive Dialer
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Recording
-   Reporting & Statistics
-   Scheduled Recording
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/157969/Gong-io/#features)

Clari Copilot

Top features

34/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Reporting
-   Call Routing
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Campaign Management
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   Contact Management
-   CRM
-   Customizable Reports
-   Event Triggered Actions
-   File Transfer
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Multi-Channel Communication
-   On-Demand Recording
-   Performance Metrics
-   Predictive Dialer
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Recording
-   Reporting & Statistics
-   Scheduled Recording
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/194117/Wingman/#features)

### Recognition

Gong.io is recognized as a top-rated tool in 4 Capterra Shortlist reports

Clari Copilot is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Call RecordingSoftware (2023) 

Best Value Call RecordingSoftware (2022) 

### Deployment & support

Gong.io

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Clari Copilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gong.io

-   By Gong.io
-   Located in United States
-   Founded in 2015

Clari Copilot

-   By SalesLoft
-   Located in United States
-   Founded in 2011

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[Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/)

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4.8

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