# Gong.io Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gong.io Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/compare/157969-241192/Gong-io-vs-Speech-Analytics --- # Gong.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gong.io ## What is Gong.io? Gong unlocks your most value data set — your customer conversations — by recording and analyzing your team’s calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integrates with it. Gong empowers your entire go-to-market organization with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. ## What is Gong.io used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 560 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gong.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gong.io/&name=Gong.io) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gong.io 4.8 (560) VS. [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (560) Ease Of Use 5.0 (807) Value For Money 4.6 (305) Value For Money 4.9 (732) Customer Service 4.7 (328) Customer Service 5.0 (737) ## Gong.io alternatives [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) ## Who uses Gong.io? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.9 (85) 65.88% of 85 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Recording 4.8 (71) 56.34% of 71 reviewers that rated this feature as important or highly important Record live video calls to play later On-Demand Recording 4.5 (59) 50.85% of 59 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tagging 4.5 (50) 42.00% of 50 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes Archiving & Retention 4.6 (48) 41.67% of 48 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Scheduled Recording 4.7 (48) 56.25% of 48 reviewers that rated this feature as important or highly important Automatically record calls at predetermined times Gong.io 107 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Record audio or import/upload audio files Distribute/route/connect calls Dials outbound calls automatically Use AI to convert voice into text automatically Create budgets based on historical data and future projections Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Ability to handle large datasets Graphical representation of data Defines specific deal parameters to negotiate and secure deals Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Conduct & deliver coaching sessions to improve employee performance or facilitate development Assign working shifts or tasks to employees based on their availability Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks Designed for call centers Caters to sales teams Form predictions based on past and present data/trends Allows employees to set and manage work or career related goals Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Monitor and collect information from social media based on specific keywords Predict labor requirements based on past and present data/trends Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Allow users to create, edit, and sort multiple notes Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Tactical guides providing information and instructions for teams to navigate through tasks and processes Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Tools designed to streamline the process of lead generation and management for sales teams Receive data and information in real time Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Automate processes to manage leads, contacts, opportunities and sales activities Process of training new hires by providing them with sales tools and knowledge needed to complete the job Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Automatically record calls at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Analyze, correct, and monitor speech for transcriptions or recordings Apply statistical/mathematical models to sets of data Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (560) 4.7 Based on 560 reviews ## Pricing Value for money 4.6 (305) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/157969/Gong-io/pricing/) Value for money 4.6 (305) 4.6 Based on 305 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (328) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (328) 4.7 Based on 328 reviews ## User reviews Overall rating 4.8 Based on 560 reviews Filter by rating 5(466) 4(84) 3(7) 2(2) 1(1) Mentioned topic Sorted by most recent Mai M. Managing Director Hospitality ### "Gung Ho for Gong.io" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Angie P. VP, Revenue Computer Software ### "Standard / fine call recording software" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 13, 2026 It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) [Chorus](https://www.capterra.com/p/253713/Chorus/) Reasons for choosing Gong.io It was the default, and we didn't want to migrate everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sean M. Account Executive Information Services ### "Others are catching up and no longer as unique as they use to be" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 10, 2026 Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Marissa W. Senior Account Executive Computer Software ### "Gong for B2B Software Selling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 29, 2026 Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Solutions Engineer Computer Software ### "I wish I had this years ago" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 27, 2026 Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Darby C. Account Executive Banking ### "Amazing B2B Sales Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FD Freesia D. Account Executive Events Services ### "Great for call recording and forecasting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 23, 2025 Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella Pros Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly. Cons Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hailey S. Client Success Consultant Computer Software ### "Great Note Taking Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2025 Pros God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need! Cons Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Janessa R. Product Marketing Manger Telecommunications ### "Excellent platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 10, 2025 Excellent. Comprehensive, easy-to-use platform. Few glitches here and there with redacted words and numbers. Overall very positive. Pros AI-powered, built-in transcription feature, search within transcript, color-coded speaker identifier, robust platform search. Cons Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Account Executive Sports ### "Everyday Gong User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 12, 2025 Pros The ability to request coaching and feedback on specific calls. Cons After making a call or conducting a meeting, it can take a while for the call/meeting to sync on to the Gong platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/) Popular comparisons [Fathom vs Gong.io](https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom)[Clari Copilot vs Gong.io](https://www.capterra.com/compare/157969-194117/Gong-io-vs-Wingman) [Outreach vs Gong.io](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach)[SalesLoft vs Gong.io](https://www.capterra.com/compare/157969-157977/Gong-io-vs-SalesLoft)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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