# Compare Gong.io vs Fireflies 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Gong.io and Fireflies based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157969-197037/Gong-io-vs-Fireflies --- # Gong.io vs Fireflies Features and Cost Comparison Last updated April 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Gong.ioFireflies2/4 selected [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.9 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) [## Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [560 reviews](#user-reviews) Positive 550 Neutral 7 Negative 3 [## Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.9 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.7 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment Based on [634 reviews](#user-reviews) Positive 632 Neutral 1 Negative 1 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Recording 4.8 Call Transcription \-- Call Routing NA Call Center Management NA CRM 4.5 \--%Fit Missing features Feature ratings Recording 4.9 Call Transcription NA Call Routing NA Call Center Management NA CRM 4.3 User satisfaction User satisfaction 4.8 User reviews[560](https://www.capterra.com/p/157969/Gong-io/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.6 Customer support 4.7 User satisfaction 4.9 User reviews[634](https://www.capterra.com/p/197037/Fireflies/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives. Best for Not provided by vendor ## User reviews Pros & cons HC Harry C. Inbound Sales Development Representative > "The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6793843) SK Sarah K. Sales > "There are a lot of features available on the app that I definitely do not utilize." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) MW Marissa W. Senior Account Executive > "Gong has been crucial to help with sales strategy and closing deals at faster rates." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7087500) VR Verified Reviewer COO > "Gong is a bit expensive compared to similar products" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6334112) AP Angie P. VP, Revenue > "Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7095833) VR Verified Reviewer Enterprise Account Executive > "It'll pull up the wrong results or just not pull any results so you have to retype the search." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) NP Neel P. Sales Operations Manager > "Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6570660) VR Verified Reviewer Enterprise Account Executive > "The search doesn't always work when searching for a specific keyword or account." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) SK Sarah K. Sales > "Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) PA Pedro A. Marketing & Growth ops > "It's a little bit expensive for everything it do." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___5057097) Mai M. Managing Director > "Loved Gong.io in support of our stellar sales team!" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) RM Rebecca M. Head of Marketing > "The auto transcription isn't always accurate, but that's a low priority feature." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697) SL Stephanie L. Account Manager > "Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4877303) VR Verified Reviewer Director - USA Expansion > "The call transcription is often off and can deliver incorrect results" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4175442) Mai M. Managing Director > "Overall, the adoption and implementation of Gong.io was seamless and easy to use." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7109406) KG Keven G. account executive > "A lot of times the calls don't get recorded or there are glitches which don't allow our sales people to record the calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3026595) FD Freesia D. Account Executive > "Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___7032929) BC Brad C. Account E > "Hebrew transcribing is not supported." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3990526) DV Danny V. VP of Customer Success > "I love that it aggregates all the information about all of our accounts into a single place with different views to help us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6227515) BS Brenda S. US Channel Director > "Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012670) MM Marc M. Account Executive > "It has some decent AI and the call listening is good but is far outweighed by the negatives" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6341573) DA Danial A. ZIWO Cloud Contact Center Software > "Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) EJ Elli J. Marketing Manager > "I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6322982) AA Afua A. marketing > "The mobile feature can be a bit confusing" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) VR Verified Reviewer COO > "They do the things they say they will very well, and the product roadmap is trending in the right direction." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6669263) VR Verified Reviewer Sales Engineer > "transcription software is not up to date with technical terms making it hard to search for words that are common acronyms." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007489) VR Verified Reviewer Enterprise Account Executive > "I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6173584) Nick B. Sr. Customer Success Manager > "Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3568107) SK Sarah K. Sales > "I like the fact that Gong saves myself and my team so much time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6753922) ES Eirik S. Product Manager > "Gong does not allow you to assign speakers to calls that you upload to their system." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2959643) JR Janessa R. Product Marketing Manger > "Comprehensive, easy-to-use platform." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6830680) Michael R. SDR > "At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021797) CB Christian B. Account Manager > "The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4826712) IA Isaac A. Performance Marketer > "The cost was very high compared to what competitors could offer." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3784483) VR Verified Reviewer Business Development Associate > "The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4654639) MA Mark A. Enterprise AE > "We used to rely on our video chat to record calls and it was a mess" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2897914) AM Alex M. Sales Operations Manager > "They have a good team too." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6744925) KM Kylee M. Sales Enablement Specialist > "The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team"." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3007716) Miodrag C. Enterprise Account Executive > "The recordings are very easy to set up, navigate, go through and find the most important bits of it" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___6180633) CF Conor F. Account Manager > "I find the recording that lets people know the call is being recorded to be pretty obnoxious." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004401) RJ Rebecca J. Sr Manager, Customer Marketing > "It's a great platform to house call recordings, allowing us to review internal and external calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) AB Arrash B. Team Lead > "Also it does not allow you to set up parameters to find your calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004030) AB Armin B. SDR > "I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3781474) VR Verified Reviewer Analyst, Strategy and Business Development > "Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3378914) AA Afua A. marketing > "We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4622549) Jon W. Senior Account Executive > "Some time search functionality seems off and logging in has a slow lag to start." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012960) Brandon R. Ecommerce Consultant ¿ USA > "I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3023509) EH Ellen H. Account Manager > "There were many calls lost when transferring our past calls from Chorus to Gong" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3012286) MF Mindy F. Enterprise Virtual Care Consultant > "It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation /..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2979798) Anna S. Implementation Manager > "The transcription service is good, not great - both in terms of identifying the speaker and also what they said." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) DA Danial A. ZIWO Cloud Contact Center Software > "Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3421580) KD Kevin D. BDR > "Feedback left on calls is sometimes a little difficult to read through. " [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009624) KM Keir M. Sr Principle Account Executive > "Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3021376) Anna S. Implementation Manager > "Also, it's not entirely clear to me how to add Gong to an existing call." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010506) CS Casey S. Account Executive > "I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3010222) AM Andrew M. Customer Success Manager > "There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004390) EW Emily W. BDR > "I think the AI transcript is always super accurate" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4970241) VR Verified Reviewer Renewals Manager > "monitors everything and at times you don't always want to be recorded" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3259030) DE Dallas E. Product Specialist > "What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3264774) Dan N. Corporate Account Executive > "Difficult to navigate if not pulling up a specific call" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3009258) VR Verified Reviewer Account Executive > "The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3481589) Max F. AE > "Playback can be clumsy and troublesome from time to time." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2971259) RJ Rebecca J. Sr Manager, Customer Marketing > "I love how Gong syncs up with all our other platforms for easy, automated call recording." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3932522) VR Verified Reviewer Account Executive > "I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2681016) RM Rebecca M. Head of Marketing > "The ability to capture snippets and tag people is great." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3541697) VR Verified Reviewer Account Executive > "One thing i don't like about this is that everyone at the organization can see each others calls recordings which is good for..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2571673) VR Verified Reviewer Business Development Manager > "Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3108895) SN Steven N. sales rep > "Without it, I would not know how I am performing on my calls, and could not improve." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3369011) RR Romina R. Senior Account Development Representative > "The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3266904) MA Megan A. Account executive > "I didn't love that gong sometimes would show up to my calls late (distracting) and sometimes it would log me laughing as responding..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2282463) DB Denver B. Account Executive > "It transcribes (decently well) and can share recordings with prospects." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3912895) VR Verified Reviewer BDR > "It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2520996) Tim H. Key accounts director > "I like the recording of the call and the quick analytics that shows the different areas we discussed and recommendations on how to..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3014504) VR Verified Reviewer Account Executive > "doesnt always add to my calendar invite when it should be automatic" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) MG Mollie G. Customer Success Team Lead > "I adore gong it gives me a 360 view on my consultants calls." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___4361777) KS Ken S. Account Manager > "I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2779390) VR Verified Reviewer National Partner Success Manager > "I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision..." [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___3004044) VR Verified Reviewer Account Executive > "takes a long time to load calls" [See full review](https://www.capterra.com/p/157969/Gong-io/#Capterra___2613434) [View Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/) Jason K. Director > "The reminders, the sumaries, the set and forget aspect of intergating it for meetings in MS365 gives you a powerful tool to keep your meetings on track and to achieve progress." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7085060) Lindsey T. President > "One challenge I’ve experienced is finding older meetings when I have a high volume of calls. If I’m trying to locate a meeting from six or seven months ago, the search feature requires fairly specific keywords..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7098796) Seva U. Founder CEO > "Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the meeting to..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132509) Sebastien C. CEO > "The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7093419) VR Verified Reviewer Communications Executive > "My overall experience with Fireflies was positive—it's a powerful AI notetaker that boosts productivity through accurate transcriptions, smart summaries, and task extraction, earning high ratings like 4.9/5 on..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) LL Lisa L. Marketing Contractor > "I cannot disable the recording even when changing this in settings which is problematic as I then need to log into the meeting via another account if I do not have recording permission" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7074835) VR Verified Reviewer Chief operating officer > "The automatic transcriptions are accurate, summaries save a lot of time, and the ability to search across meetings creates real long term value for teams that rely on conversations to move work forward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084927) Francisco A. Bachelor of Business Administration > "I don't like that if I'm invited to a digital meeting via WhatsApp and I forget to open Fireflies.ai and start participating in the meeting, I'm left out without Fireflies.ai providing me with support for their..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7114915) JS James S. Project Manager > "It checked all the boxes of what I was looking for: accuracy with translation for recording from my phone app, meeting summaries, a great free plan to try it out (and possibly continue with - but the paid tier..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7056084) Peter H. Self employed > "complex topics with several speakers leads to inaccuracies; specific terminology (Life Sciences in my case), company names etc. needs manual adjustment." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7053640) BT Bibigul T. HR Partner > "In addition to the above said I especially appreciate the ability to upload audio files from a Iphone voice recorder and receive accurate transcriptions as well - this feature has helped me several times when..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7093064) Muhammad aqeef rusydan M. IT PRESALES > "One thing I liked a bit less about Fireflies is that sometimes the transcription can miss or slightly misinterpret certain words, especially when there are strong accents, background noise, or multiple people..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7129747) Alex H. CTO > "Provides outstanding value requiring almost no learning and nothing from the user to join meetings, automatically transcribe everything in detail, automatically create an excellent summary, and automatically..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7065053) Nicholas G. Technical Director > "Fireflies relies on attendee permission to join meetings, which means it can be excluded at the discretion of participants. When this happens, meeting capture and follow-up quality drops significantly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7085943) VR Verified Reviewer Ed. Tech Coordination > "It simplifies meeting documentation through reliable recordings, searchable transcripts, and clear AI-generated summaries. While there are minor limitations in transcription accuracy and customization, its ease..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7064507) VR Verified Reviewer Communications Executive > "Also, the limited free plan and occasional issues like aggressive default settings (e.g., auto-joining meetings) or poor customer support were frustrating." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) VR Verified Reviewer Psychologist > "It helps me keep track of my meetings, saves time on note-taking, and allows me to easily revisit important points and action items afterward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106162) AH Annamarie H. CEO > "I work in Education, an are which is full of terminology - it can be difficult for humans to navigate so it was not surprising that meeting notes do require a review to ensure correct terms in use." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7075282) Mandy C. Director Of Client Success > "I love how many other apps FF can integrate with and Ive got it linked into MS Teams & MS To Do not to mention One Note which I have used for over 2 years and to be able to link my notes and search all my notes..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7073445) VR Verified Reviewer CEO > "Sometimes the transcript can take a bit of time to finish processing after longer meetings, and very technical terms or names are not always recognized perfectly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059012) DA Donna A. Deputy COO > "We love using Fireflies for our teams, and it has made us more efficient during our day-to-day meetings. Whether in donor/partner meetings or internal meetings, we are able to have a record of what was discussed..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7097107) VR Verified Reviewer Communications Executive > "Transcription accuracy dips in multi-speaker scenarios or complex discussions, sometimes misattributing speech or missing nuances." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) Roger M. Consultor > "To improve my job and performance (in quality, speed to deliver main topics to the team, gives me accurate summaries and i can make presentations, webinars, trainings faster, better and accurate." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7051800) VR Verified Reviewer Founder > "One downside is that the transcription is not always perfectly accurate, especially when there are multiple speakers, accents, background noise, or technical terms." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7116687) VR Verified Reviewer Publishing Operations > "The generated meeting notes are the standout feature: transcription on one side, timestamped key points on the other, with click-to-jump functionality that makes referencing specific moments effortless." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7095297) Nicolas N. Principal > "misidentification of speakers when connecting into a conference room, which makes follow up and notes accuracy somewhat difficult." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7136878) NB Nicholas B. CEO > "The recordings and transcripts do really well, but I mostly love the open developer experience Fireflies allows by providing a webhook to send the transcripts to a custom API of ours to perform further AI and..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084641) Mathieu B. PM and Engineer > "Convoluted settings pane, subscription add-ons and AI-"apps" that feel a bit out of flow with the rest of the app." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7120196) Jeff B. Managing Director > "Fireflies.ai integrates with our email platform and automatically participates in virtual meetings, emailing attendees afterwards with summaries, letting us be more involved in the actual meeting vs taking notes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7116115) VR Verified Reviewer Non Executive Director > "Accuracy drops with overlapping voices, summaries can miss nuance, and full value requires a paid plan." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7078110) Simon S. Owner > "Valuable tool to track meetings and their outcomes, I use it actively and share the outcomes to my clients, customers, suppliers, colleagues and collaborators for more than 2 years." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7082007) VR Verified Reviewer Intern > "It was a learning curve figuring out how to setup a custom app, and even though I set a rule for it to automatically use an app, that rule didn't work" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7060195) Branco S. Account Executive > "With Fireflies I am able to process administrative tasks as a salesperson way quicker and it helps me generate summaries that I can share with my prospects and customers so that we both have a clear overview of..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132835) Leon C. COO > "Also, the in-meeting assistant isn't very beneficial at the moment; the latency is too high for it to be truly useful during live calls." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059304) MF Michael F. Executive and Career Coach > "I also really like the robust features: automatic summaries (which can generated in various optional formats/styles/templates) and transcripts downloadable in various forms (e.g., PDF)." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117912) Nisha H. Coo > "Additionally, the transcription sometimes struggles with overlapping dialogue and requires a fair amount of manual editing to be perfect." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7134751) Jose de Jesus L. Director > "The transcriptions are solid even in long, complex meetings, and the ability to search past calls by keywords saves me a lot of time." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7103361) VR Verified Reviewer CEO > "The product itself works well, but the pricing model doesn’t feel aligned with how commoditized AI transcription has become." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7100955) Francisco A. Bachelor of Business Administration > "It optimizes the handling of topics presented in sessions and/or audio recordings, organizes information, and ensures accuracy and speed in processing, with a favorable success rate of 80-90%." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7114915) ST Sanjay T. CTIO > "At times, integration and syncing delays were also noticeable, which affected real-time follow-ups." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090568) LW Larry W. Owner > "I appreciate Fireflies' default security settings, which allows me to assure my clients that the content of our meetings will not be used to train the AI, nor will it be accessible by anyone but me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094099) VR Verified Reviewer Senior Software Engineer > "I also don't see a button to re-do the transcription. When I forget to change the language of the meeting the transcription is useless." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106909) Bruno F. CEO > "First of all, it automatically captures my Google Meet meetings and provides me with a very well described summary of the meeting together with a list of action items." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7109115) KR Keith R. Chief Talent Officer > "The AI often miss-spells names that should be captured properly from the meeting invites or from prior context history." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7109026) DD David D. Senior Business Developer > "Fireflies is an extremely useful tool which provides everything you need off the back of a meeting on Teams, including a recording of the meeting itself enable accuracy checks to be made." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7048830) Denis M. HR Product Manager > "Also, the interface can feel a bit cluttered, and it takes some time to find specific settings or features." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132199) Michael T. CEO > "This is a very useful tool which assists in everyday business planning, meeting preparation, meeting recaps, and all follow ups and their completion." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7071000) SK Scott K. Barge Master > "Inconsistent recording of meeting session, sometimes inaccurate summaries, privacy issue, transcription errors involving multiple speaker or technical terminology" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7016448) KR Khabiba R. Project manager > "I use it to record all meetings with clients, internal team discussions, and interviews, and it consistently performs at a high level." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7099538) CB Clara B. Intern > "It is quite a disadvantage that we cannot add manually notes or speech into recorded conversation." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117854) VR Verified Reviewer President > "Call quality, accurate transcriptions, and very useful features like summaries and action items that save a lot of time after meetings." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7064935) Michael D. Sr Director of Maintenace > "I don't like when FIre Flies shares the meeting notes through email and requires non members to sign in to fire flies I have had several people say they don't have an account so I can't see the notes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7020857) FE Fabio E. Restaurant Tech Consultant > "My favorite tool is AskFred and I am enjoying the new multi-language feature, hoping this becomes a standard as I specifically have English and Spanish conversations within the same conference." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7142078) GG Guillermo G. Founder and CEO > "Occasionally, the platform mislabels speakers or requires minor manual adjustments in highly technical conversations." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7061671) ES Eduardo S. Data Architect > "Seamless integration with Microsoft Teams and Google Meet, accurate meeting notes, smart categorization, and easy retrieval of key insights." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084330) MU Marcelo U. CEO > "I don't trust my memory to record all the important stuff, especially when I know that when you listen you only learn like 20% so having the summary has helped me to memorize the important stuff after the..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7022794) Elisabeth D. Recruiter > "It's been SUCH a big help having it transcribe meeting notes, and provide a detailed summary, directly within the platform so that I can keep track of everything I need." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090746) MD Markos D. manager > "The price of the program. that you cant reduce the noise. that you cant download the transcript with one click." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7066114) Dr. Krista O. consultant > "Great practical tool makes a very good summary of the interviews. And gives you a logbook to look back at interviews and find specific topics being discussed by doing searches." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106029) Keith G. Freelance Engineer > "I think the nature of adding a notetaker in Google / Zoom meetings is inherently a bit noisy, but I don't know if there is any easy solution to this." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7126281) Daniel J. CEO > "It's less a notetaking app and more a quiet operational layer that lets me actually be present in a meeting rather than documenting it. If you live in Notion and Google Workspace and run a lot of calls, it earns..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7113429) CH Carlo H. Physician Executive > "sometimes i can't find how to send invitations , could becoome a bit busy. and need some orientation before you can use it." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7051537) Scott B. Founder > "It helps keep conversations organized, improves follow-through, and allows me to stay focused on the people in front of me instead of the notes behind the scenes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7098666) OB Oliver B. CEO > "sometimes misunderstand audio details making mess about how much speakers are into the meeting and what each one say." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7086127) Kathy B. Head of Ecommerce > "Fireflies saves me so much time in my day by taking extremely accurate notes, summarising them, and even giving me the key actions by person responsible." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7077296) Chris R. IFA > "Sometimes the meeting notes are a bit too bullet-pointed and don't carry the nuance we need." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094404) TP Tracy P. Secretary > "Fireflies makes me not have to listen to the whole meeting again: I can simply read the transcription and just pick and choose which bits I need to get the exact wording on (it’s EXTREMELY HELPFUL in this area,..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7056302) Stewart. B. Managing Director > "Meetings risk being crowded with AI notetakers rather than people, which may affect focus and efficiency." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059746) VR Verified Reviewer CEO > "I especially appreciate the ability to automatically record meetings, generate transcripts, and create notes without distracting from the conversation." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7061454) JT Jodi T. Senior Director of Marketing > "It is very hard to know who has access to transcripts which can get dicey when you're dealing with sensitive topics." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7118801) Lori F. Diva > "Having the recording, searchable transcript, summary and to-do list all on the same screen makes it easy to navigate to exactly what I need after a call." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7107406) NKV Nasha-Kaye V. Case Manager > "Sometimes the AI misses context-specific terms that require manual correction afterward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094312) Josephine G. President > "The service has improved over the year and a half i have been using it, I started out with a free account then decided it was worth getting a paid account because it was so helpful, saving me time, allowing me..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090473) WR WALTER R. DEPUTY MINE MANAGER > "The main limitation I’ve noticed is occasional inaccuracies in transcription, particularly with technical vocabulary or when several people speak at the same time." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7041824) Marco B. Strategy and E-Mobility Manager > "I like the flexibility it provides; for example, in my day-to-day I work with meetings in 3 different languages, therefore, being able to change from language to language is very important to me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7089811) VR Verified Reviewer Director > "The inability to delete meetings in bulk, instead of deleting one by one." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7120442) LA Livi A. Owner > "I asked it to do a detailed overview, and there were things that Fred (their AI) generated that greatly increased the quality of post-meeting communications with my students." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106505) Francis E. Consultant > "I think the structure and quantity of information on the interface can be repulsive for some users." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7075455) MF Michael F. Executive and Career Coach > "Most of it is pretty convenient — inviting it to meetings either automatically or manually; correcting wrong transcriptions; storing, indexing and searching the contents of sessions." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117912) Arjan V. managing director > "I would be great to integrate it more into zoom for live transcripts, but I haven't been able to figure this out." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7064820) [View Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/) ## User interface [Gong.io](https://www.capterra.com/p/157969/Gong-io/) 4.81 (560) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Gong.io Top features 25/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/157969/Gong-io/#features) Fireflies 4/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/197037/Fireflies/#features) ### Recognition Gong.io is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to Fireflies ### Deployment & support Gong.io Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Fireflies Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Gong.io - By Gong.io - Located in United States - Founded in 2015 Fireflies - By Fireflies - Located in United States - Founded in ## Popular Comparisons [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.9 4.7 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.89 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) vs [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.4 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/159318-197037/Outreach-vs-Fireflies) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Contact vendor for pricing Price $1080/year 4.7 Features 4.6 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157969-194117/Gong-io-vs-Wingman) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.89 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 (391)](https://www.capterra.com/p/158696/Apollo/reviews/) Contact vendor for pricing Price $0/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158696-197037/Apollo-vs-Fireflies) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.4 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach) [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) vs [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/)[4.30 (231)](https://www.capterra.com/p/157977/SalesLoft/reviews/) Contact vendor for pricing Price $0.01 4.7 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157969-157977/Gong-io-vs-SalesLoft)